Opus Training

Last week we chatted with a panel of industry experts from Salt & Straw, Original ChopShop, and Ono Hawaiian BBQ to explore strategies that can help you turn your employees into brand ambassadors ??: ?? Create a culture of genuine connection ?? Invest in continuous, meaningful employee development ?? Empower teams through trust and autonomy ?? Measure performance holistically ?? Recognize efforts beyond traditional rewards & incentives Thank you Angela Gintz, Keith Van Stan, and Robert Raine, MBA, SHRM-CP for sharing your expertise! Catch the full recap and takeaways on our blog: https://lnkd.in/eYnETAMb

When two kind, smart people have a conversation, magic happens ? Check it out.

We know that paper training is costly, unsustainable, inefficient, and hard to track. While paper checklists might help your team manage everyday tasks, effective training waters the roots of your business ?? In this week's #1MinuteofLearning, listen to how McKinsey Capitosti at &pizza was able to decrease new shop leader ramp time by up to 2 weeks when switching to Opus. Hungry for more? Dive into the full case study: https://lnkd.in/eXSFeSei

Save the date! ??? Rachael Nemeth is teaming up with CHART - Council of Hotel and Restaurant Trainers and Sonesta Hotels on December 4th to host a virtual roundtable on how to get the most out of your AI tools (open to all levels!) ? Save your seat: https://lnkd.in/ee8aNunJ

As companies grow, it's easy for executives to become disconnected from the daily experiences of frontline employees. In this week's #1MinuteofLearning, Kelly Saunders (Smashburger) and Rachael Nemeth discuss how change can cause C-suite leaders and frontline teams to fall out of touch. But also: ?? Physical distance from operations ?? Layers of management filtering information ?? Confirmation bias in seeking info ?? Competing executive priorities Maintaining a connection to frontline realities is critical for informed decision-making and creating 360 buy-in. What do you think? ?? Hungry for more? Get the full recap of our discussion on how L&D teams can use data to earn a seat at the exec table: https://lnkd.in/emXmkjnf

Are these challenges holding your restaurant back? ?? ? Employees who can't authentically tell your brand story ? Team members afraid to make decisions without manager approval ? Inconsistent service levels due to unclear performance standards Join us this Thursday, November 14 at 2pm ET to learn how you can transform these common barriers into opportunities for growth. We're sitting down with Keith Van Stan (Original ChopShop), Angela Gintz (Salt & Straw), and Robert Raine, MBA, SHRM-CP (Ono Hawaiian BBQ) to discuss how you can: ? Build a training system that turns every employee into a confident brand storyteller ? Create a culture of empowerment where team members take ownership ? Implement metrics and feedback loops that drive consistent service excellence Ready to turn your team into powerful brand ambassadors? Save your seat below: https://lnkd.in/eDkSPUAH

Your field managers hold the keys to training effectiveness. That's why we consider the manager's role in every decision at Opus, and the results speak for themselves ?? Shout-out to our partners at Bahama Buck's Franchise Corporation for being training champions (looking at you, Cierra Miller!). Thanks for sharing recent feedback from your general managers at Bahama Buck's University ?????? #learninganddevelopment #franchisedevelopment

It's no secret that employee retention and turnover is a top issue for restaurants. With voluntary separation (aka quit rate) at 5.1% in food service sector, L&D and HR teams face new challenges on how to retain and grow top talent ?? We think about career progression a lot at Opus, and how our customers can use training to position themselves as employers of choice in a competitive labor market. That's why we've partnered with Aleta Maxwell SHRM-CP, CPC, founder and CEO of Uplifting Leadership, to provide off-the-shelf leadership training created for aspiring restaurant managers. Aleta Maxwell SHRM-CP, CPC has distilled her years of industry experience into 6 brand new trainings designed for managers and team members covering a variety of essential skills like: ?? Basics of Finance ?? Creating a Safe Workplace ?? Marketing and Guest Service ?? Modes of Communication (Email, Text, Phone, and Feedbac) ... and more. See the full list and read about Aleta's background and commitment to growing the next generation of hospitality leaders: https://lnkd.in/eWtjX5e2

"How are we going to get a generation to walk away from their devices and learn those interpersonal skills that makes restaurants so special." ?? We loved listening in on Brandon Barton & Kristen Hawley's chat with Gregg Majewski, CEO of Craveworthy Brands, on how they're using technology to transform their operations. Listen in on our favorite clip from this episode of The Simmer, or stream the full episode: https://lnkd.in/eB2NW7AB Do you agree with Gregg? Share your thoughts with us below ??

Last week, I had the opportunity to accompany David Lamont on a client visit to Gregorys Coffee in NYC ?? Witnessing the baristas utilizing our Opus Training library to prepare for their seasonal menu items was so cool to see in action. The managers here also supervise their trainees through our manager app to ensure proper deadlines for new hire trainings. The experience was not only educational to hear their feedback but also so fun- especially with the exceptional quality of coffee served. ????