Office Communications

Business phone system trends for 2025: cloud-based systems, AI, unified communications platforms, mobile-first solutions, 5G and more: https://lnkd.in/gDb2hvNW

In 2025, the preference for phone support for complex inquiries is not just a matter of nostalgia for older technologies, but rather a reflection of the value customers place on personalization, expertise, empathy, and speed. While AI and automation continue to improve and can handle many simple queries, they are still far from replacing the human touch that makes phone support irreplaceable for complex customer service needs. Businesses that recognize this will be better equipped to meet the demands of their customers in a world increasingly driven by technology. The future of customer service isn’t about choosing between automation or human interaction—it’s about finding the right balance to deliver a seamless, personalized, and efficient experience, no matter how complex the issue. https://lnkd.in/gN3zUTie

Integrating legacy paging with hosted VoIP can be a real PITA!??The biggest challenge is finding that elusive paging line! At Office Communications, we go the extra mile for our sales partners and customers. We know simply that we are going to lose on some projects but we will still grease the wheels to make it work without change orders and extra billing hours. On this one, we will run ethernet to the shop and provide a new horn rather than risk taking down existing phones just to to test the system. We're committed to your #OneTalk success and look forward to the next "easy" one!

?Necesitas ayuda? Do you have Spanish speaking customers who need help with One Talk and Business Internet? Meet Mike Martinez ?? Mike was with Verizon for 18 years and he's been on our team quarterbacking One Talk sales and projects for 2 and a half years. Feedback from a 17 line deal closed yesterday: "Mike, great partnership on this deal, appreciate the assistance in Spanish translating and educating this customer! We converted potential unhappy customers with great solutions. Same day deal closed!!!!" We are proud to offer free Automated Receptionist recordings for all of our One Talk projects, and yes, we have Spanish talent for that as well.

Are you trying to run your business while juggling all the business's incoming calls on your iPhone? We installed?Verizon?#OneTalk?phones at their Panorama City location yesterday and routed all?voice calls to an Auto Receptionist. This allows callers to connect with the appropriate department easily. Now, they don't have to carry the iPhone around the facility. Customers can quickly access the resources they need, and users can transfer callers to other users when necessary. Most importantly, they don't miss customer calls. The best part is that we accomplished this within a few hours with no porting hassle, thanks to Verizon's integrated mobility and landline services! If you are having trouble figuring out how to have SMS and Voice on the same business number, Verizon One Talk may be the solution, and Office Communications has the expertise to implement your vision.

Happy Q1 everybody! Let's sell some phones ??

Another day, another #OneTalk onsite installation! We offer free professional installations for Verizon customers to make the transition to the new system seamless and stress-free.

At Office Communications, we are here for our customers with personal, expert support because we know that responsive and responsible support is just as important as a great product.

You can't beat an upgrade! New One Talk T67 LTE Deskphones installed today in California ?? The T67 phones connect over the Verizon LTE network, freeing up the network and increasing reliability. Customer is happy with new features and the same custom One Talk system with great support!

Free One Talk on-site installations on 3+ phones for SMB Days ?? ?? no tricks! The same expert One Talk partner you trust to connect with your customers, manage the transition, and help them down the road.