Observe.AI

Big news from the Observe.AI team! We're excited to announce that 3 of our research papers have been accepted at the NAACL 2024 conference! ?? Our work focuses on pushing the boundaries of AI in the customer service industry, and we’re proud to contribute cutting-edge insights to the academic community. ?? Check out the blog to learn more about the innovative research we're presenting at #NAACL2024: https://lnkd.in/gez8qa84

On Thursday, September 26th at we will be partnering with Marketing Technology Solutions Review for an insightful webinar with Chief Product Officer, Vache Moroyan and Senior Solutions Expert, Alex Lustig! ?? Learn how we're transforming the future of contact centers with AI-driven insights and operational excellence. Discover key trends, real-world use cases, and actionable strategies to boost customer experience and efficiency. ?? Don't miss out! Save your spot now: https://lnkd.in/ejgvmShR

We're a week away from our monthly demo, Meet Observe.AI: Conversation Intelligence for Contact Centers! Join our our very own Senior Sales Engineer, Alex Lustig to learn how you can: ?? Improve Sales Execution and Revenue Growth ?? Reduce Compliance Risk ?? Understand Your Business and Enhance CX ?? Boost and Accelerate Agent Performance Save your spot: https://lnkd.in/gQ55NhHk

Observe.AI is proud to be a Networking Sponsor at this year's AVANT Special Forces Summit 2024! Our team is ready to connect with the incredible AVANT Communications ecosystem for two and a half days of impactful training and networking with Trusted Advisors. ?? Attending #SFS24? Meet us during the Vendor Networking session on Monday, Sept. 9th, and Tuesday, Sept. 10th in the Valley of the Sun Ballroom. We can't wait to see you there! Let's make this summit unforgettable! Jim Tennant Scott Eastman Alex Lustig

How DailyPay, Inc. Revolutionized Their Contact Center with Observe.AI ?? At DailyPay, Inc., enhancing customer experience is more than just a goal—it's a mission. By leveraging the power of Observe.AI, they’ve achieved next-level operational efficiency, improved compliance, and boosted agent performance. ???? Discover how DailyPay, Inc. transformed their contact center operations to meet growing customer demands, and learn key strategies you can implement today. ?? https://lnkd.in/gJazpUED

?? Excited to see a powerhouse lineup of keynote speakers at #MongoDBLocal, including our very own Co-founder and CTO, Jithendra Vepa! At Observe.AI, we know the value of innovation and leadership in tech, and this event promises to deliver insights that will shape the future of data-driven decision-making. Don't miss out on the chance to learn from the best! ??

?? Aligning Quality with CSAT: Data is key to ensuring your quality scores match your CSAT scores, validating your grading process with real user feedback. Confidently support your users so they can trust your guidance and focus on their day without second-guessing. ?? Check out the full conversation with Ryan M., from DailyPay, Inc. and Ramasubramaniam Ponniah from Observe.AI here: https://lnkd.in/gbbRsVBg

Boosting Revenue with AI: Affordable Care's Success Story ?? Discover how Affordable Care leveraged Observe.AI to drive an additional $8M in revenue! From transforming their contact center operations to optimizing agent performance, this success story highlights the power of AI in healthcare. Ready to unlock similar results? ?? Read the full story here: https://lnkd.in/g6njQEFE

Discover how DailyPay, Inc., with the help of Observe.AI, achieved an impressive 8% increase in QA scores and a 22% boost in CSAT scores! ?? Join Ryan M. from DailyPay, Inc. and Ramasubramaniam Ponniah from Observe.AI as they dive into the strategies that transformed DailyPay, Inc.’s operations, leading to enhanced efficiency and greater customer satisfaction. ?? Check out the full conversation here: https://lnkd.in/gbbRsVBg

Our journey has been incredible, and it’s all thanks to the amazing people behind the scenes. Hear from our team as they reflect on their experiences and the milestones that have shaped Observe.AI over the past 7 years. ?? ?? Watch the video to see what makes our team so special and how we’ve grown together! #ObserveAI7Years ?? : https://lnkd.in/g6FpiQru