When you put collaborative learning at the heart of training, amazing things can happen. Just ask one of OP360's healthcare clients, who transformed their patient care through smart, AI-powered training. The result? A team that reached proficiency in just 30 days, delivering exceptional care that keeps patients connected and supported. What used to be a 22% call abandonment rate dropped to a mere 4%. This is the future of workplace learning, where AI and human expertise come together to create something extraordinary for both trainers and learners. Read more about how our success with collaborative learning, and see how you can apply it to your own teams: https://lnkd.in/gANdg44v #CollaborativeTraining #WorkplaceLearning #AIInnovation #ABetterWay
关于我们
OP360 was founded in 2006 by experienced business entrepreneurs on a relationships-first philosophy. Bolstered by their first-hand experience, they set forth with one goal in mind: to be a trusted global workforce partner and position the business as a one-stop, full-service outsourcing company that delivers streamlined solutions for brands and businesses all while reducing costs, improving service levels and growing top-line performance. Thanks to the combination of incredible people, innovative technology and progressive thought leadership, OfficePartners360 continually raises the bar of world-class customer experience and is a fast-growing global workforce solutions provider for both medium-sized and large Fortune 500 companies. OP360 offers 24/7/365 omnichannel experience services and solutions in inbound/outbound call center customer service (calls, emails, live chat, social media), data center, outbound sales (lead qualification, warm transfers) accounting, technology support, application/web development and back-office (content moderation, online merchandising, catalog/inventory management, graphic design, virtual assistant). We are passionate about enabling business agility, innovation and competitive advantage for our clients—and each day we are guided by our core values of acting with integrity and committing to our clients’ success.
- 网站
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https://www.OP360.com/
OP360 (OfficePartners360)的外部链接
- 所属行业
- 外包与离岸外包业务咨询
- 规模
- 1,001-5,000 人
- 总部
- Ridgefield,CT
- 类型
- 私人持股
- 创立
- 2006
- 领域
- Bookkeeping & Accounting、Contact Center Services、Document Processing & Quality Control、Data, Analytics & AI、Research & Data Aggregation、Sales & Marketing Solutions、Software Development、Full-service Outsourcing和Outsourcing Company
地点
OP360 (OfficePartners360)员工
动态
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Happy Friday! As we end this productive week, we're happy to share this fresh Outsource Accelerator Podcast episode with our Vice President for Marketing Jessica Parizo Calise, where she dives into an insightful discussion with Derek Gallimore about OP360's amazing story of impact and growth. Jessica takes us from the Philippines to Colombia to talk about the OP360's leading locations and their unique cultures; the company's success in industries such as Retail and eCommerce, Healthcare, Foodservice, and Legal; and the engaging programs we've implemented that has left a positive impact in our communities, especially in the areas of education and relief assistance. Hear more about OP360's journey! Catch the podcast on these platforms: - Spotify: https://lnkd.in/gmuU4hiq - Apple: https://lnkd.in/gwbzisBf - Podbean: https://lnkd.in/gx7vECrz
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Worth it~
At OP360, we know the secret to business success isn't selling—it's connecting. Customer engagement transforms transactions into lasting relationships, boosting loyalty and driving growth. Our approach invloves creating meaningful experiences that resonate with a brand's customers by showcasing your their values, delivering helpful content, and truly listening to feedback. Ready to discover four winning strategies that will leave a mark on your customers? Learn more about transforming your customer experience here: https://lnkd.in/gE4Nexh3 #CustomerEngagement #BusinessGrowth #ABetterWaytoOutsource
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At OP360, we know the secret to business success isn't selling—it's connecting. Customer engagement transforms transactions into lasting relationships, boosting loyalty and driving growth. Our approach invloves creating meaningful experiences that resonate with a brand's customers by showcasing your their values, delivering helpful content, and truly listening to feedback. Ready to discover four winning strategies that will leave a mark on your customers? Learn more about transforming your customer experience here: https://lnkd.in/gE4Nexh3 #CustomerEngagement #BusinessGrowth #ABetterWaytoOutsource
Is having a customer engagement strategy worth it? | Outsource Accelerator
https://www.outsourceaccelerator.com
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Across digital marketplaces, customer support isn't just a service—it's a competitive differentiator. Modern enterprises recognize that seamless, intuitive in-app assistance transforms user interactions from transactional to transformational. These businesses are also leveraging AI-powered support strategies that resolve 80% of standard queries instantly, reducing friction and building brand loyalty. Outsourcing transforms in-app support from a cost center to a strategic advantage. Specialized teams bring deep technological expertise, multilingual capabilities, and 24/7 coverage that most internal teams can't match. They implement cutting-edge AI-driven solutions that resolve queries instantly, enhance user satisfaction, and drive customer loyalty. The result? Enterprises can focus on core business objectives while delivering world-class digital support experiences that differentiate them in competitive markets. Smart companies don't just solve problems. They create exceptional, frictionless customer journeys. Learn how you can start yours today with OP360: https://lnkd.in/gCsk_ve6 #InAppSupport #CustomerExperience #ABetterWay
Boost customer satisfaction with these 5 in-app support best practices | Outsource Accelerator
https://www.outsourceaccelerator.com
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??? Embracing Diversity, Celebrating Unity! ??? This International Day for Tolerance, OP360 proudly joins the world in recognizing the beauty of our differences and the strength of our unity. Let's continue to build bridges, spread kindness, and foster a culture of understanding—because together, we can create a more inclusive world. ?? ?? #WeAreOP360 #ABetterWay #InternationalDayofTolerance
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It's Fabulous Friday time! ?? We’re excited to share that OP360 was nominated for the AVA Awards (Alma, Valor y Ambiente) by the Barranquilla Chamber of Commerce! Although we didn’t take home the win, being recognized in the Social Well-Being category for our #OP360cares program is a true honor. Through this initiative, we’ve made donations to schools, helping create lasting value and contribute to the well-being of our community. Thank you to the Barranquilla Chamber of Commerce for this recognition, and to everyone who supports our mission of giving back. ?? #ABetterWay #WeAreOP360
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Calling all Texas CX leaders ?? Are you free this Thursday, November 14? Join the most refreshing business mixer in Austin - where "networking" is just making friends with cooler job titles! What makes this different from those other "meh" events? ?? Open bar (yes, really!) ?? Appetizers worth leaving your desk for ?? Zero elevator pitches allowed (just real talk) ?? High chance of meeting your next collaboration squad Spoiler Alert: This is the kind of event where business cards are exchanged over belly laughs, not boring handshakes! Secure your spot today - DM Melissa Hausser, DES for the registration link.
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Every visit counted. OP360 is pleased to announce that we have been able to donate $1,350 to the American Red Cross for Hurricane Helene and Milton relief efforts. Thank you to our wonderful CCW Nashville Conference booth guests who helped turn their visits into meaningful support for impacted communities. Read more about our fundraising efforts here:?https://lnkd.in/et4FwH8v #DisasterRelief #CommunitySupport #CCWNashville #ABetterWay
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Every visit counted. OP360 is pleased to announce that we have been able to donate $1,350 to the American Red Cross for Hurricane Helene and Milton relief efforts. Thank you to our wonderful CCW Nashville Conference booth guests who helped turn their visits into meaningful support for impacted communities. Read more about our fundraising efforts here:?https://lnkd.in/et4FwH8v #DisasterRelief #CommunitySupport #CCWNashville #ABetterWay