https://lnkd.in/gZmRQPg9 The first step in measuring the culture is to make sure agents not just know but understand the values of the contact center. #metrics #culture #becomeamember #NACSMA #contactcenters #callcenters
North American Customer Service Management Association (NACSMA.org)
商务咨询服务
Supporting the Contact Center Community
关于我们
NACSMA brings together like-minded professionals focused on advancing the customer contact industry and creating career growth by establishing Contact Center Management as a recognized professional discipline. NACSMA members work to deliver best-in-class practices to our members. Our members collaborate to establish best practices within the contact center discipline and focus on the "customer experience" for both consumers (B2C) and business (B2B) customers.
- 网站
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http://northamericancustomerservicemanagementassociation.com/
North American Customer Service Management Association (NACSMA.org)的外部链接
- 所属行业
- 商务咨询服务
- 规模
- 超过 10,001 人
- 总部
- Scottsdale
- 类型
- 教育机构
- 创立
- 2005
- 领域
- contact centers、call centers、professional development、contact center industry、North America、contact center certification、Medallion Program、member events、contact center resources和Standards for Contact Centers/Call Centers
地点
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主要
获取路线
US，Scottsdale
动态
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https://lnkd.in/grW34WUg One of the easiest ways for Call Center Managers to identify any skill deficiencies with their Team Leaders is to conduct a Skills Audit that covers all the team leading, functional and technical skills they need to be amazing leaders. Read more at the link above! #leadershipreviews #NACSMA #becomeamember #contactcenters #callcenters
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Review Staffing Process https://lnkd.in/gDvG75_q Are you creating a culture of continuous improvement from good to better to best-in-class? Find out by reading the tips at the above link! #continuousimprovement #staffing #becomeamember #NACSMA #contactcenters #callcenters
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https://lnkd.in/gEFXd_47 The best disaster recovery defense is a second location. Bring up additional cloud-based seats in minutes! Contact us to learn more about these topics and our no-cost membership! #COOP #disasterrecovery #beprepared #becomeamember #NACSMA #contactcenters #callcenters
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https://lnkd.in/gh6ZRxnV No one cares how much you know until they know how much you care. Read about this topic and others from contact center professionals like you at the link above! #coachingculture #becomeamember #NACSMA #contactcenters #callcenters
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https://lnkd.in/gErZqrha Companies that only promote from within and never hire from the outside suffer stagnation. Learn more about this topic through the link above! #leadership #culture #becomeamember #NACSMA #contactcenters #callcenters
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https://lnkd.in/gTwM9XRr Mobile devices are here to stay. Choose a ticketing system that makes it easy for IT to support Smartphones, tablets, laptops as well as desktops. Learn more on the NACSMA website at the link provided! #servicedesk #helpdesk #IT #becomeamember #NACSMA #contactcenters #callcenters
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https://lnkd.in/guc_b_xM Seasons are diverse and create many challenges for contact centers that are servicing seasonal products. Learn more about this and other resources available at the link above! #seasonalgrowth #scheduling #becomeamember #NACSMA #contactcenters #callcenters
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https://lnkd.in/gQyta26a Creating amazing Team Leaders takes a lot of work and it’s certainly not always easy, but the surprising thing is that it isn’t the hardest thing in the world either… Learn about this and other contact center topics through NACSMA at the link above! #teamdevelopment #becomeamember #NACSMA #contactcenters #callcenters
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