Navigating the 2025 CMS Call Center Monitoring Study. How will your CMS Call Center Monitoring Study experience this testing season impact your decision for next season? #CMS #CallCenter #StarsRatings
关于我们
Improving Direct, Secure Accessible Communication. NexTalk is the leading provider of accessible communication solutions for contact centers. NexTalk software solutions seamlessly integrate TTY/RTT call management and instant interpreter access onto agents' screens, putting agents in touch with customers immediately. The integration eliminates communication barriers and time delays caused by Relay services while enhancing the consumer experiences for non-English speakers and the 50 Million Deaf and hard-of-hearing people across the U.S. and Canada. Improve accessible access today, with NexTalk.
- 网站
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https://www.nextalk.com
NexTalk的外部链接
- 所属行业
- 数字无障碍服务
- 规模
- 11-50 人
- 总部
- Murray，UT
- 类型
- 私人持股
- 创立
- 2008
- 领域
- Video Remote Interpreting Software、TTY Call Management Software for Offices、Audio Remote Interpreting Software、TTY Call Management Software for Call Centers、Video Phone Software、Secure Messaging、Video Relay Software、Text Relay Software、Call Center Integration、RTT和TTY
地点
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主要
获取路线
448 E Winchester Street
Suite 100
US，UT，Murray，84107
NexTalk员工
动态
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Our CEO Scott Cummings had some great takeaways from RISE. If you are in the CMS space, check them out. #Medicare #RISEMMS2025
Quite belated, but better late than never. RISE #Medicare Marketing & Sales Summit in Puerto Rico is in the books.? As the 4th RISE conference NexTalk has sponsored and/or attended in the past year, it was a great experience--with the Sales + Marketing focus differentiating it from the others we have been part of. Here are 3 key takeaways from the week: 1?? Puerto Rico Plans are a Powerhouse.? PR is the 20th largest US jurisdiction by enrollment, yet is first in MA penetration, has the lowest MA benchmark rates in the nation, serves a high ratio of low-income and vulnerable members, and is excluded from various major Federal health programs. But get this -- PR plans rank #1 in the nation with 99% of MA members enrolled in a 4+ star plan.? Talk about efficiency and execution. We are proud to call a number of these plans customers, including Triple-S and MCS Puerto Rico whose leaders led the discussion with Rex Wallace. 2?? Change is Happening...Fast.? In a discussion on non-traditional strategies to build member pipelines, Andrew Napierala highlighted keys to success in the context of myriad changes in the landscape.? At different times as he described massive shifts, I expected him to quote time horizons of 3-5 years or more...but they were actually all in the last 6-12 months!? When you're in a market like this, with complex #CMS rules and a huge ecosystem, those timeframes are mind boggling. 3?? Technology. It's 2025, so what would a post be without the obligatory mention of #AI?? But seriously, innovation in the broker world and broader membership growth/retention arenas requires data driven prospecting, AI-driven targeting, dynamic segmentation, personalized campaigns and much more. Layer in huge efforts for training and support, plan leadership have their hands full.? Great insights (as always) from Melissa Newton Smith and Ana Handshuh, CHC. It was an honor to get to speak and act as Track Chair for the Sales sessions, and to meet many people working so hard to advance the future of the industry. To the next one, and we'll see ya on the road! #RISEMMS2025 #StarRatings
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?? Exciting News! ?? NexTalk is proud to sponsor the RISE Medicare Marketing & Sales Summit in Puerto Rico. Join our CEO on Tuesday in Sales (Track B) to learn how innovative solutions can enhance your member experience. Don’t miss the chance to connect with our team and discover how we NexTalk can help you transform FLL/TTY communication for all. See you there! ????? #RISEMMS2025 #Medicare #MedicareAdvantage #Accessibility #FLL #TTY
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We are hearing from our health plan partners that CMS test calls for the 2025 Star Ratings Call Center measures have officially begun! With these measures weighted at 2??X each, ensuring seamless accessibility for TTY users and non-English speakers is critical! Plans should monitor their call center performance now. If you need help with TTY or FLL, NexTalk is here. We can get you up and running in time to save your season! #CMS #StarRatings #TTY #ContactCenters
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NexTalk转发了
#RISEStars24 is in the books!? Here are my key takeaways from a great few days in Arizona: 1?? Stars Movement This year saw a lot of change--in the wrong direction.?Lowest average Star Rating in 10 years, 5-star plans at an all time low... 2?? The incoming administration Most agree #Medicare needs reform, and is not financially sustainable in the current state.?The proposed appointments, republican priorities and focus on government efficiency are causing uncertainty.?? 3?? Innovation It's critical, it's an evolution and it costs money.?But there is no argument that #innovation and operational improvement are strongly correlated to #StarRatings scores. Think big, start small. 4?? Regulatory and Legal Actions Lots of content and discussion around the call center measures, specifically #TTY and foreign language interpreting.? Major lawsuits from SCAN, Centene Corporation, Humana, UnitedHealthcare and Elevance Health show what is at stake.? NexTalk's mission is to improve communication for the Deaf, hard of hearing and non-English speaking.?With the legal actions mentioned above and the huge dollars involved, it was exciting to see reinforced just how important the niche we serve is to #MedicareAdvantage health plans in the Star Ratings program.?? We were honored to sponsor and present this year.?The health plan attendees, service providers and thought leadership at these events is unmatched. Special shout out to Rex, Ana, Melissa, Daniel and Jessica for delivering what I felt was the most impactful content. Health plans -- there is still time to get a better #TTY and #interpreting solution before the upcoming Centers for Medicare & Medicaid Services testing season. Let us know if we can help!
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Join us at the RISE STAR Ratings Conference! ?????? NexTalk CEO, Scott Cummings, will share insights on how NexTalk's direct TTY can elevate your health plan's CMS STAR ratings. Catch his presentation at the Tech + Tools Spotlight or visit us at Booth 208. Don't miss this opportunity to learn and connect! What are you most excited to discover at the conference? Share your thoughts below! #RISEConference #HealthcareInnovation #CMSSTARRatings #NexTalk #HealthTech
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NexTalk is expanding its reach! We are excited to have Scott Cummings representing us at the Medicaid Health Plans of America (MHPA) annual conference this week. We look forward to supporting Medicaid health plans as they improve accessibility and find solutions to support their Deaf, hard of hearing, and non-English speaking members. #medicaid #accessibility #healthplans #SaaS
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At NexTalk, we understand the complexities and challenges that come with managing TTY and Foreign Language Line (FLL) / Foreign Language Interpreting solutions for call centers, especially for Medicare and Medicaid plan providers. A recent post by Ameropia Advisors' Jessica Assefa highlighted a significant uptick in potential errors within the TTY/FLL raw data and plan system records from the 2025 Call Center Monitoring Performance Metrics. While we cannot provide retroactive reporting, we can help you ensure that your next Centers for Medicare & Medicaid Services review period is a success. Our agent TTY software combined with remote FLL services will improve your agent and customer experience, reduce your chances of discrepancies, and simplify and strengthen your dispute resolution process should any disparities arise. #MedicareAdvantage #StarRatings #QualityImprovement #CMS #TTY #FLL
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We're thrilled to announce that MV Transportation, a leader in transit and paratransit services, has chosen NexTalk to enhance accessibility for their customers! ?? By implementing our Access Contact Center (TTY/RTT) solution in their contact center, MV Transportation is demonstrating a strong commitment to serving the deaf and hard-of-hearing community. Together, we're making transportation more inclusive for everyone. #accessibility #transportation #paratransit #TTY #RTT #deafandhardofhearing #NexTalk
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We're thrilled to announce that HPOne has chosen NexTalk to enhance its clients' member experiences, by offering TTY services to deaf and hard-of-hearing callers, HealthPlanOne is demonstrating its commitment to inclusivity and quality care. Are you a Medicare plan looking to improve your ????? Ratings? NexTalk can help! Let's discuss how our TTY solutions can elevate your member satisfaction and drive positive outcomes. #MedicareStarRatings #Accessibility #TTY #MemberExperience #Healthcare #ContactCenter #NexTalk #HPOne
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