NeuralMetrics

Agentic AI is helping insurance companies know the unknown. Autonomous AI assistants that can reason, self-learn, and adapt in real time are supporting insurers in improving risk analysis of individual accounts and entire portfolios, while fortifying decisions by underwriting teams — such as which classes of risk are eligible to write or which exposures to set aside as out of appetite. NeuralMetrics technical co-founder Marcus Daley talked with Lori Chordas on the AM Best Audio Podcast about how AI assistants are impacting commercial underwriting workflows, and some pitfalls to consider and avoid when implementing cognitive AI technology. Check out the discussion: https://lnkd.in/e4eT3iAU

Agentic AI is at the top of Gartner’s 2025 strategic technology trends list. The firm predicts that by 2028, at least 15 percent of day-to-day work decisions will be made autonomously through agentic AI technology, up from 0 percent in 2024. NeuralMetrics is helping advance this pioneering trend with our autonomous, role-based AI agents (we call them assistants). Our AI assistants help insurance organizations streamline commercial underwriting workflows and simplify operational areas such as premium audit management. For example, NeuralMetrics AI assistants can assume the distinct persona of risk appetite and risk analysis assistants. They can absorb underwriting guidelines and learn to accurately complete commercial risk eligibility and selection processes, allowing insurers to increase capacity, boost efficiency, and control costs. To learn more about agentic AI and Gartner’s list of 2025 technology trends, click here: https://lnkd.in/dpsDedyM

Insurers are nearly evenly divided on the perception of generative AI, with 49% viewing it as a risk and 51% considering it an opportunity, according to a recent study by the IBM Institute for Business Value.?One of the leading AI concerns for insurance leaders is the potential for inaccuracies and biases in critical data that drive key business functions such as commercial underwriting. To build confidence in essential information, insurance organizations can collaborate with solution providers who provide completely transparent data about risks and exposures. NeuralMetrics offers a generative AI-powered commercial underwriting platform that features cognitive AI assistants as digital underwriting co-workers. These assistants utilize our methodically sourced, real-time risk intelligence data to support underwriting teams in fulfilling complex risk eligibility and analysis tasks. For more insights into how insurance leaders perceive generative AI technology, check out the full report from IBM: https://lnkd.in/eR7Tygx5

By 2028, 33 percent of enterprise software applications will include agentic AI, up from less than one percent in 2024, according to Gartner. NeuralMetrics is proud to be among the one percent group of pioneers in applying cognitive AI to some of the most critical insurer/MGA business functions. Autonomous, role-based AI agents from NeuralMetrics — or as we call them, assistants — assume distinct personas, quickly learn and adapt to reinforce commercial underwriting workflows, and support other processes such as premium audits. ? These digital coworkers can assist with risk appetite determination, strengthen real-time exposure analysis, and instantly identify missing or incomplete data elements, for example, to facilitate precise quote generation and state-specific workers’ compensation premium audits. The capacity and cost-efficiency of cognitive AI assistants apply to a range of insurance use cases and lines of business, such as ingesting insurer-specific underwriting guidelines to conduct Lessor’s Risk Only (LRO) tenant occupancy eligibility and risk analysis. To learn more about the impact of AI assistants on business productivity, as well as the benefits and challenges to be aware of, read this article by Gartner's Tom Coshow: https://lnkd.in/gCDRMWzv

Like many insurance industry counterparts, program administrators and MGAs are in the discovery phase of generative AI capabilities. NeuralMetrics was excited to meet and discuss AI developments with industry leaders this week at the Target Markets Program Administrators Association (TMPAA)?annual summit. We had informative conversations about risk assessment challenges and how our autonomous AI assistants can assume distinct underwriting roles to automate processes and boost organizational capacity and efficiency. Among the use cases of interest was an AI assistant trained in determining risk appetite and eligibility for Lessor’s Risk Only (LRO) tenant occupancy exposures. ? To learn more about how generative AI can help streamline program management and insurance workflows, listen to an expansive discussion between NeuralMetrics technical co-founder Marcus Daley and Gene Abbey, MSRI, MBA, CPL, host of the Target Topics InfoSeries program.?Marcus delves into several aspects of cognitive AI, such as how and where to begin integrating the technology for operational productivity, plus a peek into the potential of role-based AI assistants and the evolving ways to interact and converse with them: https://lnkd.in/e8Yyi89m

Interested in learning how AI assistants can make commercial underwriting processes more efficient for program administrators/MGAs and insurers? Check out this article from NeuralMetrics CEO Prakash Vasant in Carrier Management. He examines how autonomous AI assistants can address key workflow challenges and boost the capacity of underwriting teams. Prakash also discusses the practical integration of cognitive AI assistants into underwriting workflows for cost-effective, data-driven risk assessment: https://lnkd.in/ewfXMpqA.

Using autonomous AI assistants in distinct commercial underwriting roles — such as risk appetite determination, risk analysis, and Lessor’s Risk Only (LRO) tenant occupancy exposure assessment (as just one use case among many) — was a key topic of discussion between InsureTech Connect attendees and NeuralMetrics. Another topic of interest was the abilities of a role-based AI assistant to support the premium audit lifecycle, from document review and exposure verification to workload distribution and state-specific regulatory compliance. We anticipate the functionality and value of AI assistants will also be a hot theme for program administrators/MGAs next week when we head to the Target Markets Program Administrators Association (TMPAA) Annual Summit. Learn more about AI assistants here: https://lnkd.in/eXedWwS6

Do insurers and MGAs know the full scope of business exposures in the commercial properties they insure? That’s one of the main topics the NeuralMetrics team is discussing this week with InsureTech Connect attendees. Commercial real estate can be a revolving door of tenants. A risky business such as a 24-hour convenience store could become a tenant after the policy was written. Or a landscaping business might also have started to offer snow removal services, but the insurer might not be aware of this. With AI capabilities from NeuralMetrics, commercial property insurers and MGAs can access instantaneous insights into the detailed perils of businesses in their Lessor’s Risk Only (LRO) portfolio. With help from GIA, the cognitive NeuralMetrics risk appetite AI assistant, combined with our LRO risk intelligence and classification data products, insurance organizations can more accurately evaluate all associated tenant exposures of their policyholders. To learn more about how NeuralMetrics AI assistants and real-time data products support underwriting proficiency across commercial lines of business, visit our website: https://neuralmetrics.ai/.?#ITCVegas

NeuralMetrics is excited to introduce CHRIS, a cognitive AI assistant for managing workers’ compensation premium audit workflows. Premium audits require significant manual effort and review to ensure insurance premiums accurately reflect multifaceted business exposures. CHRIS provides fast, automated data collection and detailed classification information, resulting in more accurate and efficient audits. This role-based AI assistant speeds field and phone audits by addressing incomplete and missing information, such as employee, payroll, and subcontractor data. CHRIS also ingests and monitors state-specific regulations, ensuring full compliance. To learn more about CHRIS, read our news announcement: https://lnkd.in/eTxVMvPJ

Attending InsureTech Connect this week? Stop by NeuralMetrics booth #3038 to meet our autonomous, role-based AI assistants who can help streamline and cost-effectively enrich your core commercial underwriting and premium audit processes. NeuralMetrics AI assistants assume distinct knowledge worker personas?and?quickly learn and adapt to support your workflows: GIA reinforces risk appetite and selection based on your underwriting guidelines, including Lessor’s Risk Only (LRO) tenant occupancy exposures. ARKUS strengthens real-time risk analysis by monitoring risk-quality data and signals. CHRIS identifies missing data elements and?absorbs state regulations and learnings from submission documents to facilitate comprehensive workers’ compensation audits. Visit NeuralMetrics at #ITCVegas to see these AI assistants in action.