NovusNorth

Marie Chinnici-Everitt on importance of brand as reflection of strategy as well as how it ties into client experience. Listen to the full episode https://lnkd.in/emjCCuWM #customerexperience #Branding

I recently had the pleasure of discussing the significant role that brand plays in client experience with NovusNorth. A heartfelt thank you to Michelle Palomera for such an engaging conversation. In our discussion, we explored how a brand extends far beyond visuals—it’s the promise we make to our clients and the consistent experience they expect and trust from their service provider. Each interaction is an opportunity to reinforce our values and commitment to service excellence. I invite you to watch the full interview and hope it inspires you to think about how your brand influences every aspect of the client journey. #ClientExperience #CMO #BrandManagement

Tune into our first Expert Series of 2025 where Marie Chinnici-Everitt shares insights on making the connection between brand and client experience. #customerexperience #CMO #BrandManagement

Unstructured data represents a great opportunity for financial services firms to drive ROI through the application of AI. In this episode of the Expert Series, AuxoAI's Amaresh Tripathy shares his view on driving value with AI. https://lnkd.in/eAZfN3hy #AI #FinancialServices #Digital #CustomerExperience

Where should you invest in AI? What should your strategy be? How will it impact your customers and their experience? Amaresh Tripathy, co-founder of AuxoAI, encourages firms to just get started. https://lnkd.in/eAZfN3hy #AI #customerexperience #digital

"The point of digital enables us to start to look horizontally across all those products to conceive of a different, more client-centric rather than product-centric, value proposition." Jim Tessmer shares his perspective on this opportunity and more in this 2 part episode of the Expert Series. View part 2 of the conversation at: https://lnkd.in/eEDFGGAS Brown Brothers Harriman? NovusNorth #ProductStrategy #FinancialServices #BankingAndFinTech #DigitalProduct #InvestorServices #BackOfficeOperations

In a complex business environment with workflow among different user types, the experience hinges on connecting the various users effectively, so they know what's going on. AdvisorEngine?leverages technology and design to connect advisors, business operations and clients seamlessly. This and more in a conversation with Rich Cancro, Founder and CEO of AdvisorEngine. https://lnkd.in/eZrdFXZr #customerexperience #customerresearch #fintech #wealthtech #financialservices #product

There are hundreds, if not thousands of AI experiments and apps aimed at point problems. But how will AI scale within and across the enterprise? Amaresh Tripathy, Managing Partner of AuxoAI, shares his vision of persona-specific AI companions. Listen in on an insightful discussion with Amaresh in this episode of NovusNorth's Expert Series: https://lnkd.in/eAZfN3hy. #AI #scale #AIExperience #employeeexperience

For a services firm, representing your brand online is more than the look and feel. The capability and experience of your digital products must reflect how you position your services. Jim Tessmer shares how BBH addressed this and more in this 2 part episode of the Expert Series. View part 2 of the conversation at: https://lnkd.in/eEDFGGAS BBH Market Insights? NovusNorth? #ProductStrategy #FinancialServices #BankingAndFinTech #DigitalProduct #ProductManagement

Delightful experiences need to not only surface accessible data, meaningful insights, and make them actionable, but they also need to be fast. Learn more in this conversation with Rich Cancro, Founder and CEO of AdvisorEngine. https://lnkd.in/eZrdFXZr #customerexperience #customerresearch #fintech #wealthtech #financialservices #product #advisorexperience #RIA