NMI

This month’s team member shout-out is Senior Account Manager Laura Durston. Tell us about yourself: ? Hi, I’m Laura. I was born and still live in Bristol with my family. I have been married to my husband Tom for 12 years. We have two sons, Leo, 11 and Rex, 8. We enjoy spending our weekends being active and outdoors and love a family camping trip! What do you do at NMI? ? I am one of the Senior Account Managers at NMI. I sit within the sales organization and work with a fantastic channel account management team. My role is to support and grow key customers, predominantly within Mobility-as-a-Service (MAS) transit but also in the parking and vending sectors. What do you enjoy about working at NMI? ? Having worked at NMI for 19 years, I have gained experience in office management, customer support and financial support, which allowed me to find my niche in account management. Being a people person, I enjoy building and strengthening relationships with customers and colleagues as well as working and collaborating on new projects. What hobbies or activities do you enjoy doing in your free time? ? I enjoy being in the gym, usually before sunrise. Having two boys, I have a newfound love for rugby and cricket and enjoy watching them play on the weekends. Being outside, preferably by the sea, makes me happy. Tell us a little-known fact about yourself: ? I have a second-degree black belt in Taekwondo. What are you looking forward to most this year? ? Having some new Level 3 certifications completed this year makes me very happy. This will give our customers even more choice when it comes to their acquiring options. We pride ourselves on offering choice and flexibility and every new certification adds a string to our bow. #employeeappreciation #teamgoals #goalsortries

??? Black Friday sales shopping? Remember, it's Small Business Saturday tomorrow, 30th November! ??? Did you know Small Business Saturday is celebrating its 15th year? This season, NMI is proud to team up with American Express whose #ShopSmall initiative has helped generate over $200 billion in sales for small merchants. We know that our partners are working tirelessly to ensure every transaction is smooth and successful, giving their small merchants the tools to thrive during this busy period. As Peter Galvin shared in his recent blog (https://bit.ly/3Bbs0MD): "As a payment provider, your role is to ensure merchants have the integrations they need to seamlessly merge in-store sales with other channels. Tools like text-to-pay links, QR codes, accounting integrations and one-click checkouts can offer a significant boost for merchants selling across more channels." Happy shopping! And, if you find a neighborhood gem... let us know in the comments below! ?? #ShopSmall #SmallBusinessSaturday #HolidayShopping

"When we give cheerfully and accept gratefully, everyone is blessed." — Maya Angelou. Happy Thanksgiving to all of our employees, partners and customers.

The narrative that businesses should either be fully in-office or fully remote is wrong. There is no one-size-fits-all solution to working. That said, although we’ve adopted a remote-first approach to working at NMI, I believe that bringing people together in person is crucial; it fosters intentional moments of togetherness that spark creativity, collaboration, and a shared purpose. Our executive team recently gathered in Southwestern Colorado for an off-the-grid-style glamping experience. For nearly three days, we had no laptops or phones in our strategy sessions, just paper, pens, and Post-it notes. The result? Our time together facilitated a powerful sense of unity — a shared consciousness across the executive team. The purpose of the offsite was to do long-range planning for 2025 and beyond, but the true measure of success, in my opinion, was the fact that when we all went back to our respective cities and started attending Zoom calls again, you could practically feel that renewed spark of energy. At NMI, we win and lose as a team. Coming together in a remote place was powerful — even more than seeing each other every day in the office. We will continue to spark community and collaboration by getting teams together from all over the company. What is your company doing to bring people together? Let me know in the comments below! #Fintech #CEO #Innovation

?? Webinar Alert?? Join us next week for our final webinar of the year, all about our Merchant Relationship Management (MRM) tools! This is one you won’t want to miss! Led by NMI's Jen MacDonald and Jaron Ruckman, our session is dedicated to exploring how our MRM tools like Merchant Central and ScanX integrate seamlessly with the NMI Gateway to streamline onboarding, compliance, and more. ?? Thursday, December 5 ? 10 AM CST / 11 AM EST Don’t miss this opportunity to see how NMI’s solutions can support smoother operations and drive growth for your business. Register here: https://bit.ly/3Ot2vJK #Webinar #Payments #Merchants #Onboarding

Small Business Saturday is just around the corner! We’re gearing up to celebrate and support small businesses on November 30th. With 87% of our recent survey respondents stating that items from small, local businesses are more thoughtful than those from major retailers, Peter Galvin highlights four key ways to help your small business merchants succeed this weekend: ? Ensuring merchants have the right payment solutions to meet modern consumer demands ? Enabling omnichannel selling to give customers more choice and flexibility ? Helping merchants promote their deals to attract local shoppers ? Leveraging American Express’s Shop Small initiative to maximize exposure and opportunities ?? Read our full blog to learn more and let’s make this Saturday a success! https://bit.ly/4g2OZsc #ShopSmall #SmallBusinessSaturday #PaymentSolutions

At NMI, coming together is a big part of our culture, especially as a remote-first team. These moments are all about sparking innovation, strategizing, collaborating on future goals and most importantly, having fun! Last week, our Merchant Relationship Management (MRM) team hosted their end-of-year summit, bringing together Product, Product Engineering, Program Management and Product Marketing. The summit's goal was to solidify the product roadmap for 2025 and to strengthen the team's bond. Good news.. they nailed both! We’re excited about what’s ahead in 2025 and can’t wait to share updates on our MRM solution next year. As for the team-building fun? That’s something we can share right now! Here’s to the next one! ** Our team didn't actually end up in prison - it was in the Escape Room! (Honest!) #2025planning #teambuilding #payments

??? The London EV Show kicks off tomorrow, November 26th, at ExCeL! We can’t wait to see you there! Visit us at Stand EP78 to explore how our industry-leading EV mobile payment solutions are driving innovation in the EV charging sector as it continues to grow. Did you know? In 2024, the UK saw a remarkable 32% increase in charge points, with 71,459 EV charging points now available across 36,060 locations.* Our team will be at the show, ready to share insights and discuss how NMI can help you streamline and manage EV charging payments as your business scales. Join us on Stand EP78! *Research by ZapMap #LondonEVShow #EVCharging #FutureOfPayments

At NMI, we love to shop small! ??? When the call went out to NMIers to name their favorite small businesses, messages came flooding in!! What excites us most are the stories behind their picks, what makes them unique and mostly what our NMIers love about them. Over the next two Saturdays, we'll be sharing some of our choices and telling you a little about the businesses selected. This post is sure to make you hungry as it's all about food and drink. ?? Our top five picks from the product, marketing, and engineering teams: ATX Homemade Jerky in Austin, TX, is a must for me. It is so popular with all my family when I bring it back to Illinois for the holidays. It's a perfect take-home gift for every one of them. https://atxjerky.com/ Run by Eddy and his wife, Del Oliva in Burlingame, CA, is one of my favorite local shops. They sell fresh olive oil, balsamic vinegar, wine and specialty food and kitchen products from Italy. They have an olive oil and balsamic gift bag, which is a great gift for the holidays or as a hostess gift for a family or friends’ dinner. My favorite item is their Sicilian Lemon Vinegar that goes great in a salad or your favorite cocktail! https://www.deloliva.com/ Casa Guipzot, in San Antonio, TX, is a beautiful Latino-owned business specializing in Mexican wines. Seriously, their wines are SO tasty. They are my go-to, especially if I am heading to dinner with friends. They know me and always choose the best wines. https://lnkd.in/eRvjnAiv Bear & Boards Charcuterie in New Bern, NC, is incredible if you’re looking for a memorable, locally made gift or just want to make your next gathering extra special. Mike's boards are a real work of art, thoughtfully designed and made with quality foods to bring a unique touch to any gathering; it's a real personalized, handcrafted experience. https://lnkd.in/eDKJfu8Y XUL is one of my favorite places in Knoxville, TN! It's locally owned, has amazing beer on tap, a fun lineup of events, a rotating roster of local food trucks, and an incredible atmosphere. Plus, they’ve got online merch for sale and to-go drinks. https://xulbeer.com/ This season, NMI is proud to team up with American Express’ #ShopSmall initiative. We encourage you to consider shopping small over the holidays—over half of all respondents to our survey cited a sense of belonging or community. We'd love to hear about your favourites. Drop us a line below in the comments and be sure to add a social handle or URL—let's support small businesses this holiday season. #shopsmall #smallbusinesssaturday #localfoodanddrink

We've had a fantastic few days at the T2 Connect Customer Conference! The atmosphere was electric with 400 attendees, insightful presentations and engaging discussions about the future of parking technology ecosystems.. and even a marching band! Oli Carey's presentation on De-mystifying Card Payments was very well received, and we appreciate the great feedback. It was great to meet so many people, who stopped by our stand for a more detailed conversation about our payment solutions for parking. We're already looking forward to next year! Many thanks to the team at T2 Connect for such a great event. #customerconference #payments #networking