https://lnkd.in/gEFXd_47 The best disaster recovery defense is a second location. Bring up additional cloud-based seats in minutes! Contact us to learn more about these topics and our no-cost membership! #COOP #disasterrecovery #beprepared #becomeamember #NACSMA #contactcenters #callcenters
North American Customer Service Management Association (NACSMA.org)
商务咨询服务
Supporting the Contact Center Community
关于我们
NACSMA brings together like-minded professionals focused on advancing the customer contact industry and creating career growth by establishing Contact Center Management as a recognized professional discipline. NACSMA members work to deliver best-in-class practices to our members. Our members collaborate to establish best practices within the contact center discipline and focus on the "customer experience" for both consumers (B2C) and business (B2B) customers.
- 网站
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http://northamericancustomerservicemanagementassociation.com/
North American Customer Service Management Association (NACSMA.org)的外部链接
- 所属行业
- 商务咨询服务
- 规模
- 超过 10,001 人
- 总部
- Scottsdale
- 类型
- 教育机构
- 创立
- 2005
- 领域
- contact centers、call centers、professional development、contact center industry、North America、contact center certification、Medallion Program、member events、contact center resources和Standards for Contact Centers/Call Centers
地点
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主要
获取路线
US，Scottsdale
动态
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https://lnkd.in/guc_b_xM Seasons are diverse and create many challenges for contact centers that serve seasonal products. Learn more about this and other resources available at the link above! #seasonalgrowth #scheduling #becomeamember #NACSMA #contactcenters #callcenters
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https://lnkd.in/gTwM9XRr Mobile devices are here to stay. Choose a ticketing system that makes it easy for IT to support Smartphones, tablets, laptops as well as desktops. Learn more on the NACSMA website at the link provided! #servicedesk #helpdesk #IT #becomeamember #NACSMA #contactcenters #callcenters
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https://lnkd.in/gzuPe3zb Integrate the time clock application with the cloud-based contact center platform to eliminate time shrinkage using API technology. Find out more about NACSMA and contact center industry standards at the link above! #payrollshrinkage #WFM #WFO #becomeamember #NACSMA #contactcenters #callcenters
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https://lnkd.in/gAJExnEV Begin your software upgrade with the cloud-based contact center software that integrates API technology with the CRM/ERM, Service Desk application, and workforce management software. Learn more about this and other contact center topics at the link above! #NACSMA #becomeamember #contactcenters #callcenters
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https://lnkd.in/g8WZWhDt Today’s contact center agent requires personal effectiveness skills and values that demonstrate agents can work with customers, co-workers, and management. Learn more about this topic and others on our website at the link above! #becomeamember #NACSMA #contactcenters #callcenters
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https://lnkd.in/gMFzmeFq The best agents learn to facilitate the customer experience by making the customer feel validated, respected, and heard while maintaining agent control. #successfulagents #resilient #havepatience #becomeamember #NACSMA #contactcenters #callcenters
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https://lnkd.in/gf5A4VAx Align all business units and choose one cloud-based contact center phone system capable of managing all types of call traffic: inbound, outbound, and blended #analysis. Find out more by clicking the link above! #IVR #BPO #becomeamember #contactcenters #callcenters #NACSMA
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https://lnkd.in/gdJSUhfQ Omnichannel strategies are now essential for continued success and brand differentiation. Find out more about NACSMA and contact center industry standards like this topic at the link above! #omnichannel #becomeamember #NACSMA #contactcenters #callcenters
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https://lnkd.in/g7xy3VaF Workforce Management is a critical function for contact centers. Find out more about WFM best practices at the link above! #WFM #scheduling #forecasting #becomeamember #NACSMA #contactcenters #callcenters
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