Observe.AI

Big news! Observe.AI has been featured in Menlo Ventures' article on The State of Generative AI in the Enterprise 2024! ?? We're honored to be recognized for how we're driving innovation and transforming contact centers with generative AI. This acknowledgment fuels our mission to empower teams with cutting-edge technology for better customer experiences. Read the full article here ?? https://lnkd.in/grj-_bYD

Are you ready to take your patient interactions to the next level? Hear from Affordable Care’s Director of Patient Services, Emmanuel Noyola on how they leveraged Observe.AI's cutting-edge technology to: ?? Discover insights into patient preferences and trends, empowering practitioners to expand their patient base and thrive ?? Achieve 100% QA coverage in contact center interactions effortlessly ?? Leverage Moments in patient interactions that correlate with higher conversions, from effective paraphrasing to probing questions and appointment scheduling techniques Don't let your competition get all the inside scoop. This is a conversation you don't want to miss! https://lnkd.in/gA7GPmRr

Tomorrow is our monthly demo, Meet Observe.AI: Conversation Intelligence for Contact Centers! Join our our very own Enterprise Sales Engineer, Nick Highers to learn how you can: ?? Improve Sales Execution and Revenue Growth ?? Reduce Compliance Risk ?? Understand Your Business and Enhance CX ?? Boost and Accelerate Agent Performance Save your spot: https://lnkd.in/gDXBu_k9

Wrapping up day 2 of CCW Exchange in Phoenix! Connect with us to explore how Observe.AI can transform your contact center operations with cutting-edge AI solutions. Let’s reimagine customer experience together. ?? Rachel Bruchanski Noah Sharp David Los Sana Khan

Leading healthcare organizations are revolutionizing their contact centers with AI-powered conversation intelligence. Optimize patient experiences, boost efficiency, and ensure compliance—all while hitting key KPIs like reducing ACW and ATT. ?? ? See how AI is transforming healthcare with real results like 50% less ACW, 7% faster call handling, and $700K savings on manual QA costs. Don’t get left behind! ?? Download the guide now to unlock game-changing insights for your contact center! https://lnkd.in/gW8y76h8

Discover how Cox Automotive Inc. partnered with Observe.AI to streamline contact center operations, boosting efficiency and performance! Challenge: Rapid expansion led to varied QA processes across Cox Automotive Inc.'s contact centers, requiring the standardization of these processes to enhance efficiency and performance. Solution: Cox Automotive Inc. worked with Observe.AI to unify and streamline its contact centers' QA operations by implementing Auto QA. ???? ??? Read their success story here: https://lnkd.in/gnNZTRu4

We're halfway through an incredible experience at Reuters Customer Service & Experience East 2024 in Miami! ?? Stop by Booth #29 and catch up with our team. There’s more to come as we dive deeper into how AI is reshaping customer experience! Nick Highers Joe Mullaney Scott Starr Christopher Luongo Sana Khan

We're a week away from our monthly demo, Meet Observe.AI: Conversation Intelligence for Contact Centers! Join our our very own Enterprise Sales Engineer, Nick Highers to learn how you can: ?? Improve Sales Execution and Revenue Growth ?? Reduce Compliance Risk ?? Understand Your Business and Enhance CX ?? Boost and Accelerate Agent Performance Save your spot: https://lnkd.in/gDXBu_k9

Healthcare companies are sitting on a goldmine of untapped data, yet most only analyze 2% of their call interactions. ?? The result? Missed insights, lost revenue, and costly compliance risks. ?? Our latest blog dives into the hidden cost of ignoring customer conversations—and how conversation intelligence can unlock millions in savings. ???? Read more here: https://lnkd.in/gi4E2Ae2

Behind the scenes at Bridgepointe Technologies Summit 2024! ?? Our team had an incredible time connecting with industry leaders, sharing insights, and showcasing how Observe.AI is transforming contact center operations - rounding things out with a panel of ‘Imagine AI’ featuring our own VP of Product Marketing, Milind Pansare. Thanks to everyone who stopped by—let’s keep the innovation going! Jim Tennant Scott Eastman