OvationCXM

In case you missed it, we were invited to participate, as a partner with IBM, in a recent white paper on #AI by Quantum Six. It's an excellent, in-depth read. ???? Vaneet Grewal John Smith #OvationCXM #banking

Are you headed to TRANSACT Show next week? OvationCXM's Guiseppi Marzelli is! Catch up with him to hear how our customer orchestration platform has been helping #payments companies support customers more easily to drive more revenue. #payments #customerexperience #customerjourneys #onboarding #innovation #financialservices

?? Navigating the Future of Trade Finance ?? Are you ready to modernize your trade finance customer journeys? In our latest #video interview, we do a deep dive into key aspects of streamlining supplier management chaos within trade finance ecosystems. ?? Key takeaways: ?? Strategies to make supplier onboarding & management efficient. ?? Enhancing collaboration & transparency. ?? How digital transformation impacts trade finance operations. ?? Expert insights on building stronger supplier relationships. OvationCXM's Tyler Gerber explores how forward-thinking organizations are minimizing complexity and increasing effectiveness. ?? Watch the full interview here: https://lnkd.in/eMqf-PrJ #TradeFinance #SupplierManagement #banking #SupplyChain #CustomerExperience #Innovation #CX #OvationCXM

Who is heading to ETA Transact in Vegas next week? ?? ?? If you see a grumpy Italian guy pacing around (probably just got robbed by a blackjack dealer), here are 3 questions to ask: 1?? What new products can ISOs sell to expand into more industries and boost retention? I’ll share insights on our partnerships with PayPal, Aevi, and more. 2?? How do top payment companies design seamless customer journeys with real-time visibility across their partner ecosystems? 3?? Beyond risk & fraud—what are the most creative ways payment companies are leveraging AI today? Let’s meet up! Drop a comment below if you'll be there ?? #ETATransact #Fintech #Payments #AI

#Banking executives: Is your onboarding and support more like "1-800 ping pong"? If it is, you can fix it. KeyBank uses OvationCXM's journey orchestration platform to optimize its complex customer experience ecosystem. It's more than a #CX initiative though—it has become a profitability engine. ?? ?Eliminates service complexities ?Enhances the value of internal tools ?Brings together bank #CX data across teams and external partners ?Provides customer experiences that improve retention and boost revenue. Read the interview with KeyBank's Jon Briggs and OvationCXM's Tim Attinger, hosted by Ben Motteram of CXpert. https://lnkd.in/d2nTvGmt #CXM #journeyorchestration #customerjourneys #financialservices

OvationCXM is so pleased to have our market-leading AI capabilities recognized as part of?Quantum Six’s?Pragmatic #AI?Whitepaper! ?? ? We are integrating our solutions with IBM Z to take advantage of the native AI acceleration within the platform, allowing #banks and other financial institutions to unlock the power of AI within their business. For an overview of one of our AI-powered capabilities and insight into how AI is shaping the banking industry,?please download Quantum Six’s full report here: https://lnkd.in/ej56hxg4 #AI #IBMZ #Banking #BankingTech

Thanks to our collaboration with IBM, we are thrilled to be part of this ground-breaking initiative! Thanks to Quantum Six for crafting this excellent white paper on using #AI to its maximum potential on the mainframe.

In a report by The Financial Brand on primacy in #banking relationships, they suggest some customer journeys need to be "de-frictioned" while others need to be re-imagined totally. KeyBank leveraged OvationCXM's platform to do both - to orchestrate its journeys to transform its merchant services line of business. It went from a cost center to a profit driver in one year. ?? The results? ???? 26% Reduction in Operating Costs ???? 60% Lift in NPS Scores ???? 75% Increase in Service Visibility ???? 10% Increase in Revenue Read the full case study for all of the details, and then reach out if you want to see how our platform is transforming customer experience quickly for #banks and #payment companies. https://lnkd.in/g3GsQ2mw

?? Breaking News ?? I'll be at ETA Transact in Las Vegas ?? ... oh yeah... its going down ?? ?? Payment Companies Partnering with leading ISOs and Acquirers to revolutionize the customer experience through comprehensive end-to-end customer journey solutions and outsourced support (both onshore humans and AI agents). ?? ISVs Discover our 360 service model encompassing deployment, implementation, proactive monitoring, and support services. ?? Banks OvationCXM improves customer experiences by providing visibility, intelligence, and a no-code builder to manage complex customer journeys, including those with external partners #Payments #Fintech #Banking #CX #Transact25

Did you see our latest #CX newsletter? ?? Inside this issue: ? IBM Champion - Vaneet Grewal ? Solving fragmented customer journeys in financial services ? Reducing merchant attrition ? Six ways generative #AI transforms technical merchant support ? The top AI newsletters to follow ?? Watch: Trends in CX and AI with Alan Finlay Stay ahead of the curve—dive into CXM Spotlight now. https://lnkd.in/gHZDuRW7