Oversai

How a global building materials leader transformed their WhatsApp customer service operations across Latin America with AI-powered analytics and process optimization. The Solution Oversai delivered a comprehensive solution tailored to ETEX Group's needs: Real-time monitoring system providing visibility into key service metrics and enabling proactive intervention. Comprehensive quality auditing system for WhatsApp interactions ensuring service standards. https://lnkd.in/djH38uKu

Para mis contactos en la zona cafetera estoy encantado de compartirles esta invitación de Oversai, Invest in Manizales, ANDI y Universidad de Caldas ! ?? ?? ?? El futuro no espera ?Nos vemos ahí???? Manizales:?Transformación Industrial con IA???? Te invitamos a un desayuno exclusivo en?Rogelio Salmona?para descubrir cómo la IA está redefiniendo la eficiencia operativa y la toma de decisiones en la industria. -Tendencias clave para 2025?? -Casos de éxito con IA y demos en vivo?? -Conexión con líderes del sector? ? ?? Lugar:?Rogelio Salmona, Manizales? ?? Fecha:??5 de Marzo 2025 ?? Confirma tu asistencia aquí (cupos limitados) https://lnkd.in/eRuTwVHB Nos vemos! #CX #AI #Automation #QA #VOC

The current state of Workforce Management (WFM) tools often leaves teams grappling with inefficiency, complexity, and frustration. Oversai is tackling these issues head-on with a platform designed to empower operations teams to?win?through better decision-making. Here’s why the world needs a fresh approach to WFM and why legacy platforms like Calabrio, Inc., Verint, and Playvox by NICE WFM are falling short. https://lnkd.in/dY5Q4wcp

Businesses are turning to AI to automate Quality Assurance (QA) processes. No longer do humans need to manually sift through interactions, generating insights one-by-one. Instead, AI takes on the heavy lifting, allowing your talented team to focus on what truly matters—coaching, providing feedback, and nurturing customer relationships. This article dives into how AI-powered QA can transform your customer experience (CX) strategy, improve CSAT, NPS, and Voice of the Customer (VoC) metrics, and deliver impactful results. https://lnkd.in/eK-Z5H_W

Bia Energy, a leader in innovation in the energy sector, faced challenges managing quality processes amid rapid growth. By partnering with Oversai, they streamlined customer support operations with our AI-driven automation platform, boosting efficiency and maintaining high service standards. A successful collaboration for sustained growth! https://lnkd.in/e-49vy4N

Transitioning from a system of record to a system of intelligence involves embedding an AI layer that moves beyond storing data to actively generating insights and driving decisions. Initially, AI acts as an analytical layer on top of existing records, identifying patterns and providing real-time insights. Over time, as it captures historical data and builds operational context, AI evolves to become the main source of truth, or the new system of record. This shift enables businesses to make proactive, data-driven decisions, transforming operations from reactive record-keeping to agile, insight-led action at every level. https://lnkd.in/e9H6FrQe

AI Agents: The New Frontier in Forecasting One of the most transformative ways AI is reshaping forecasting is through the use of AI agents. These AI-driven virtual assistants can be embedded directly into the forecasting process, acting as both a data source and a strategic recommendation tool. https://lnkd.in/d7HbibM2 #wfm #forecasting #cx #ai

The waitlist for Oversai WFM is now open! Workforce management, the way it should be—simple, powerful, and free from the complexity of legacy vendors. Join the waitlist today! https://lnkd.in/efAC5qJf

What is Observability in Customer Support Operations? In a world where understanding the intricacies of customer interactions is vital, Observability stands out as a transformative approach. It’s the lens through which we gain insight into the performance and health of our support operations. https://lnkd.in/ge34zUT8

AI Voice Agents Thrive on Your Data. The key to building powerful AI Voice Agents lies in three elements: 1. Leveraging Data: AI thrives on rich, organized data to understand context and patterns. 2. Smart Logic: Advanced logic processes data, making informed decisions and predictions. 3. Seamless Actions: Translating those decisions into effective actions, creating smooth, automated experiences. By integrating Data, Logic, and Action, AI Voice Agents can enhance operations across industries like healthcare, logistics, and customer service. https://lnkd.in/escV4rmh