Oma's Pride

Would your favorite brand drive an hour to fix a delivery mistake from FedEx? Oma's Pride didn’t think twice. A customer reached out late on a Friday after realizing her dog’s raw food subscription had been sent to the wrong address. She was about to run out of food, and the next FedEx pickup wasn’t until Monday. Most companies would have apologized and left it at that. Maybe offered a discount on her next order. Instead, Bryan MacDonald and the Oma’s Pride team looked up her address and realized she lived just an hour away. So, before closing for the weekend, they repacked her order, put it in a car, and personally delivered it to her doorstep—in under an hour. No policy required it. No cost-benefit analysis justified it. They just did the right thing. You already know how the customer reacted—blown away. But for Oma’s Pride, this isn’t a one-off. It’s how they treat every customer—building trust, not just transactions. Moments like these aren’t just good service. They create loyalty that lasts a decade. That’s how you show your customers that you care—by seizing the moments that matter. By showing up when it counts.

This month, Women's History Month, I'd like to share some of the stories of the incredible women in manufacturing I've met over the years - starting with Capri Brighenti, President of Miller Foods. I got to meet Capri when interviewing her for the CompassMSP's Made in America Series with Ari Santiago. It was one of the most genuine conversations I got to have - we talked about work, life, and family all while preparing for a podcast about business! Capri's career journey has had twists and turns like so many of us. She didn’t plan on leading Miller Foods, but life had other ideas. After a stroke changed her career path, she stepped into the family business—and never looked back. Now, as president of the fourth-generation company, she’s carrying forward a legacy of resilience, innovation, and deep community roots. The business started with her grandmother selling eggs door to door, leading to a huge flock of turkeys, and then pivoting to the pet food brand Oma's Pride. At the same time, they've launched an e-commerce platform that helps small food businesses grow. Capri has always believed in adapting while staying true to her values. She’s built a company culture where employees support each other like family (and a lot of hers are family!), whether raising funds for a colleague’s cancer battle or donating thousands of turkeys through CT Foodshare. With her sons now involved, Capri is proving that family businesses don’t have to fade—they can evolve, thrive, and keep making an impact. Here's a link to that podcast episode: https://lnkd.in/dzWV_zjS

this is how Oma's Pride makes 12,000 lbs of raw pet food in a single day as the social media manager for Oma's, I love giving our viewers a peek behind the curtain of how our pet food is made One of the biggest issues in the pet food industry is the lack of transparency from brands about their processes and ingredients At Oma's, we have nothing to hide, so here's a look at how we make all of our pet food in our USDA kitchen in Avon, CT #socialmediacontentcreation #petfoodindustry #behindthescenes

Ensuring your pet's safety amid the H5N1 Avian Influenza If you have any questions or would like further information about our safety measures, please don't hesitate to contact our customer support team. Feel free to send us a direct message or email us at [email protected] Thank you for your continued support of Oma's Pride. Together, we’re ensuring the health and happiness of our pets. #omaspridepetfood #rawpetfood #avianinfluenza #rawpetfoodcommunity

Merchandising is everything. Markets and buying patterns have changed over the past few years. Looking like the rest of the brands in the flooded freezers is ok if you just want to be average. That's not us. Oma's Pride Grab N' Go are for Indy retail only. https://lnkd.in/eDzcPqwr

Oma's Pride Pet Food announced the release of its 18-lb Bulk Boxes and 6-lb Grab & Go Boxes across independent #retail stores nationwide through its distribution partner, Pet Food Experts. According to the company, the release of the new packaging is a crucial part of its initiative to make raw #petfood more accessible to pet parents nationwide. “We’ve taken our classic, well-loved recipes that have performed well in the market for decades and packaged them to match customers’ needs better,” the company shared. More details: https://ow.ly/1yPI50U0O31 #petfoodindustry

Oma's Pride is proud to welcome Rachel Weaver to the team! ??

Oma's Pride is proud to welcome Amber Landon (& Dutch ?? )to the team!

Thank you for your years of dedication to Oma's Pride! Today, we recognize your hard work & loyalty. Thank you for always being someone the team can rely on! ?? ?- The Oma's Pride Team

The second week of United Way of West Central Connecticut's Walsh Summer Work Experience Program (WSWEP) is well underway. Students have begun their 20-hour-per-week work experience at job sites in our community. They arrive well-prepared with career readiness skills learned in the classroom during the first week. Some skills are time management, working as part of a team, and problem solving. Every Friday students come back together in class to debrief about their workweeks, practice social and emotional skills, and attend exciting field trips. Throughout the program, we will be sharing photos of the many worksites students have been placed. Today we are featuring Anabell at Primo Press, Eliel and Diego at Oma's Pride, and Gabby, Deven, and Janessa at ShopRite of Bristol. The WSWEP is funded by MSCF Tim and Mary Walsh Charitable Fund at the Main Street Community Foundation at the Main Street Community Foundation, Farmington Bank Community Foundation, City of Bristol Community Development Block Grant, and the Wally Barnes Fund for Community Leadership Initiatives at the Main Street Community Foundation. #UnitedStartsWithYouth #summerworkexperience #UnitedForImpact #ChangeMakersUnite