Outverse

If a support agent couldn’t explain why they answered a ticket a certain way, that would be a problem. The same should be true for AI. For AI to meaningfully reduce strain on support teams, they must be able to trust it. And trust starts with transparency and understanding. If an AI agent gives the wrong answer, what happens next? - Do you know why it made that decision? - Can you see what sources it used? - Can you fix it instantly yourself (without an engineer)? Too many AI support tools are black boxes. When something goes wrong, teams don't have the tools or insights to correct it themselves. That’s why we’ve built reasoning into Outverse. Teams can dig into every AI customer response to see: ? Where the answer came from ? Why certain sources were used ? Where there might be knowledge gaps or inconsistencies This gives teams the visibility they need to trust and improve their agent's performance. If something’s off, they can fix it instantly using natural language. Here’s a quick look at how it works:

Support automation shouldn't require an engineering degree. I remember when making a simple change to our support setup meant submitting a request, waiting for engineers to scope it, and getting it deployed a week later (if we were lucky ??). But now, you can just ask. In your own words. And it works instantly. That's why I'm so excited about what companies like Outverse are building. Instead of fighting with complex workflows, teams can simply say: "If a user requests a refund, and the amount is under $20 and the payment was made in the last 5 days, refund the payment and cancel the purchase." And just like that — it's live! No coding, no back-and-forth, no delays. → Your ?????????????????? are happy because their issue is resolved instantly. → Your ?????????????? ???????? is happy because they're no longer drowning in manual tasks. → ?????????????????? are happy because they can focus their (expensive) time on higher-impact work. → The ???????????????? is happy because everyone is happy & efficiency is a win for everyone. Sounds like a dream, right? But this is the future of support. Non-technical teams managing deep automation with full flexibility and control. And with that, we move closer to truly proactive, agentic support. Excited to see where this goes! ??

Outverse is on the 2025 Startups 100 index! Great to see recognition for the work we’ve been doing with AI agents to help CX teams scale and improve support quality.

Repping Outverse from the skies of Austria ?? ??