OpenPhone

Our offsite lasted (almost) three full days. Though, to be fair, we spent part of those days playing pickleball and singing karaoke ?? Here are the biggest takeaways from bringing everyone together in San Diego: ? Remote work is a no-brainer for us. We have the most incredible team from all over the world who work where they want, the way they want. But there is still nothing quite like seeing the team together in one place. So gathering with everyone at least once a year is always a non-negotiable. This was our 5th offsite, and they only get better each time. ? Employees weren’t the only people we brought to our offsite. Eleven of our local customers also met up with us on one of the days. We can’t recommend highly enough meeting up with customers whenever you can. There’s no better way to hear about their needs and problems, and then work on solutions together. ? Teams mingling and brainstorming together can only be a positive. We came up with some great, actionable ideas and solutions to work on in the coming months. A big thank you to Elizabeth Payne & Catherine Aracil from THE OFFSITE for their hard work organizing things so we could all focus on spending time together. Last but definitely not least, a huge thank you to all of our incredible customers who joined us:? Alex Holt, Nicholas B. Frickelton, Andrew Motiwalla, Art Machekin, Vanessa Duran, Roohil Hamid, Conner Schryver, CDB, Brian W., Nicholas Payne, Sean Ivester, and Brent Colquitt. We’re so grateful for your time and insights! Countdown is on to offsite number 6 ??

What a week! What an offsite ?? A majority of our OpenPholk are now back home from our annual gathering. We’re excited to tell you all about it, but for now, we'll leave you with some highlights ?

We’re hiring a Senior Product Manager at OpenPhone! ?? ?? Why this role is special: We’re building for the 33 million small businesses across the US and Canada—everything from your favourite local shops to fast-growing startups. You’ll be joining our ambitious product team at a pivotal moment, helping shape and launch some of our most impactful products yet. You'll get to work with a team that cares deeply about their ?~craft~?. What you'll get to do as a Senior PM: → Be a customer champion, helping teams deeply understand the needs of our customer → Bring 0-1 products and features to life (this year is packed!) → Obsess over the details, setting a high-quality bar for everything we do → Collaborate closely with marketing, revenue, and customer experience teams to drive successful launches Link to apply in the comments ????

It's offsite week with the OpenPhone team! I'm trading my home office for San Diego sunshine and in-person time with everyone. I can't wait to share everything we're getting up to this week ??

Sometimes embarrassing yourself is part of the fun for the Social team ?? A majority of our OpenPholks are on their way to San Diego for our annual company offsite ?? We can’t wait to show you what we get up to this week.

We’ve always put a lot of care into the design of our email campaigns. And this week, our team’s hard work was recognized by?Customer.io, who named OpenPhone?the winner of this year’s best email design award for our year-in-review campaign! Huge kudos to the incredible folks behind it: Carolyne Gardener, John MacGaffey, Brian Sun, and Phil Jones. We’re so proud, and congrats to all the other winners and nominees ?? Let us know what you’d like to see in the next year-in-review email ??

January seemed to stretch on forever ?? But that meant it at least felt like there was more time for us to get some big updates and improvements signed, sealed and delivered to you in February. Here’s everything you might’ve missed: → AI call tags are out of beta — track call types, sentiment, and key issues automatically → New API endpoints to pull conversations and create contacts, plus fresh docs on building AI integrations → Two G2 Best Software Awards (based entirely on your feedback — thank you!) → Faster performance — 2x faster loading, 50% lower CPU usage, and better resilience during traffic spikes Check out George’s update below for the full rundown ??

Ever wonder what steps your callers are taking as they navigate your phone menu? ?? Now you don’t have to. In the latest episode of Between Two Phones, we sit down with Michael Patterson, Sr. Backend Engineer, to talk about our new phone menu insights feature. With phone menu insights, you can see exactly which menu option a caller selected — right on the incoming call screen and in post-call activity. So if someone hits “1” for sales or “0” to try and skip everything (implying they may be annoyed about something), you know before you even pick up ?? As Michael puts it: “If we have the data already, why not just give it to the users? It lets our customers know what their customers were doing, and it gives them more insight on how to follow up.” It’s a small change that makes a big impact, providing more context on every call and helping you follow up smarter. Check out the full conversation below ?? (Want to learn how to set up a phone menu? Link in comments)

Slack might be down, but our excitement levels definitely aren’t! You know you love the people you work with when you choose to co-work with them the week before your company offsite ?? In the last seven days, we’ve had co-working days in Palm Springs, Austin, Vancouver, and San Francisco. Now the countdown is on until we’re all together in San Diego next week ??

?? Director of Engineering, Core Platforms (Infra) - Fully Remote in USA or Canada ?? ?????? ?????????? ?????????? ?????????????? ???? ???? ??????????????, ???????? ?? ?????? ?? ???????? ?????? ??????! OpenPhone?is hiring a Director of Engineering to take over our Core Platform pillar. You’ll own four main areas: DevTechSecOps, QA, Security, and IT, and you’ll work cross-functionally to support our other Engineering pillars, who will be your main customers. This is a great opportunity for someone who’s currently responsible for Infra at their current company, that wants to branch out and start taking over Engineering teams in non-infra areas. You’ll want to have experience leading multiple remote teams, ownership of DevOps/Platform/SRE, startup experience, and a hands-on background in SWE/Infra. Lastly, you’ll get to work closely with?Lee Morris,?Christina Hess,?Mark Abercromby, and many other talented Engineers. What more could you want? Job ad will be in the comments below, or pop me a message. Salary ranges are in the JD! ?? P.S.: Thanks to Austin Buckler for the excellent hiring graphic.