NICE

Struggling with customer service? AI can be the game-changer you need! ?? Join us for the Harvard Business Review Analytic Services and NICE on-demand webinar and explore how AI can transform your customer service experience. Gain insights from top experts and find out how to overcome common barriers to adoption. Ready to elevate your CX? Watch now: https://bit.ly/4eCENWt #CustomerExperience #ArtificialIntelligence

Top global brands choose NICE for a reason: we’re at the forefront of CX innovation and excellence. Hyundai Capital America improved their CX with NICE’s cutting-edge solutions—learn what we can do for your business! https://bit.ly/3U8jlkq #CustomerExperience #ArtificialIntelligence

It’s important to eliminate barriers by meeting constituents at their preferred channels, and enhancing accessibility with tools like intelligent self-service. Chris Zerega, Regional Vice President, Sales at NICE spoke to Thomas Brannen, Lead Analyst at OnConvergence, LLC, about building self-service processes and applying them across agencies to give customers consistent, reliable solutions. Watch “CX in the Public Sector” to find out more: https://bit.ly/3XQ0YBP #CustomerExperience #GovernmentCX #PublicSector

Are you ready to discuss proactive outbound???? Join NICE’s Boris Grinshpun and Brian Mistretta for a live fireside chat, "From Reactive to Proactive: Outbound Strategies for Maximum Impact" on?October 16 at 12pm ET. You don't want to miss this LinkedIn Live session! Save the date:?https://lnkd.in/exTRJJAE #CustomerExperience #Outbound

HAPPENING THIS WEEK! ?? Are your agents tired of hearing customers repeat the same information across multiple calls or chat sessions? Because customers sure are. This ongoing frustration—where customers feel like they’re starting from scratch with every interaction—has created a major pain point in customer experience. But AI has the power to break this loop. On October 17, Elizabeth Tobey, Head of Marketing, Digital and AI at NICE, and guest speaker Christina McAllister, Senior Analyst at Forrester, will dive into how to improve digital-first customer service using AI. Register now: https://bit.ly/4f3fNYN #CustomerExperience #ArtificialIntelligence

Our customers are on the field for tonight's game at MetLife Stadium! We excel in CX innovation—and provide the best experiences for our customers, all while keeping them up-to-date on the latest insights and trends in the industry. Stay tuned for more photos from our #CXTouchdown event! ?? Thomas Gallo, PMP | #MakeExperiencesFlow #CustomerExperience

Boost productivity and customer experience with a well-equipped back office. Find out how top-performing companies integrate front and back office activities in Aberdeen Strategy & Research's survey report: https://bit.ly/4e9nzA9 #WorkforceManagement #BackOffice

Elevate your customer service game! Are you struggling with long wait times and inconsistent service? AI-powered customer service tools can help. From reducing repetitive tasks to providing data-driven insights, AI is the key to a seamless and efficient customer experience. Discover the benefits and stay ahead of the competition. Read more in the new Harvard Business Review Analytic Services report: https://bit.ly/3Xw5OnD #CustomerExperience #ArtificialIntelligence

Our latest eBook explores success stories from top-tier brands such as Sony, Carnival UK, and Hyundai Capital and how these brands leverage AI to exceed customer expectations and achieve unmatched results, including: ? Amplifying self-service ? Augmenting agent performance ? Unlocking organization-wide improvements ? Reducing customer effort ? Proactively solving high-risk customer complaints Get your copy: https://bit.ly/3B9gelN #CXAIRealized #CustomerExperience #ArtificialIntelligence

United Way of Connecticut is an award-winning contact center machine, operating the state’s 211 and 988 contact centers as well as the contact Care4Kids program, connecting callers to affordable childcare options. United Way of Connecticut’s agents focus more on “efficacy instead of “efficiency” in terms of KPIs, serving more clients in meaningful ways. Learn more about the millions of lives positively impacted as United Ways of Connecticut goes #AboveAndBeyond: https://bit.ly/483SrQw #CSWeek2024 #CustomerServiceWeek #CustomerExperience