NICE

Before using NICE CXone Mpower, Nine's contact center was located in the Philippines and a BPO serviced its interactions. When the contact center operations were moved back to Australia, Nine selected NICE as its vendor of choice. During the COVID-19 pandemic, they implemented a plan focused on four key areas: creating a mission, focusing on its employees, changing leadership actions and behaviors, and using technology as an enabler. It used CXone Mpower to assist in accomplishing many of these objectives. Learn more: https://bit.ly/4fULSm2 #CustomerExperience #CXone

We're defining the future of customer experience. NICE is now a 10X Gartner? Magic Quadrant? CCaaS Leader. We were also positioned furthest on Completeness of Vision. Read the latest #IgniteCXInsights to learn how to automate your customer service with a leader.

Forrester's groundbreaking new report shows customer experience (CX) is plummeting for the third straight year! That's why 40% of leaders are ramping up CX investments. Forrester’s “Budget Planning Guide 2025: Customer Experience” suggests supercharging cross-functional alignment and fearlessly investing in cutting-edge tech. Find out how to plan your budget to achieve all of your goals. https://bit.ly/3YRKaw9 #CustomerExperience #BudgetPlanning

NICE crunched the numbers, and the results are in: customer sentiment directly correlates with brand value. See more insights from the largest CX dataset. Download The State of CX report: https://bit.ly/3YNSGe8 #CustomerExperience #ArtificialIntelligence

Is your contact center hit by competing pressures? Customer expectations continue to rise while management wants operation costs to fall. But hope is in sight—AI-driven gamification is the key to thriving. Join Omer Minkara, Vice President & Principal Analyst at Aberdeen Strategy & Research, and Liran Meir Frenkel, Senior Product Marketing Manager at NICE, as they explore the power of gamification in engaging agents and boosting CX. Register for our webinar to learn more: https://bit.ly/3OfwqFj #CustomerExperience #ArtificialIntelligence #Gamification

In times of uncertainty, ensuring quality customer experiences is more important than ever. At NICE, we understand that consistency and trust are the foundation of strong customer relationships. From equipping agents with real-time tools to leveraging advanced analytics, we’re helping businesses maintain exceptional service standards—even in challenging times. Discover how businesses can navigate uncertainty while prioritizing quality: https://bit.ly/3CvZ56w #CustomerExperience #QualityAssurance #ContactCenterInnovation

?? NICE CLUB ONE sees 150% membership surge in 2024, setting the standard for CX loyalty programs. The first-of-its-kind customer loyalty program redefines CX leadership and innovation through unique community engagement and career growth opportunities. Find out why NICE CLUB ONE is experiencing record growth! ?? https://bit.ly/3B0LB1Y #CX #CustomerExperience #NICEClubONE

NEW DATE! ?? Check out NICE's 2025 CX Strategy Week Webinar Series with Omdia! Staying ahead of customer expectations demands a shift in perspective where only the most innovative will excel. In this webinar, Mila D'Antonio, Principal Analyst at Omdia, and Michele Carlson, Director of Product Marketing at NICE, will explore the latest CX industry trends. Join us tomorrow: https://bit.ly/3YHNQjU #CustomerExperience

Navigating multiple applications, accessing different databases, and information overload result in inconsistent customer experiences and an increased cognitive load for agents. How can we consolidate the agent experience into a single pane of glass? Join Joshua Gibson, Principal Sales Engineer at NICE, on November 25 for the first session of our Ask a CXpert LinkedIn Live series!?Register below??? #CustomerExperience

From reductions in AHT and customer effort, to increases in employee efficiency and containment, strategic implementations of AI and analytics are having a monumental impact on business metrics. Watch our latest NICE Talk on demand! Join Robin Gareiss, CEO & Principal Analyst at Metrigy, as we explore 7 key AI practices brands can follow to achieve CX success. Find it here: https://bit.ly/4dLv13L #CustomerExperience #ArtificialIntelligence