OrderProtection.com

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Meet our featured OP Champion: Fran Brzyski Fran is the Co-Founder of Hark, a friend of ours—and a dedicated advocate for next-level customer experiences. Schedule a demo, and we’ll connect you with Fran to learn more about how we’re delighting customers at every turn: https://lnkd.in/g3yFHQJu Plus, don’t miss our in-depth chat with Fran on The OP Show:?https://lnkd.in/gqgBzTq2

“If you’re being intentional, you can’t go wrong.” – Emily McArthur, Senior Director of Customer Experience at Ruggable Emily shares why starting with intention matters in D2C—and offers a reminder to treat customer care reps with a little extra kindness. If there’s an issue with a policy, it’s on leadership, not the frontline team. Catch the full conversation on The OP Show to hear more about Emily’s journey, the power of thoughtful CX, and the magic that happens when you truly listen to your customers: https://lnkd.in/gTThKbmd

Complete visibility. Zero blind spots. We believe you should see exactly how your customers are being supported—so we give you real-time access to every conversation and claim. Nothing behind closed doors, no surprises. Plus, we integrate seamlessly with Gorgias and Zendesk, so you can manage everything in one place and keep your entire team in the loop. Fewer headaches, fewer unknowns, and a better experience for everyone. A true partnership. We’d love to chat: https://lnkd.in/g3yFHQJu

Stop fraud before it happens. Fraud is a top priority for us—and we’re serious about keeping bad actors away. Here’s how we do it: - Flag suspicious claims using third-party data to catch red flags early. - Police reports requested when activity seems off (lost or stolen packages). - Customer signatures at filing, so accountability is clear from the start. For partners like HexClad Cookware, this proactive approach has drastically cut fraudulent claims—improving the bottom line and building customer trust. Want to shield your brand from fraud? Message us or visit our site to learn more about our comprehensive protection approach: https://lnkd.in/g3yFHQJu

Ever crawl inside a space shuttle to install a satellite? Giles Whiting did—long before he became CEO of parcelLab. It’s stories like these that make The OP Show a blast to host. From military beginnings to consulting, and now steering brands toward better customer experiences, Giles proves there’s no “typical” path to success in eCommerce. Listen in on this snippet where he talks about his once-in-a-lifetime aerospace moment, then check out the full episode to see how he’s applying that same dedication and curiosity to building lifelong customer connections. Curious about the incredible people we get to meet each episode? Hit follow and stay tuned for more memorable tales from leaders, innovators, and CX pros. See the full episode here:https://lnkd.in/g9PgRyXJ

Your brand experience doesn’t end at checkout—so why should your brand voice vanish when an order issue pops up? We think your customers deserve the same look, feel, and tone they fell in love with at checkout—no interruptions in brand loyalty. That’s why brands like @Lashify, Wyze, Dorai Home and HexClad Cookware trust us to handle every interaction—in their own voice and style. Our fully white-labeled approach means: ? No brand confusion—we’re invisible, so your customers only see you ? Consistent tone & visuals—even when shipments go astray ? Round-the-clock support—without compromising your identity Every brand we work with is a true partner, and we’re committed to preserving your unique voice in every post-purchase interaction. Ready to keep your story front and center? https://lnkd.in/g3yFHQJu

To every CX leader, founder, and eCommerce pro who has shared their journey on The OP Show—thank you. Your insights, stories, and passion fuel our mission to make post-purchase experiences better for everyone. We’re proud to stand alongside you as we learn, innovate, and shape what’s next in eCommerce. Haven’t seen all the episodes yet? Check them out for candid conversations, surprising moments, and actionable wisdom. Follow us on YouTube: https://lnkd.in/gChjrdHJ Follow us on Spotify: https://lnkd.in/gfy_cnWt Together, we’re building a community that believes in elevating CX one story at a time. Here’s to more growth, more collaboration, and many more episodes to come!

Meet our featured OP Champion: Logan Dunn, Head of eCommerce at Wyze. We’ve been partnering with Logan and the Wyze team to deliver shipping protection and CS support for their customers. Schedule a demo, and we’ll connect you with Logan to hear about his experience working with us: https://lnkd.in/g3yFHQJu PS: Don’t miss our interview with him where Logan reveals how Wyze: * Grew their email list from 1 million to over 7 million * Launched 33 new products in a single year * Landed the #1 selling headphones on TikTok Watch the full OP Show episode here: https://lnkd.in/gxcqrz3f

We’ve officially teamed up with parcelLab—announced at National Retail Federation 2025 in NYC—to combine real-time shipping coverage with returns and robust post-purchase communications. The result? A simpler, smarter way for eCommerce brands to keep customers informed and protected after every checkout. From proactive order updates to fast, hassle-free resolution of shipping issues, this partnership means less stress for CX teams and more satisfaction for shoppers. See the full announcement on BusinessWire: https://lnkd.in/gNzRxCuq