Opus Research

Prompt-based AI is changing how businesses create intelligent assistants, offering faster set-up, greater flexibility, and powerful new capabilities. Cognigy’s new Agentic AI platform leverages prompt-based AI to offer businesses a faster path to conversational AI agents and combines it with task execution, memory, and other powerful features. More info on my key takeaways from Cognigy’s recent demo in our latest post.

During the customer panel at #Five9CXSummit, all four customers cite personalization as a key for driving the “new CX.” This is interesting because the panel includes B2C, B2B, and B2B2C businesses. AI in contact center is not just chatbots; using customer context to drive personalized experiences is maybe more critical in the long run, no matter whether the customer is an airline passenger, a retail customer, a university, or a hospital. #CX #Five9 #cctr #customerservice

Impressive demo by Callan Schebella showcasing how an #AI Agent autonomously handles a customer request, makes a decision, and dynamically upgrades the customer to gold status #AI Five9 #Five9CXSummit

My turn to say "thank you" to all involved for last week's NICE Analyst Summit in Africa. A week filled with incredible, life-affirming experiences all shared collectively. We had amazing opportunities to connect, collaborate, and learn. Indeed we are entering a unique time for #CX as "AI becomes a central actor" with autonomous, decision-making capabilities tightly coupled with human collaboration. Amy Stapleton writes here about how NICE's CXOne Mpower supports this transition to powerful, self-directed AI agents and what's next for human-free workflows. #NICESummit #makeexperiencesflow Christopher Irwin-Dudek Schevone Johnson Barak Eilam Elizabeth Tobey https://lnkd.in/gm5_qmJJ

?? New Episode! ?? Today, Julien and Max are thrilled to welcome Dan Miller from Opus Research to the CX Therapy couch! In today's episode, we talk about automation, self-service, lack of support and marketing promotions. Dan had to go on a pretty painful journey for something that was meant to be straightforward. Let's all learn from it! https://lnkd.in/ekQynhUn #CX #CustomerExperience #CXTherapy

There seems to be a standard format for these sorts of announcements, but I don’t really love coloring in the lines…so, straight on to the news: I'm excited to join Opus Research as VP, Lead Analyst, where I’ll guide our research in conversational AI, conversation analytics, and digital and conversational commerce. With nearly 40 years of expertise, Opus is widely known for its focus on the intersection of technologies like NLU, machine learning, generative AI, and LLMs. Beyond those core technologies, I'll also help Opus explore AI's impact on people—how it affects work, outsourcing, and the evolving roles of humans alongside AI, highlighting the skills needed for the future workforce. The rapid adoption of AI is transforming both consumer behavior and enterprise software. It’s an exciting time to dive into these changes. I’m looking forward to connecting with many of you in this new role, but fret not, I’ll continue torturing you with dad jokes and weaving music trivia and references into everything I do.

The offer of #AI Companion at no extra cost for Zoom subscribers is core to the company's marketing a product strategy. Read Derek Top's insights here: https://lnkd.in/gZiQeKWP Opus Research

A simple reminder to subscribe to the Opus Research channel at BrightTalk to see our webinars and check out more resources.

How game-changing #AI capabilities connect digital journeys to contact center agents (webinar - Wednesday, October 16) https://conta.cc/3Yfaf7S