Let the colors of Holi brighten your life with happiness, prosperity, and joy! ???? Wishing you a vibrant and colorful Holi from NovelVox!???
NovelVox
IT 服务与咨询
Roswell，Georgia 7,285 位关注者
Empowering contact centers with seamless integrations, driving productivity through automation and self-service.
关于我们
NovelVox is a global contact center service provider, committed to transforming agent-customer experiences for improved brand loyalty. Our unique contact center integrations empower agents with One NovelVox Platform to assist customers across voice, email, chat, social & instant messaging channels.
NovelVox industry-optimized solutions are designed to complement leading contact CC technologies including Genesys, Cisco, Avaya, Amazon Connect, etc.
With over 14 years of customer service optimization experience, 300+ successful deployments across 20+ countries, and industry-optimized solutions for Banking, Healthcare, Insurance, Credit Unions, Government, Telecom, Retail, and more – NovelVox is redefining agent experience for top brands, globally.
- 网站
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https://www.novelvox.com/
NovelVox的外部链接
- 所属行业
- IT 服务与咨询
- 规模
- 51-200 人
- 总部
- Roswell，Georgia
- 类型
- 私人持股
- 创立
- 2008
- 领域
- Computer Telephony Integration、Contact Center Management Tools、Productivity Monitoring System、Customer Service、Monitoring and Analytics、Digital wallboards、Call center solutions、Supervisors desktops、Finesse Gadget Designer、Unified Supervisor Desktop、Healthcare Agent Desktop、Agent Scripting for Contact Centers、Agent Desktop For Banks & Credit Unions、Cisco CTI Connectors、Supervisor Desktop re-imagined for Cisco Finesse、Unified Agent Desktops for Insurance Providers、Call Center Agent Desktop for Telecom Operators、Jack Henry Products Integration with Cisco Finesse UCCE/X、Bespoke Integration、Application Integration、Bespoke Wallboards and Supervisor Desktops、Contact Center Distributed Analytics、Unified Agent Desktop、Cisco Finesse 12.0 Agent Desktop、finesse 12和cisco contact center
地点
NovelVox员工
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Mathew R.
I help people connect with people!
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Sulochana Verma .
Director Delivery and Program Management | SaaS | Leading Cross-Functional Teams to Drive High-Impact Digital Transformations | Focused on Strategy…
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Atul Tiwari
Solution Architect | Hybrid Cloud | Micro-service | AWS Cloud Architect | Kafka | Design | Automation
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Shipra Kapoor
Professional, Ambitious & Creative person, Passionate for achieving for professional & personal goals.
动态
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Revolutionarize banking by incorporating Gen-AI! It enhances agents’ productivity, improves CX, and streamlines workflows. Generative-AI has many more benefits too, some of which are - Gives faster resolution and summarized transcripts. Promotes omnichannel support and seamless conversations. Offers smart tagging and smarter workflows. Sentiment analysis helps know customers better. Reduces wait time and agent burnout. Read the blog to know more! https://lnkd.in/gGRdyAg3
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Take your contact center’s security to the next level with multi-factor authentication. With multi-factor authentication, contact centers can protect their customers’ valuable, sensitive data and prevent fraud. It is the ultimate defense against cyber threats and a non-negotiable tool that is essential for safeguarding your contact center. Read the blow below to learn why multi-factor authentication in the contact center is non-negotiable. https://zurl.co/HGOfC
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The International Women’s Day 2025 theme is -?"For ALL Women and Girls: Rights. Equality. Empowerment."? “Females fly high, think higher, and achieve the highest! They know the downfall may be dangerous, but it never daunts them. Females are beacons of light that guide what’s right! They are step initiators, risk takers, and solution givers. They know how to win the toughest fight! Equality, empowerment, and fair rights for them should be prioritized.” NovelVox proudly supports this thoughtful theme and ensures that every woman associated with NV is treated equally. Let’s see what the key players of NovelVox have to share this Women's Day for all the ladies out there. Rashmi Dureja Sulochana Verma Reshu Rajput Kalpana Juneja Kanika Keshri Manali Babbar chetali singh
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Make the workflow simple for agents with Freshdesk CTI Connector. It unifies telephony and CRM, streamlining workflows and enhancing CX. Empower banking agents with quick call controls and say goodbye to inefficiencies! Read the blog to learn more! https://lnkd.in/g_YikVNJ
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The future of patient experience is here! From reactive care to proactive wellness, technology is reshaping healthcare into a more connected and personalized experience. Download our whitepaper to explore: -The tech driving change -The shift to patient-first care -The role of contact centers in healthcare Get the insights now!? https://lnkd.in/gyKZYRgk
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Why let your business suffer losses when you have a quick-fix solution? A smart CTI connector can improve the contact center's overall performance, irrespective of industry. Some exceptional functionalities to look for in a CTI connector include - Embedded call controls Screen pop Intelligent call routing Agent state control Automated after-call tasks All this and much more are possible with the NovelVox smart CTI connector. Read the blog to learn more.?https://lnkd.in/gwzb6_QR