In 2 weeks, any Genesys cloud customer can discover the exact reasons why customers are contacting support at scale including the cost of every inquiry type ?? Best of all, it requires zero business resources to unlock the insight. #customerintelligence #costintelligence
If you can't measure it, you can't improve it ?? Contact centers have been pushed to reduce costs for decades, however they've never been able to natively measure what's actually driving cost into the business ?? This is one of the key reasons why we built Operative Intelligence, to arm contact center leaders with irrefutable data to prove that "if we fix this problem, we'll save this much money". One of our customers reduced their service costs by over $1M in 12 weeks leveraging this insight and approach. #costintelligence