NICE

Empowering agents with strong soft skills is the foundation of exceptional customer experiences. At NICE, we believe that empathy, communication, and adaptability are just as important as technical expertise. By focusing on these essential skills, businesses can elevate customer satisfaction, build trust, and foster lasting relationships. Discover how prioritizing soft skills can boost your CX strategy: https://bit.ly/3B9vvDg #CustomerExperience #SoftSkills #EmpowerAgents #CXInnovation

NICE today announced that AUSIEX has implemented the NICE CXone cloud-native contact center platform to enhance its operational capabilities and customer engagement strategies. AUSIEX is one of Australia's leading providers of wholesale trading solutions for financial institutions, intermediaries, advisers, and industry participants. AUSIEX uses its scale, expertise, and heritage to deliver value for hundreds of thousands of clients by seamlessly connecting them to markets. Read the press release: https://bit.ly/3CSxHj0 #CustomerExperience

By analyzing billions of interactions, NICE unveils that customer happiness directly correlates with stock price, and that agent behaviors drive positive customer sentiment. Ready to define the next phase of your CX strategy? Dive into The State of CX to learn more: https://bit.ly/3YNSGe8 #CustomerExperience #ArtificialIntelligence

The more complex the contact center environment becomes, the harder it is for supervisors to keep up, let alone find time to build the kind of relationships that can motivate agents. As many as 78% of supervisors agree that increased work stress is negatively impacting the customer experience their contact center can deliver. However, if given the right tools, supervisors can have a tremendous positive impact on the organization as a whole. Find out how on our blog ?? https://bit.ly/3TgnPFq #WinWithEnlighten #CustomerExperience #ArtificialIntelligence

NICE was the only vendor named a Customers’ Choice in the 2024 Gartner Peer Insights Voice of the Customer for Contact Center as a Service (CCaaS). This is the second time NICE has been recognized as a Customers’ Choice! ?? Read the press release: https://bit.ly/4hYOh0W #CustomerExperience #GartnerCustomersChoice

Missed our 2025 CX Strategy Week Webinar Series? It's now available on-demand! Win CX in 2025 with powerful data, key tech trends, and investment strategies. Don’t miss out on this insightful expert advice from Aberdeen Strategy & Research, Omdia, and Forrester! Watch today: https://bit.ly/3YHNQjU #CustomerExperience

It's a new era of AI-powered customer experiences. Is your business ready? Learn how to differentiate your customer service and explore CXone Mpower's AI-driven platform in our latest eBook. It's time to take your CX from ordinary to exceptional. Get your copy ?? https://bit.ly/3V4DdWb #CXoneMpower #CustomerExperience #ArtificialIntelligence

Maximize ROI and boost performance with Proactive Outbound. Watch this on-demand fireside chat with NICE’s Boris Grinshpun and Brian Mistretta as they dive into why Proactive Outbound is critical to your CX strategy and overall business success. Ready to learn more? https://lnkd.in/ewRphZhM #Outbound #CustomerExperience https://lnkd.in/ewmxXKxD

To keep pace with the city’s rapid, sustained growth, the City of Fort Worth is always looking for ways to improve operations. Sharon Gamble, MBA, Customer Service Administrator at the City of Fort Worth, explains how NICE transformed this government entity, and how purpose-built AI will continue to support its contact centers as their unique needs grow. https://bit.ly/4gpcBIt #NICECustomerStories #CustomerExperience #ArtificialIntelligence

Before using NICE CXone Mpower, Nine's contact center was located in the Philippines and a BPO serviced its interactions. When the contact center operations were moved back to Australia, Nine selected NICE as its vendor of choice. During the COVID-19 pandemic, they implemented a plan focused on four key areas: creating a mission, focusing on its employees, changing leadership actions and behaviors, and using technology as an enabler. It used CXone Mpower to assist in accomplishing many of these objectives. Learn more: https://bit.ly/4fULSm2 #CustomerExperience #CXone