Another great demo-day share that shows how the Olark chat experience is becoming more powerful. You can now realtime monitor all chat conversation you have access to, and instantly join AI managed conversation proactively without waiting for a bot to transfer to you. When we think about the future of AI managed conversation, we believe in a future where your support team retains power to shape the quality of responses, and invest in the relationship building that builds customers for life.
In case you missed it last week, I shared a quick post with a peek of why I love our weekly demo day so much. This week, I’m highlighting a recent demo Hector put together. He’s made it possible for agents—including those using screen readers and magnification—to monitor and step into bot conversations in real time on Olark. For customers who are cautious about letting AI handle customer interactions OR want to combine the best of human relationship building and AI knowledge processing, this feature provides peace of mind. It ensures they can easily intervene as needed and offer valuable feedback to improve future bot interactions. The big picture for me, is I want to live in a world where the jobs of the future, including those that involve managing many AI agents are born accessible first, as opposed to having accessibility bolted on later. Next week, I'll share how we demo non engineering work. This really is an all team effort, and I believe every team benefits when folks are sharing their work publicly on an regular basis. #DemoDay #AI #Accessibility #CustomerService #Olark #ScreenReaders #BotControl