parcelLab

parcelLab

科技、信息和网络

Boston,Massachusetts 12,525 位关注者

We bring customers and brands closer together ??

关于我们

parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational cost and complexity, and optimize customer experience in an unprecedented way. Our award-winning post-purchase platform empowers brands to transform mundane operational touchpoints into the most differentiated and personalized experience, creating unique moments of pure joy for their customers. Trusted by over 800 brands including IKEA, Chico’s, H&M, and Yeti, we actively manage the post- purchase experience across 175 countries and track shipping data from more than 350 carriers worldwide.

网站
https://t.ly/iozkV
所属行业
科技、信息和网络
规模
51-200 人
总部
Boston,Massachusetts
类型
私人持股
创立
2015
领域
Customer Lifetime Value、Customer Retention、Performance Reporting、Post purchase experience、Post-Purchase Communication、SaaS、Retail、Customer Experience、eCommerce、Customer Centricity、Post-sales experience、Operations Experience Management、post-sales communication、OX、CX、returns tracking、order tracking、customer journey、OXM和customer aquisition

地点

parcelLab员工

动态

  • 查看parcelLab的公司主页,图片

    12,525 位关注者

    ’Twas the month before Christmas, and all through the store, Shoppers were clicking and ordering more! Packages were packed and ready for flight, With tracking updates keeping things bright. From warehouse to doorstep, and returns to resend, Our platform ensures a smooth journey’s end. With parcelLab’s tools, it’s all crystal clear, Making sure customer delight is spread far and near. The return process was simple, no stress to be found, With seamless solutions, returns were outbound. Messages sent, status updates on the way, Keeping shoppers happy, every day. Data insights flow, like a holiday treat, Helping brands deliver with no need to repeat. Customer satisfaction was high as can be, Thanks to clear comms and great visibility! And what to our wondering eyes should appear? Platform reports, making metrics so clear. From engagement to returns, KPIs galore, parcelLab gives you insights you’ll adore. So as the holidays near, don’t hesitate to start, Deliver a post-purchase experience that’s smart! With parcelLab by your side, the future is bright, Making your brand stand out, from morning ’til night. Let’s sleigh this season—reach out today! Transform your post-purchase, in every way.

  • 查看parcelLab的公司主页,图片

    12,525 位关注者

    ??LAST DAY TO VOTE! We have been nominated for 3 Vendors in Partnership Awards! We are so honoured to be recognized for the: ? Best Kept Secret Award ? Best Unified Customer Experience Award ? Best Marketing Automation Solution Award Now, we are asking for your help to vote for us! The voting process is simple. It takes 1 minute to create an account and voting is open until November 22nd. Help us become a finalist here : https://lnkd.in/gastXfXg #VIPAwards2025

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  • 查看parcelLab的公司主页,图片

    12,525 位关注者

    ?? Looking for some additional tips to navigate Black Friday challenges? IMRG just posted this insightful article that discusses helpful tips from smart discounting and omnichannel strategies to optimizing post-purchase experiences.? ? Noel Hamill, our Global CMO, shared his thoughts on how retailers should emphasize the power of proactive communication and optimized delivery promises to enhance customer experience and drive success. ? ?? Read the full article for actionable advice: https://lnkd.in/e79Ni6Vq #BlackFriday2024 #RetailStrategy #parcelLab #IMRGInsights"

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