NimbleBrain

Today we'll discuss how AI is used to eliminate customer experience chaos. We've all experienced poor engagements with a brand ... chatbots that forget, agents with no context, repeating yourself again and again. Customers today expect effortless experiences, whether they’re interacting with a chatbot, browsing a website, or speaking to a live agent. But too often, their journey feels fragmented and they are forced to restart conversations, repeat information or navigate clunky transitions between digital and human interactions. A truly unified customer journey ensures that no matter where an interaction begins, the context follows making every step feel natural, connected and painless. To deliver frustration free experiences businesses must connect digital and human interactions with AI-powered context awareness so that customers do not have to repeat themselves and navigate disjointed interactions. AI excels at handling simple inquiries, while human agents provide empathy and complex problem-solving. This article examines how businesses can strike the right balance between automation and human interaction, optimize transitions between digital and human touchpoints, and create a truly connected customer experience.?Read on ... #MUFC25 #RevOps #CustomerExperience #AIAgents

Loyalty programs today thrive on personalization driven by real-time data and #AI insights, crafting tailored rewards to enhance customer connections. AI plays a pivotal role in transforming these programs, predicting needs, automating engagement, and offering highly relevant offers. The key to engaging customers lies in seamless omnichannel experiences. Loyalty programs need to provide effortless reward tracking, easy redemption options, and intuitive interactions to keep customers connected. The landscape of customer loyalty programs has evolved into a lucrative industry, serving as a vital revenue driver for brands. Projections indicate there will be substantial growth in loyalty program investments in 2025 and beyond. These programs have transcended mere perks to become strategic investments that bolster customer retention and profitability. Brands now rely on AI to move beyond traditional demographics, swiftly analyzing data to meet each customer's unique needs. By delivering personalized value alongside rewards, brands can foster deeper loyalty and sustainable revenue growth. This article provides strategies and tactics for businesses to easily bring in AI to deliver successful loyalty experiences. Read on ... #MUFC25 #franchise

Proud to announce that NimbleBrain is sponsoring #MUFC25! ?? We're excited to connect with multi-unit franchise leaders and showcase how our conversational AI platform helps businesses improve KPIs in minutes, not months. Attending MUFC25? Let's connect and discuss how simple conversations can replace technical complexity for your franchise operations. #MUFC #franchiseinnovation #conversationalai #multiunitfranchisingconference #franchising #lasvegas Franchise Update Media

Proud to have our CEO, Mathew Goldsborough, featured on Special Episode 10 of "The CX Files" podcast! Mathew Goldsborough joined Arthur Wu (Dataland) and Ilai Szpiezak (Dolphin AI) for an in-depth discussion on how AI agents are transforming customer experience. The panel explored the complementary roles of AI and human agents, orchestration strategies, and the build vs. buy considerations that organizations face in today's rapidly evolving landscape.

?? Demo Day Triumph: NimbleBrain's Next Chapter Unfolds! Hey LinkedIn fam! ?? Exciting news: NimbleBrain just rocked Demo Day and graduated from Blue Startups! We're officially #alumni now – how cool is that? ?? Real talk: these past few months have been an incredible journey, and closing it out with Demo Day in San Fransisco was nothing short of epic. ?? Now that we've got that shiny Blue Startups alumni badge, I've got to give some heartfelt shoutouts: ?? To the Blue Startups crew - Chenoa Farnsworth David Holt Chris Lam Nora Oravecz Cristina Moon - you folks are incredible. Your support, guidance, and belief in our vision mean the world to us! ?? To my fellow #sweet16 founders - Randy Marsden, Arianna Rose, Vincent Brathwaite, Jacqueline Hall, Jason Sharp, Stanislav Gerasimov, Madhu Vohra, Sirisha Kaipa, Mario Soave, Melis Dural, Paul Karaffa, Dr. Stevens Bonhomme, D.B.A, M.A Vincent Brathwaite - what a ride! I'm honored to have shared this journey with all of you. ?? To all the mentors - Tianna Johnson, Wes Richards, Ike DeLorenzo, Blaine Kahoonei, Jeff Kraatz, Josh Sullivan, Romesh Jayawickrama, and many more - your wisdom has shaped NimbleBrain in ways we never imagined. Mahalo! ?? And to the entire #Hawaii tech scene - especially Michael B. who crushed it during Honolulu Tech Week - thanks for welcoming us with open arms and showing us the true meaning of #aloha! So, what's next for NimbleBrain? Let's just say we've got some exciting plans brewing. Stay tuned, because this is just the beginning! ?? Drop a ?? in the comments if you're curious about NimbleBrain's next move! #bluestartups #bluestartupsalumni #startuplife #hawaiitech

Big news: ThreadScribe is now NimbleBrain! ?? This rebrand reflects where we are today and where we’re headed. The new name captures everything we believe in - agility, innovation, and smart solutions that help our clients grow and adapt in an ever-changing world. While our name and logo are getting a makeover (and we love how they’re turning out!), what matters most stays the same: our people, our passion, and our commitment to delivering real value to the businesses we work with. We’re excited for what’s next as #NimbleBrain, and we’re so grateful to everyone who’s been a part of this journey! #ai #rebrand #growth

Blue Startups Cohort 16! ?? Henk Rogers Feedcoyote EKOS.AI dabbL BoxLadder CleverFi /'gīdens/ Umi Maiven Energy ThreadScribe.ai NutmegLabs, Inc Hawaii Technology Development Corporation

Can't say enough good things about working with Kadi Lee, Hannah Kossow, and Chanae Evans! Insightful questions and an obvious passion to build an amazing user experience for our users. Great things ahead. Excited to share what we're working on. Stay tuned! #userexperience #customerexperience #productinnovation #ai Blue Startups Pi?ikū Co.

Big thanks for the ThreadScribe.ai feature in the latest ThriveHI newsletter! Excited to be a part of the #tech ecosystem in Hawai'i. ThreadScribe is on a mission to build human centric AI-powered assistants that can help turn your CX agents into superagents! ?? If you're a CX lead and looking to supercharge your team, we've love to chat! Blue Startups #customerservice #customerexperience #chatbots

??Exciting news!! ?? I'm thrilled to share that ThreadScribe.ai was accepted into Blue Startups as part of Cohort 16! Our mission is to build the worlds most accurate AI copilot for CX teams, and we're excited to achieve this in partnership with the amazing team at Blue Startups. If you want to learn to learn more check us out at https://lnkd.in/gYvhbwur. #bluestartups #hawaii #StartupParadise #TechInHawaii #GrowHawaii #customersupport #customerexperience #entrepreneur #ai #chatgpt