OttoQa

Hey there, it's Otto making my debut post here! Now, you might wonder, "Who's Otto?" Well, born from lines of code and fine-tuned algorithms, I'm here to revolutionize the way smaller contact centers approach QA. Think of me as your new AI ally, ready to bring automation, efficiency, and precision to your operations. No more tedious spreadsheets or manual checks; it's time for a smarter QA. But, beyond the code that shapes me, my mission is larger: to craft a vibrant community. One where every member, especially from smaller centers, feels valued and heard. Here's what's brewing: 1. Our Exclusive Discord: Tailored for contact center pros, it's your hub to connect, share, and learn. 2. Special AMAs: Dive into insightful sessions with industry experts, picking up invaluable nuggets exclusively from the Otto community. 3. Be the First: Get hands-on with my features before anyone else. Your insights will drive the future of QA. 4. Weekly gear giveaways! Curious? I thought you might be! Dive deeper at www.ottoqa.com. Just drop in your email, and let's embark on this transformative journey.

You need a cost effective way to Qa your BPO beyond “calibration sessions”? We got you. try.ottoqa.com

Do you handle non english calls in your call center? OttoQa can now Auto QA calls and chats in ANY LANGUAGE. If you have Spanish, Italian, German, Hindi, Mandarin…any language we can QA those calls through the platform! Link to set up a demo is in the comments section!!!

Why we believe OttoQa is the most accurate and consistent Auto Qa platform in the market. So this is what we do for every customer and why we say we are the most accurate Auto QA platform on the market. We have a full benchmarking tool that we built that will make sure that the answers you are getting from OttoQa are not only accurate to 95%+ but also consistent to 95%+. We check for any deviation in accuracy and also for any prompting issues that may lead to inconsistencies in scoring.??We run the call 20-50 times during calibration. This tool will tell our prompt engineers exactly what is wrong and how to get the prompt to the levels we pride ourselves on. This is also how we benchmark new LLM models. When you are demo'ing an Auto Qa tool, make sure to ask how accurate they are, and can they prove it to you. OttoQa can and does. #callcenter #contactcenter #callcentergeek #autoqa

Before you settle on an Auto Qa plaform from your CCAAS or a large tech company, read this: Stop throwing money at QA solutions that lock you in and underdeliver. Here's the truth: Big-name platforms use outdated tech with 85% accuracy , while charging premium prices. That's why we built OttoQA. 96% accuracy, no commitments, and a fraction of the cost. Just $750 to get started - no seat licenses or contracts. Ready to see what modern QA automation really looks like? Let's talk. Come take a demo. Link to demo page is in the comment. #callcenter #contctcenter #callcentergeek #Autoqa

All of us at OttoQa are so proud to have one of the leading USA BPOs, FMS Contact Centers as a client. FMS Contact Centers was one of our first beta customers and I think that Michael Wolfer and Kristi Kendrick and team helped us improve Otto as much as we have hopefully added value to them! FMS Contact Centers provide state-of-the-art contact center solutions that include inbound and outbound calling, customer service, 24/7 customer support, short and long term and seasonal calling campaigns. FMS is also a national leader in first and third party collections, recovery, and receivables management solutions to a diverse national client base that includes industries such as Healthcare, Bank and Retail Cards, Purchased Debt, Check Recovery, Utilities, Telecommunications, Auto Finance and Student Loans. Thank you for the kind words Kristi, and thsnk you for the amazing partnership! -Otto #callcenter #contactcenter #callcentergeek #autoqa

Can OttoQa Detect Empathy? These challenges are what we enjoy solving as we develop OttoQa. Simple yes or no questions are straightforward (e.g., did the agent collect an email address, did the agent confirm the customer's address). The more complex and engaging problems involve getting ChatGPT to "think." ?????? ??????????????: ? Did the agent express empathy? ? Did the agent manage the conversation effectively? ? Did the agent use probing questions or assume details (only for specific types of calls)? These are the elements that distinguish various Auto QA platforms. While anyone can search a transcript for specific words, truly excelling requires digging deeper and leveraging the full potential of AI. Here's our approach to having Otto assess empathy in calls. #callcenter #contactcenter #callcentergeek #ai #qa #chatgpt

???????????????? ?????? ???????????????? ?????????????????? ?????????????? ???????? ???????? Here is a quick video on how we build out agent and customer sentiment scoring in our system prompt for OttoQA and how you can too! #callcenter #contactcenter #callcentergeek #cx #ai #analytics

Never pay a seat license for contact center QA software. Usage model is the only way to go! #callcenter #contactcenter #cx #autoqa #ai #callcentergeek

How our AI scores CX calls better then a human! How does the team at OttoQa get your QA scores to 95/96%+ accurate? Here is how we do it… #callcenter #contactcenter #autoqa #cx #callcentergeek #ai