Packet Fusion

? Women’s History Month Spotlight: Sarah Ashley ? At Packet Fusion, we celebrate the incredible women who drive innovation, collaboration, and excellence every day. Today, we’re spotlighting Sarah Nakagawa Ashley, our VP of Finance and Operations, whose passion for people led her to the world of technology—where she’s making a lasting impact. ? What inspired you to pursue a career in tech/communications? "I didn’t initially pursue a career in tech. I was passionate about people, and that focus led me to Packet Fusion. Over time, I realized how technology can help people, and my perspective expanded." ?What’s one accomplishment at Packet Fusion that you’re most proud of? "The culture we are building—a culture that cares." ?What advice would you give to women looking to succeed in this industry? "Support one another. Women are stronger together. Leave your ego at the door, listen, share ideas, celebrate wins, and build a network of brilliant allies." ?What advice would you give your younger self about taking on a role in tech? "Learn the business from the ground up. The skills you gain at every level will make you a more adaptable and empathetic leader." ?? Sarah’s go-to motivation? “I’ll Make a Man Out of You” from Disney’s Mulan! ?? We’re proud to have dynamic leaders like Sarah on our team. Join us in celebrating the women of Packet Fusion this Women’s History Month! ?? #WomensHistoryMonth #WomenInTech #Leadership #PacketFusion #Dynamic

#TechTuesday When the Cloud Goes Dark, Does Your Business Stay Online? Recent outages from major providers have left businesses scrambling. When your entire communication system depends on a single cloud provider, a few hours of downtime can mean lost revenue, frustrated customers, and stalled operations. So, how do you stay prepared? ? Redundant Communication Channels – Have a backup collaboration tool or alternative phone system in place. ? Failover Solutions – Consider secondary providers or on-premise failover options to keep critical functions running. ? Call Routing & Forwarding – Set up automatic call forwarding to mobile devices or alternate lines. ? Cloud Monitoring & Alerts – Use real-time monitoring tools to detect issues early and switch to backup plans faster. ? Disaster Recovery Testing – Regularly test your contingency plans to ensure they work when needed. In short, it's planning for #buinesscontinuity for the win! So, what’s your backup plan? ?? Drop questions in the comments! #CloudOutage #UCaaS #CCaaS #DisasterRecovery #TechStrategist

???Why Do Cloud Projects Fail—and How Can You Avoid It? ?? Cloud transformation promises greater efficiency, scalability, and cost savings—but too often, projects don’t go as planned. Businesses invest time and resources only to face delays, unexpected costs, and solutions that don’t fully deliver. So, what goes wrong? At Packet Fusion, we’ve helped countless organizations navigate cloud transitions, and we’ve identified the common pitfalls that cause projects to fail like: ? Lack of a Clear Strategy – Moving to the cloud isn’t just about technology; it’s about aligning the right solutions with your business goals. ? Poor Planning & Execution – Without a roadmap, cloud projects can spiral out of control, leading to unexpected downtime and budget overruns. ? Choosing the Wrong Vendor – Not all cloud providers are created equal. A solution that looks great on paper may not fit your operational needs. ? Underestimating Support Needs – Post-implementation support is critical, but many companies realize too late that they don’t have the expertise to manage it. The good news? These challenges can be avoided with the right approach. In our latest blog, we break down why cloud projects fail and how to set yours up for success. ?? Read the full article here: https://lnkd.in/gXHn8EhX Have you experienced challenges with a cloud migration? Let’s discuss in the comments! ?? #CloudComputing #CloudMigration #TechStrategy #DigitalTransformation #ITLeadership #BusinessGrowth #PacketFusion #CloudSolutions #ITChallenges

? Women’s History Month Spotlight: Heather Acosta ? At Packet Fusion, we celebrate the incredible women who drive innovation, collaboration, and excellence every day. Today, we’re spotlighting Heather Acosta, a Client Success Manager, whose journey into tech was fueled by determination and the desire to build a strong future for her family. ? What inspired you to pursue a career in tech/communications? "As a single mother of young children in the ‘90s, tech was the best way for me to earn six figures and support my family the way I wanted." ? What’s one accomplishment at Packet Fusion that you’re most proud of? "Exceeding all of my goals (120%) and knowing my clients are happy." ? What advice would you give to women looking to succeed in this industry? "Be diligent, resourceful, independent, genuine, and always keep educating yourself." ? What advice would you give your younger self about taking on a role in tech? "Don’t worry if you are the only woman in the room—your smarts, motivation, and determination will always shine." ?? Heather’s go-to motivation? “RATTLE! (Live)” by Elevation Worship! ?? We’re proud to have #dynamic leaders like Heather on our team. Join us in celebrating the women of Packet Fusion this Women’s History Month! ?? #WomensHistoryMonth #WomenInTech #Leadership #PacketFusion #Dynamic

Thank you Zoom for having us at your #sko this week - Brett Borchers & Alex Stanich enjoyed some fun in the Vegas sun with the team and got to hear more about Zoom's 2025/6 strategy. Great partnership. Sean Fair Chris Jang Ryan Krsa Alexander #zoomies #zoompartner #techstrategist #ucaas #ccaas #cloudtransformation

#TechTuesday: Zoom’s AI Innovations Are Reshaping Healthcare ???? Zoom is taking AI-powered communication to the next level with clinically tailored solutions designed to reduce administrative burdens and enhance patient care. Their latest advancements bring: ? AI Companion for Healthcare – Automating documentation and reducing administrative work so providers can focus on patients. ? Zoom Phone & Contact Center Enhancements – Streamlining patient communications and improving response times. ? AI-Powered Summarization – Reducing manual notetaking and increasing efficiency in virtual visits. At Packet Fusion, we help businesses integrate AI-driven #UCaaS and #CCaaS solutions to improve operations, whether in healthcare, finance, or any industry that relies on seamless, intelligent communication. As AI reshapes the way we work, the right tech strategy ensures efficiency, security, and scalability. ?? Read more: https://lnkd.in/dPCp5rH8 Is your business ready to leverage AI in communication? Let’s talk. #AI #HealthcareTech #UnifiedCommunications #Zoom #CloudSolutions #PacketFusion #techstratgists

?Women’s History Month Spotlight: Paulette Silva? At Packet Fusion, we celebrate the incredible women who drive innovation, collaboration, and excellence every day. Today, we’re spotlighting Paulette Silva, an Account Analyst, whose journey into accounting took an unexpected turn but ultimately became a path of growth, learning, and meaningful contributions. ? What inspired you to pursue a career in tech/communications? "I originally wanted to be a CHP officer, driven by a desire to help people. But life led me toward accounting, a career that provided stability and new opportunities to grow. Over time, I came to appreciate the impact of my work, even though it wasn’t my initial passion. Sometimes, the best paths are the ones we didn’t expect!" ?What’s one accomplishment at Packet Fusion that you’re most proud of? "Taking the initiative to cross-train in Accounts Receivable, allowing me to be a strong backup for the team while improving my attention to detail and understanding of the entire accounting workflow." ?What advice would you give to women looking to succeed in this industry? "Embrace continuous learning, build a strong network, be resilient and adaptable, find balance, stay confident, and always lift other women up." ?A woman who inspires you? "My mom—her strength, resilience, and devotion are a guiding light in my life." ?Career advice that stuck with you? "Always go above and beyond!" ?? Paulette’s go-to motivation? “I’m Walking on Sunshine” by Katrina and the Waves! ?? We’re proud to have #trailblazers like Paulette on our team. Join us in celebrating the women of Packet Fusion this Women’s History Month! ?? #WomensHistoryMonth #WomenInTech #Leadership #PacketFusion #Trailblazers

Vote now and share your experience in the comments! ?? #CloudMigration #TechFails #PacketFusion #TechStrategists

?? Are You Proactive or Reactive with Your Tech Strategy? When it comes to managing your IT environment, do you plan ahead, or just put out fires? A Tech Strategist takes a proactive approach—evaluating trends, anticipating future needs, and aligning technology with business growth. Meanwhile, an MSP (Managed Service Provider) focuses on the reactive side, keeping systems running and fixing problems as they arise. ? Want to future-proof your business? A Tech Strategist can help you integrate emerging tech like AI or IoT to drive innovation. ? Need reliable IT maintenance? An MSP ensures your systems stay secure and operational. At Packet Fusion, we help businesses determine the right approach—sometimes, you need both! Which one does your business rely on today? Read more: https://lnkd.in/efqYusTp #PacketFusion #TechStrategy #MSP #ITManagement #BusinessGrowth #DigitalTransformation

?? #TechTuesday: Meet RingCentral's AI Receptionist (AIR) ?? RingCentral has unveiled its latest innovation: the AI Receptionist (AIR), an AI-driven phone agent designed to revolutionize how businesses handle incoming calls. Key Features: ?? Automated Customer Support: Utilizes generative AI to answer routine inquiries, such as business hours and services offered. ?? Intelligent Call Routing: Directs callers to the appropriate person or department based on natural conversation. ?? SMS Confirmations: Sends important details like addresses and emails upon request via text message. ?? Call Transcripts & Analytics: Provides transcripts for every call, offering insights into customer inquiries and trends. Early adopters have reported significant improvements in call handling efficiency and customer satisfaction. At Packet Fusion, we're committed to keeping you informed about the latest advancements in communication technology. If you're interested in integrating AI solutions like RingCentral's AIR into your business, let's connect! #TechTuesday #RingCentralAIR #AI #CustomerService #PacketFusion Shannon Eisenhauer https://lnkd.in/gK85z6Hn