Numa

Punchline from Car Dealership Guy newsletter today [link to full newsletter in comments]. "So – what’s next for dealership profitability?? Sure, profits are cooling off, but supply and demand are settling into a natural groove (if automakers and dealers stay disciplined). And trying to recreate 2019’s bloated inventories and high incentives won’t do the industry any favors. The smart play now for dealers??Embracing the balance by sticking to fundamentals like aggressive pricing, lean inventory management, and doubling down on customer retention (especially in service departments). The days of hitting easy home runs may be behind us, but steady singles and doubles will win the long game." Numa's commentary: One way to drive customer retention in service departments -- exceptional customer service. Consumer expectations around fast and personalized service have never been higher. 83% of inbound calls to dealership Service Departments are missed. Service Advisors and Service Managers need help to do their very hard jobs well. We can help. ?? ?? ?? #AInativedealership

GRAB YOUR TICKETS: FixedOpsRoundtable.com - Join us at the 4-day Tailgate Touchdown virtual event on November 18-21, 2024 featuring Derek Simonds, Executive Vice President Automotive at Numa along with the biggest names in automotive! ** 165 expert speakers, 40 panel discussions, and the latest technology, processes, and information you need to know ** TICKETS ARE COMPLIMENTARY - while they last! Please DM Ted Ings or Sarah Vantine for event information #automotive Merry Valmonte Tully Williams

No doubt about it. The industry is on the path to the AI-native dealership. Especially in fixed ops -- the service department is the profit center of the business. But at the same time, the way many service depts run is challenged. 45% of inbound calls missed. 50% of customer voicemails unreturned. 23 hours average to respond to customers. AI agents to answer calls, schedule appointments, give customers status updates, even trigger trade-ins, all while creating accountability for Service Managers -- that's what ultimately leads to happier customers and higher customer satisfaction scores, more Repair Orders and higher dollars per Repair Order, more productive Service Advisors and overall more profitable service departments. ?? ?? ??

Some of the biggest auto dealerships are leaning into AI for their service departments. #FixedOps. Penske Motor Group and Lithia & Driveway to start. Automotive News is always on point covering these topics that are critical to dealerships. Not just AI but what AI actually does for these dealership businesses. Happier customers and customer satisfaction scores. More Repair Orders. Higher dollars per Repair Order. More productive Service Advisor teams. And overall more profitable Service and Fixed Ops departments. Read more about how some of the biggest dealerships in the world are using Numa to lead them into the age of the AI-native dealership. ?? ?? ?? https://lnkd.in/eA_-F-q4

We are so excited for this WardsAuto! If you're an auto dealership Principal, GM, Fixed Ops or Service leader, you'll want to see this. Learn several ways to employ AI in your dealership immediately, without paying a vendor. ?? ?? ??

We're very proud to be featured in this Automotive News article: https://lnkd.in/g7kmVedw ?? ?? A teaser: "Marc Lauture, service manager at Nissan of Elk Grove in California, part of The ForAnyAuto Group, said the department began using Numa in July. 'With the age of AI arriving, we didn't want to be sleeping or behind the wheel,' he said. The biggest advantage of using Numa's software, Lauture said, is faster customer response time. If a customer gets the dealership's voicemail, Numa prompts them to opt in to receiving a text message, then sends a link the customer can use to interact with a chatbot. If a customer doesn't want a text, a service adviser gets a prompt to check the call. Numa reduces average customer response time from 23 hours to just 13 minutes and increases repair order dollars per service adviser by more than 35 percent. The software also sends follow-up texts asking for a service review. If it is positive, Numa prompts the customer to leave a Google review. In its first month of Numa use, ForAnyAuto Group received 94 Google reviews, Lauture said, compared with an average of 54 previously. It also stopped using an outside BDC provider, saving $6,800 a month, he added. The software is used in about 600?dealerships?now, Numa CEO Tasso Roumeliotis said, and the company is looking to double that in the next year." Congrats John Driebe for having such an amazing team!

??????????????: ?????? ???????? ???????????????? ?????? ?????????????????????? — ???? ???????????? ?? We're in the midst of a generational shift in artificial intelligence (AI). Until now, machines have never demonstrated human-like behaviors. However, new AI models are changing that—they can generate content, perform cognitive tasks, and execute complex workflows. This breakthrough promises an unprecedented wave of productivity and efficiency for automotive dealerships. Join Numa’s CEO and AI visionary, Tasso Roumeliotis, and WardsAuto Principal Analyst for Retail, Nancy Dunham, for a fireside chat on the transformative impact of AI agents on dealerships. Register now: https://lnkd.in/gYxnGA9p During this free webinar, you'll learn: ? ???????????????????????? ???? ????: What is AI and how it is different from automation ? ????????-?????????? ?????? ??????????: Implement and gain value from AI today in your dealership — without paying a vendor ? ?????????????? ??????????: The future of the AI-native dealership #Numa #CarDealerships #Dealerships #AI #GenerativeAI #GenAI #AInative #Autotech #GenAIForDealerships

??Attention Dealers: Understand the transformative power of AI agents for automotive dealerships ?????? We're undeniably in the era of Generative AI, and its impact is growing faster than the advent of the internet. Beyond generating something of value, whether a beautiful illustration or a customer service reply, Actionable Gen AI ‘agents’ or ‘co-pilots’ can learn and perform end-to-end tasks and processes. Join this interactive fireside chat with Nancy Dunham, Principal Analyst, Retail at WardsAuto and serial entrepreneur and the CEO and Co-Founder of Numa, Tasso Roumeliotis, as they discuss: ? The fundamentals of Gen AI and how it is different from automation ? Real-world use cases to implement AI today — without paying a vendor ? Future of AI at Dealerships Save your seat: https://lnkd.in/gYxnGA9p Can't attend the webinar? No worries! Register and we'll send you the recording afterward. #Numa #cardealerships #dealerships #ai #generativeai #genai #ainative #autotech #GenAIForDealerships

We had a fantastic time at the Digital Dealer Conference & Expo last week. Saw over 100 different booth visitors who represented over 600 individual dealerships. Thanks also for the shout-out James Hickey! https://lnkd.in/gHzugEYf Here's a pic of Mark Hollmer from Automotive News talking to our CEO Tasso Roumeliotis. We also had Derek Simonds give an enlightening session on how to get immediate value from generative AI in your dealership for free, no vendors required. We'll be sharing more actionable tips. GMs, Fixed Ops leaders, Service Directors and Managers, BDC leaders -- follow us for more.??

ICYMI... Derek Simonds ran a session last week at Digital Dealer Conference & Expo. He talked mainly about how auto dealerships can be using generative AI in their businesses today. Without paying any vendor. Here's a great example that helps a Service Advisor anticipate and plan for objections to get customer approval for a news set of tires: https://lnkd.in/gZRM6xA8 We'll share some more of these from Derek's preso. If you're a GM, Fixed Ops leader, run a team of Service Advisors or BDC, follow us to get more pointers like this. #AInativedealership ????