Ozonetel | oneCXi

The future of CX is here. Meet oneCXi – an award-winning unified platform where everything in customer experience is engineered with intelligence! From first touch to lasting loyalty, oneCXi unifies everything that matters – conversations, data, workflows, insights, and decisions – for one CX answer! This marks a major shift in how brands deliver CX. No more disconnected tools and fragmented experiences. Experience oneCXi in action now. #oneCXi #CustomerExperience #CustomerEngagement #AI

Another incredible edition of CXi Connect in Bengaluru with our customers! They discussed their priorities for 2025, and together we explored the future of customer experience.? Our oneCXi vision sparked interesting conversations and we shared key innovations including our CXi Agent Studio. We’re excited to continue this journey of disrupting CX in partnership with our customers. Thank you for joining us and making this evening truly special. Arvind Prithvinath Singh, Nikhil Godbole, Rohil Ahmed, Srividya Nagaraj, Goutam Roy, Manoj Patidar, Rajib Ganguly, Santhosh Vijayananda, Atishree Jindal, Premanand Nayak, Ashish Dwivedi, ShaShikala K V, S. B. Shekhar Rao, Rahul Krishnan, Shebin Tom Mathew, Satish R Naidu Atul | Chaitanya | Shalil | Prashanth | Keshav | Sudhanshu | Sagar | Ekta | Jagjit | Rilin | Vinod | Sandeep | Abhishek | Aamir | Prannoy | Karthik #CXiConnect #oneCXi #CustomerExperience #Bengaluru

Voice of Business (VOB) provides the insights and alignment your organization needs to thrive in a rapidly evolving market. By leveraging VOB, organizations can: ? Boost operational efficiency by 25% ? Increase productivity by 53% ? Improve customer satisfaction by 30% Read our comprehensive guide on VOB to know how it helps you drive a robust and sustainable future for your organization: https://lnkd.in/dZV29_nz #VoiceofBusiness #CustomerExperience #EmployeeExperience #CX

Here’s to the amazing women in CX who make a difference every day. We celebrate you today and always. Shilpa Gupta, Mithila Mahajan., April Obersteller, Katie Stabler, Nerys Corfield #WomeninCX #CustomerExperience #WomensDay

Companies with a strong CX-EX alignment see 25% higher profits. Join Sagar R. at #CXEXShow2025 tomorrow as he discusses how technology can bridge the gap between CX and EX, creating more value and driving innovation.? ? Key themes of the session:? ? Impact of Conversational AI on CX & EX? ? Integrating tech-driven customer engagement solutions? ? Future of AI-powered contact centers? ? Register now:?https://lnkd.in/dpvFUN9f CXAI #CustomerExperience #EmployeeExperience #CX #AI

Every conversation counts. But with 4 out of 5 outbound calls landing in voicemail, agents struggle to reach customers and drive meaningful conversations. It doesn’t have to be this way. AI voicemail detection ensures agents connect only with live customers — boosting engagement by 5X and improving campaign effectiveness by 25%! Read our blog to know what makes AI voicemail detection a powerful tool for modern enterprises. Link in comments! Rilin, Jagjit, Abhishek, Sandeep, Vinod, Sudhamay, Prannoy, Biswajit, Amar, Surajesh, Atul, Jagbir #AIAgent #VoicemailDetection #CustomerEngagement #Outbound #CustomerExperience

Your CX is only as good as your agents. Companies with highly engaged employees see a 4.5X revenue growth — yet, many still overlook agent well-being. In our conversation with Tue S?ttrup on the Humans of CX podcast, we explored: ? The three pillars of agent happiness to drive great CX ? How AI is turning agents into super agents ? Why investing in your agents directly fuels business growth Read the article to understand how you can create an environment where both agents and customers thrive: https://lnkd.in/giK8Ct3V #HumansofCX #CustomerExperience #EmployeeExperience #Agents

“Bharat” is at the heart of India’s next growth wave – a vast and vibrant consumer base.? ? We're delighted to announce that Ozonetel has been recognized as a Leader in Customer Experience at the Crafting Bharat Awards 2025 by HT Media Group. It’s great to be acknowledged for helping brands truly connect with the aspirations of Bharat.? ? In a country where language and nuances change every 100 kilometers, we explored the key forces shaping Bharat’s future during the fireside chat.? ? The 100x growth potential that Bharat offers, far surpassing urban markets? ? The critical role of AI in making consumers feel seen, heard, and understood? ? Strategies that engage, convert, and retain customers in tier 2, 3 & 4 locations? ? Accepting the award, Shalil Gupta shared how we are driving the success of the new Bharat.? ? Atul, Chaitanya, Shalil, Prashanth, Keshav, Sagar, Sudhanshu, Ekta, Karthik, Aamir, Rakesh? ? Crafting Bharat #Bharat #CustomerExperience #CustomerEngagement #AI #CX

Brands that track the right customer service metrics experience a 25% boost in customer satisfaction and a 20% increase in retention. Tracking the right customer service metrics goes beyond measuring performance. It helps you capture the pulse of your customers, make informed decisions about training, and improve service delivery. Read the blog for a deep dive into the key customer service metrics you should track to elevate customer experience and drive business success: https://lnkd.in/dDUQh4Sv #CustomerExperience #CustomerService #KPIs #CX

It's the little things that make the biggest impact – personal touches, quick responses, and moments of care. This is what turns good CX into great CX. #CustomerExperience #ValentinesDay #CX