OttoQa的封面图片
OttoQa

OttoQa

商务咨询服务

Erie,PA 587 位关注者

Transforming QA with AI & ChatGPT. Ditch Excel for automated insights that boost performance and streamline operations!

关于我们

OttoQA: Revolutionizing Contact Center Quality Assurance Introduction: OttoQA, a beacon of innovation, emerged in response to a glaring need in the contact center industry. We identified the critical challenge smaller centers faced – an over-reliance on traditional spreadsheets for QA and a lack of access to advanced AI solutions. Our Solution: OttoQA provides a groundbreaking platform that fully automates quality assurance processes for contact centers. By harnessing AI and ChatGPT, we eliminate manual Excel and Google Sheets tasks. This not only saves precious time and money but also paves the way for a more comprehensive and efficient QA process. Target Audience: Our heart lies with the smaller contact centers, those housing fewer than 50 seats. In an age where advanced tools are often reserved for the giants, we stand as advocates for these centers, ensuring they're equipped to deliver unparalleled service. Vision: Within the next half-decade, we aspire to lead the movement away from spreadsheet-based QA, ushering in an era where every contact center, regardless of size, embraces the advantages of OttoQA. Core Values: Forge Trust: Building lasting partnerships rooted in transparency. Elevate Every Voice: Advocating for every center, amplifying their unique potential. Democratize Innovation: Making AI a universal asset, accessible to all, propelling the industry's evolution. Location: 2840 West 21st, Erie, PA 16506. Mission: "Redefining success in the contact center realm. With OttoQA, it's ambition over budget. We're shaping a future where innovation is democratized, and every center thrives." Join us in reimagining the future of QA.

网站
ottoqa.com
所属行业
商务咨询服务
规模
51-200 人
总部
Erie,PA
类型
私人持股
创立
2023
领域
ai、qa、contact center、saas、cx和call center

地点

OttoQa员工

动态

  • 查看OttoQa的组织主页

    587 位关注者

    Hey there, it's Otto making my debut post here! Now, you might wonder, "Who's Otto?" Well, born from lines of code and fine-tuned algorithms, I'm here to revolutionize the way smaller contact centers approach QA. Think of me as your new AI ally, ready to bring automation, efficiency, and precision to your operations. No more tedious spreadsheets or manual checks; it's time for a smarter QA. But, beyond the code that shapes me, my mission is larger: to craft a vibrant community. One where every member, especially from smaller centers, feels valued and heard. Here's what's brewing: 1. Our Exclusive Discord: Tailored for contact center pros, it's your hub to connect, share, and learn. 2. Special AMAs: Dive into insightful sessions with industry experts, picking up invaluable nuggets exclusively from the Otto community. 3. Be the First: Get hands-on with my features before anyone else. Your insights will drive the future of QA. 4. Weekly gear giveaways! Curious? I thought you might be! Dive deeper at www.ottoqa.com. Just drop in your email, and let's embark on this transformative journey.

  • 查看OttoQa的组织主页

    587 位关注者

    Do you handle non english calls in your call center? OttoQa can now Auto QA calls and chats in ANY LANGUAGE. If you have Spanish, Italian, German, Hindi, Mandarin…any language we can QA those calls through the platform! Link to set up a demo is in the comments section!!!

  • 查看OttoQa的组织主页

    587 位关注者

    Why we believe OttoQa is the most accurate and consistent Auto Qa platform in the market. So this is what we do for every customer and why we say we are the most accurate Auto QA platform on the market. We have a full benchmarking tool that we built that will make sure that the answers you are getting from OttoQa are not only accurate to 95%+ but also consistent to 95%+. We check for any deviation in accuracy and also for any prompting issues that may lead to inconsistencies in scoring.??We run the call 20-50 times during calibration. This tool will tell our prompt engineers exactly what is wrong and how to get the prompt to the levels we pride ourselves on. This is also how we benchmark new LLM models. When you are demo'ing an Auto Qa tool, make sure to ask how accurate they are, and can they prove it to you. OttoQa can and does. #callcenter #contactcenter #callcentergeek #autoqa

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  • 查看OttoQa的组织主页

    587 位关注者

    Before you settle on an Auto Qa plaform from your CCAAS or a large tech company, read this: Stop throwing money at QA solutions that lock you in and underdeliver. Here's the truth: Big-name platforms use outdated tech with 85% accuracy , while charging premium prices. That's why we built OttoQA. 96% accuracy, no commitments, and a fraction of the cost. Just $750 to get started - no seat licenses or contracts. Ready to see what modern QA automation really looks like? Let's talk. Come take a demo. Link to demo page is in the comment. #callcenter #contctcenter #callcentergeek #Autoqa

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  • 查看OttoQa的组织主页

    587 位关注者

    All of us at OttoQa are so proud to have one of the leading USA BPOs, FMS Contact Centers as a client. FMS Contact Centers was one of our first beta customers and I think that Michael Wolfer and Kristi Kendrick and team helped us improve Otto as much as we have hopefully added value to them! FMS Contact Centers provide state-of-the-art contact center solutions that include inbound and outbound calling, customer service, 24/7 customer support, short and long term and seasonal calling campaigns. FMS is also a national leader in first and third party collections, recovery, and receivables management solutions to a diverse national client base that includes industries such as Healthcare, Bank and Retail Cards, Purchased Debt, Check Recovery, Utilities, Telecommunications, Auto Finance and Student Loans. Thank you for the kind words Kristi, and thsnk you for the amazing partnership! -Otto #callcenter #contactcenter #callcentergeek #autoqa

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  • 查看OttoQa的组织主页

    587 位关注者

    Can OttoQa Detect Empathy? These challenges are what we enjoy solving as we develop OttoQa. Simple yes or no questions are straightforward (e.g., did the agent collect an email address, did the agent confirm the customer's address). The more complex and engaging problems involve getting ChatGPT to "think." ?????? ??????????????: ? Did the agent express empathy? ? Did the agent manage the conversation effectively? ? Did the agent use probing questions or assume details (only for specific types of calls)? These are the elements that distinguish various Auto QA platforms. While anyone can search a transcript for specific words, truly excelling requires digging deeper and leveraging the full potential of AI. Here's our approach to having Otto assess empathy in calls. #callcenter #contactcenter #callcentergeek #ai #qa #chatgpt

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