Ops Engine

#dtcbrands, did you know the two most important components of the inventory management lifecycle? 1. Receiving 2. Returns Both of which, unfortunately, most brands and fulfillment centers don't put enough value on. I'm even more surprised that fulfillment centers offer "free receiving." It makes zero sense and here's why: Receiving is THE most important part of inventory lifecycle management. It allows you to validate the manufacturer's shipping accuracy: - Labels contain and scan correctly - Physical count matches purchase order - Purchase order SKUs exist in the system with the latest weight and dims - HS Codes are loaded for accurate international shipping experience This can go further if the brand asks you to confirm a type of zipper, care label, neck label, folding quality, etc. Question—You trust the #fulfillmentcenter with ALL of your inventory. If they don't do these things, who is going to do it? They are the ONLY thing standing between your brand and your consumer. 2nd most important part of inventory lifecycle management... returns! Returns for another day, another post. Reach out if you'd like a review of your current process and how it can be improved. No strings attached, not asking you to switch providers,... even if you have in-house fulfillment. Let's get to work! ??

We’re happy to have you, Mike Monnette. Looking forward to a long-term fulfillment partnership and supporting your growth with warehouse operational excellence! ??

Pleasant surprise this morning after unloading the truck. We received an email from Google Reviews submitted by the truck driver. Thank you, Hector! ??

22 days into 2024 and Arsen Janikyan takes the lead for post of the year in the 3PL space. There isn't a bit of exaggeration in him saying "insurance, lease, employment cost, hardware, software, and materials have all increased in cost by as much as 50% in many categories, unlike the published B.S. 8%." If you operate a warehouse or brand doing your own fulfillment, there's no better place to be keeping tabs on corrugate and other warehouse supplies price fluctuations than Response. Reach out if you want to be saved from overspending in 2024!

Three most common praises we received during our year-end touch base with our clients: 1. Dependable: "Regardless of the issue and whether it's within your scope, you extend your knowledge and service." 2. Proactive communication: "We don't come to you; you come to us!" 3. Unwavering quality: "You first asked about the existing challenges, helped to identify solutions, then planned and led the transition from current to your fulfillment center." These are the words of some of our clients, but we don't copy/paste this into emails and send it to prospective clients. We give them the email addresses and phone numbers for them to reach out for genuine feedback. The key to success is treating others like you want to be treated. Cliche? Nope! It's reality! When you treat them like it's your own, the relationship changes. Service providers must work for their customers like it's their product/brand. There's no alternative! Weeks ago, Arsen Janikyan posted how fulfillment is a byproduct of operations management and leadership. Fulfillment is beyond picking, packing, and shipping. That is the easiest component. This approach has been refreshing for all the brands we have today. And we're quadrupling this effort in 2024! "Making waves and breaking molds," says Arsen Janikyan. Let's get to work! ??

Allow your quality of work to speak for itself! Let’s get to work! ??????

We've decided to spice things up a little, We've changed our thumbnails and captions, Isn't this much better?