Nextiva

?????? Hot off the press ?????? Nextiva released a new book! As seen in Times Square, “Mastering the Customer Experience” is out today and available on Amazon. Written by CX veteran Edwin Margulies with a forward by Tomas Gorny.? Read more about the book and the 8-step discovery process that will help any company up level their customer experience: https://lnkd.in/gQWtNHxF #books #businessbook #customerexperience #CX #UCXM Special thanks to Nasdaq.

Day 1 Recap: Enterprise Connect AI ?? Edwin Margulies’s session on "Mastering Customer Experience" was a game-changer! He explored how AI is revolutionizing customer interactions—leveraging real-time data to create seamless, cross-platform experiences. The future of customer engagement is here, and AI is leading the way! Excited for what’s next! ?? Come see us at booth #33!

?? Exciting News from Nextiva! ?? We’re thrilled to announce that Nextiva is a proud sponsor of the CCW Europe Summit 2024 in Amsterdam! ??? Join us from October 7th to 9th at the Passenger Terminal & M?venpick Hotel to explore the future of customer communication. ?? ?? Booth #31 – Come visit us for insights into how Nextiva is revolutionizing customer experience with cutting-edge technology! Don’t miss out on this incredible opportunity to connect with industry leaders and gain valuable knowledge from experts. ?? Let's make it a summit to remember! We can’t wait to see you there! ??

?? Exciting News! Join Us for Edwin Margulies Book Signing at Enterprise Connect AI! We’re thrilled to announce that Edwin will be signing copies of his latest book, Mastering the Customer Experience, at ECAI! ?? Date: Wednesday, October 2 ?? Time: 8 AM – 9 AM ?? Location: Santa Clara Convention Center, Networking Hall near Nextiva Booth (#33) Don’t miss this chance to meet Edwin and gain insights from his journey in revolutionizing customer experiences! ?? Can't make it to the event? Download the first chapter of Mastering the Customer Experience and sign up for a free copy here! https://lnkd.in/gQWtNHxF

?? Unlock the secrets to a successful CX Strategy! In part 2 of the “Boost Your CX Experience Strategy” series, we dive deep into advanced tactics to boost engagement, sales, and customer loyalty. Discover how to leverage AI chatbots, mobile apps, and personalized rewards to create unforgettable experiences. Watch Now: https://hubs.ly/Q02P0-hS0

Nextiva’s XDR #DREAMTEAM repping their jerseys for a strong close to the week! Let’s GO!!! Payton Caldarella Alexandra Lueck Jacob Holly Sean Callahan-Dinish Jodi Beatrix Corrales Christian Coughlin Kareem Swailem-Gamez Colin Flitcroft Joshua Oliver Jacob McLeod Jacob Tuttle Reece Gibb David Parker Kyal Erikson Dylan Vance Gregory Robles Danielle Wilson Brian Reagan JP Collins

Don’t live in fear that the contact center technology you’re about to invest in is already irrelevant. Great advice from Edwin Margulies, Chief Evangelist at Nextiva. He believes an all-in-one platform is the way of the future. Here are the top benefits: ??Mitigate risk of technical debt ??Get to market quicker and for less money ??Stay ahead of the technological trends with a nimble platform Want more expert insights? Tune into the podcast! Link in comments.

BRB won't cut it when your customers text your business. Consumers expect to be able to contact a business, and get a reply, via their preferred channel, including SMS. Reliable business texting capabilities isn't a nice-to-have today—it's essential. It's quick and easy to send and receive text messages from your business number with the Nextiva app. #nextiva #ucxm

In case you missed it, Tommy Pintos and McLaren Barcelona brought home another victory at the legendary Temple of Speed, Monza, Italy! ?????? Stay tuned—because when this team is on the track, speed is just the beginning! Check out some cool shots from the race. ??

? Cedar Financial Supercharged Its Contact Center with Nextiva! ? Partnering with Nextiva, Cedar Financial took its contact center game to the next level! ?? Agents and supervisors now stride through their day with real-time dashboards, whisper coaching, and AI-driven workflows. The result? A jaw-dropping 30% cut in costs and a 40% boost in efficiency. ???? Thanks to omnichannel tools and compliance features, customer retention skyrocketed while keeping data locked down tight. ?? Automation magic gave agents more time to do what matters most—drive revenue and ensuring customer satisfaction. ?? ?? Check out the full story: https://lnkd.in/gR6uc5xu #Nextiva #AgentProductivity #CustomerExperience #ComplianceMatters