ATTENTION! We’re very pleased to announce that we’ve partnered with? the City of Phoenix to offer residents affordable, optional home warranty? protection by American Water Resources, an Oncourse Company — with? convenient billing options and customer support you can rely on! Learn more at?AWRUSA.com/Phoenix and check out our press release for more details here https://t.ly/81zsI #Oncourse #AWR #CityofPhoenix
Oncourse Home Solutions
消费者服务
Naperville，Illinois 5,991 位关注者
We help our customers keep their lives, homes and budgets ONCOURSE.
关于我们
“Oncourse Home Solutions” is the new name for Homeowner Services Group. We are a people-centric organization serving our 1.4+ million customers across the U.S. A leader in the U.S. home warranty and home repair service industries, our mission is to help homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions, we partner with cities, utilities, insurance providers, retailers, financial service companies and member associations to help them maintain and protect their customers’ most important asset — their home. Our brands enjoy high customer satisfaction rates and are BBB-accredited with A and A+ ratings. We believe in giving our homeowners peace of mind with protection plans and on-demand services that simply work. Our 500 + employees align with the goal of being the most dedicated and customer-friendly organization in our industry. Our Oncourse Commitments Commitment to Customers ? Deliver on every detail ? Streamline for ease and clarity ? Serve with care and respect Commitment to Employees ? Attract, retain, and develop diverse talent at every level ? Eliminate barriers and provide equal opportunity for all employees to grow and succeed ? Address issues of systemic discrimination and bias through ongoing education, training, and awareness-building Commitment to Community ? Invest time and capital in the communities where we work and live ? Form long-term relationships with organizations and nonprofits that help underrepresented groups ? Participate in community efforts to eliminate barriers to and hardships of homeownership Our Values - We are SUPER! ? Supportive. Records were meant to be broken ? United. It’s all-in or nothing ? Progressive: Change or be changed ? Empathetic: Open minds and open hearts ? Reliable: Show-up and follow-through We help our customers keep their lives, homes and budgets ONCOURSE.
- 网站
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https://www.oncoursehome.com
Oncourse Home Solutions的外部链接
- 所属行业
- 消费者服务
- 规模
- 501-1,000 人
- 总部
- Naperville，Illinois
- 类型
- 私人持股
- 创立
- 1992
- 领域
- Water Line Protection、Sewer Line Protection、In-Home Plumbing Emergency Program、Electric Line Protection、Power Surge Protection、Heating System Repair、Cooling System Repair、Appliances、Electronics和Business Service Line Protection
地点
Oncourse Home Solutions员工
动态
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We are honored to support the United Way of Metro Chicago in ?????????????? ?????? ?????? ????????????????! At Oncourse Home Solutions, we understand the challenges households can face in meeting their needs. As a home warranty company, we are proud to be there when our customers need help with home maintenance or repair. In addition, through our ???????????????? ?????????? efforts, ???????????????? ???????? ???????????????????is committed to investing our time and capital in the #communities where we work and live. We proudly show up with actionable support volunteering our time and making financial contributions to?like-minded organizations that share compatible civic and philanthropic interest in ensuring the communities where we work and live, #thrive. We collaborate with our national network of partners on these shared interests in the spirit of our core values of #United; we win together and #Empathetic; we dare to care. Thank you ???????????? ?????? ???? ?????????? ?????????????? for all the work you do to support our communities!
1 in 3 households across the Chicago region struggle to make ends meet. You can make a difference! Join United Way of Metro Chicago and generous partners like Oncourse Home Solutions as we come together to help our neighbors meet their basic needs – and make their holiday brighter. ? ?? $25 = holiday meal for a family of 4 ??$100 = 3 nights of shelter for a child and their family ??$200 = primary care doctor’s visit to support health and well-being Give today ?? https://lnkd.in/gpQwJzz9 #LIVEUNITED #UnitingForTheHolidays
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Did you know November 23rd is “Thankful for My Dog Day” in the United States? We want to extend a special thank you to Prabu Cohen, our “VP of Ravenswood Facilities.” His responsibilities include greeting all guests, professional attire coach, and positivity creator. In his spare time, he enjoys being with his family including our CFO Josh Cohen, long walks, and delicious snacks. Shoutout to Talawn Unger Jackson for keeping Prabu security compliant with his "badge." ?????? ?????? ??????????, ???? ???????????????? ???????? ??????????????????, ???? ?????? ???????? ???????????????? ??????: ·?Our #?????????????????? and the honor of being there for them when they need help with home maintenance or repair · Our #???????????????? who share in our mission to help homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all · Our #?????????? #???????????????????who put their all in everyday, living by our values: ??uccessful, ??nited, ??rogressive, ??mpathetic, and ??eliable ?????????? ?????? ???? ???????????????? ???????? ?????????????????????? ???? ?????? ?????????????? ???? ???????????????? ???????? ??????????????????! Feel free to share your own four-legged Facilities VPs below. ??
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Quinesha Johnson joins as an Advocate for Contact Center Sales and Service. With an associate’s degree and a background in customer service and supervisory roles, Qui is a new mom who enjoys hair, lashes, cooking, and sales. She brings valuable personal insight into home warranty services, having dealt with an uncovered sewage issue that resulted in significant out-of-pocket costs. Welcome to the team! #Welcome #Oncourse
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Julian Cain is joining us as a Contact Center Sales and Support Advocate! Julian holds a bachelor’s degree in communications. Originally from Texas, Julian has previous experience as a DoorDash driver and country club banquet server. Julian is a golf enthusiast and is looking forward to new experiences in his role at Oncourse. #Welcome #Oncourse #GameOn
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Antonio Cordova joins our Contact Center Sales and Service team with a background as a Clinical Documentation Specialist. Also from Chicago, Antonio enjoys riding motorcycles and traveling. He’s looking forward to embracing new opportunities with us. #Welcome #Oncourse
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?????? ?????????????????? ???????? ???????? ????????: ????????????????????, ?????????????????????????? & ???????????? Last week, our team joined the E Source 2024 UCRC Annual Meeting in Scottsdale, diving into the critical challenges utilities face today. Top of mind? ?????????????????????????? ?????? ???????? ??????????????????, ???????? ?????????????? ?????????????? ???? ?????????????? ?????????????????? ???????????????????? ?????? ?????? ????????????????????. The event featured insightful panel speakers, including Sheila Pressley, Bobbi Schroeppel, and Erica Borggren, who shared overviews of their customer strategies and efforts to balance affordability with delivering exceptional service. Our own CCO Phil Edens presented "How Oncourse Transformed a Legacy Platform into a Scalable Solution with Technology & AI." He shared how we upgraded from a homegrown system to Salesforce’s contact center platform, ?????????????????? ?????????????????????? and ???????????????? ????????. Thank you, UCRC, for hosting such a collaborative and forward-thinking event. Together, we’re shaping a more sustainable, equitable future! #Innovation #CustomerExperience #Sustainability #Affordability #Leadership Jim O'Neal Cindy Rogers Marguerite (Meg) Hillock Geoff Ellis Sharon Talbott Jamie Wimberly Jeffrey Daigle Ben Nathan Patrick Woodworth
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???????????????? ???????? ?????????????????? ???????????????????? ?????????? ?????? ?????????????? ?????? ?????????? ????????????????’?? ???????? ?????????????????????? ?????????? ?????????????? ???? ???????? ? We are proud to celebrate our advisory board members, Hilda Pinnix-Ragland and Michael A. Nutter for their distinguished recognition as one of Savoy Magazine’s Most Influential Corporate Board Directors. This honor comes only every 5 years, and we are thrilled that both Hilda and Michael have been selected for this list. Through their guidance Oncourse Home Solutions remains on track to be one of the most forward-thinking and community driven home solutions organizations for our customers and partners. Their accomplishment inspires us and models our values of Successful and Reliable perfectly! Join us as we celebrate Hilda and Michael for this amazing achievement. #InfluentialBoard #OncourseValues #ForwardThinking
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