NelsonHall

NelsonHall’s “Operational Transformation Pressures & Initiatives – Telecoms” report assists organizations in understanding the operational transformation requirements and initiatives of the telecoms sector. The report is designed for: ? CXOs within the telecoms sector looking to understand developments within the sector and the operational transformation and BPS initiatives planned by their peers ? Vendor marketing, sales, and business managers wishing to understand the initiatives needed by the telecoms sector ? Financial analysts and investors specializing in the services sector who are looking to understand the operational transformation pressures and initiatives within the telecoms sector https://lnkd.in/ezpR3-dp #Telecoms #BPS #operationaltransformation #opstransformation

Thank you, Infosys for demonstrating how you are investing in and deploying #AI and #GenAI for clients, automating previously manual processes. #digitaltransformation #RPA #Processautomation #banks NelsonHall #Confluence2024

Congratulations to?Conduent for once again being named as a Leader across all five categories in the NelsonHall 2024 NEAT Report for Healthcare Payer Operational Transformation.?Bilal Chaudhry comments on this achievement below: https://lnkd.in/eza3MuJe #HealthcareTransformation #HealthcarePayer #OpsTransformation Michael McDaniel

A new NelsonHall Vendor Evaluation & Assessment Tool (NEAT) by Mike Smart analyzes the performance of vendors offering process understanding technology. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors with specific capability in task mining, process mining, continuous monitoring and management, communication mining, and enabling process transformation. Vendors evaluated for this NEAT are: ABBYY, Apromore, Celonis, EdgeVerve, MEHRWERK GmbH, Skan, Software AG, Soroco, and UiPath. To find out more, contact Guy Saunders (EMEA) at?[email protected]?or Darrin Grove (N. America) at?[email protected]. https://lnkd.in/e-774iZv #taskmining #processmining #communicationmining #processtransformation

Congratulations to Sopra Steria for being ranked as a Leader in the 2024 NelsonHall NEAT analysis of the End-to-End Cloud Infrastructure Management Services market segment.?John Laherty comments on this achievement below: https://lnkd.in/edm9cyyB #ITservices #CloudInfrastructure #cloudmanagement #cloudservices Olivier TARRIT Aurélien Flaugnatti

Congratulations to WNS for being recognized as a ‘Leader’ in?NelsonHall’s 2024 NEAT Vendor Evaluation?for Healthcare Payer Operations Transformation, in the overall market segment, for the second consecutive year. Bilal Chaudhry comments on this achievement below: https://lnkd.in/eF68GNqU #HealthcarePayer #GenAI #Analytics Keshav R Murugesh Dr. Gauri Puri Shea Helmle Curt Dunseath Todd Sabath Deepak Gupta Anand Jha Asheesh Tiwari Guy Saunders

NelsonHall’s “Operational Transformation Pressures & Initiatives – Automotive” report assists organizations in understanding the operational transformation requirements and initiatives of the automotive sector. The report is designed for: ? CXOs within the automotive sector looking to understand developments within the sector and the operational transformation and BPS initiatives planned by their peers ? Vendor marketing, sales, and business managers wishing to understand the initiatives needed by the automotive sector ? Financial analysts and investors specializing in the services sector who are looking to understand the operational transformation pressures and initiatives within the automotive sector https://lnkd.in/eqqWqwtp #OperationalTransformation ##OpsTransformation #Automotive

NelsonHall’s Process Understanding 2024 report by Mike Smart is now available to subscribers. It a comprehensive market assessment report which analyzes the market’s major process understanding platforms and addresses the following questions: ? What is the market size and projected growth for the process understanding platforms market by geography? ? What is the profile of activity in the process understanding platforms market by industry sector? ? What are the top drivers for adoption of process understanding platforms? ? What are the benefits currently achieved by users of process understanding platforms? ? What factors are inhibiting user adoption of process understanding platforms? ? What pricing mechanisms are typically used within process understanding platforms and how is this changing? ? Who are the leading process understanding platform vendors globally and by geography? ? What combination of capabilities are typically provided within process understanding platforms? ? What are the challenges and success factors within process understanding platforms? https://lnkd.in/eTAztWBv #ProcessUnderstanding #DigitalTransformation #ProcessMining

A new NelsonHall White Paper – 'Reimagining Customer Experience Management on Social Media' – in collaboration with ResultsCX, examines how businesses can leverage social media for customer experience management and transform customer care, enhance brand reputation, and drive growth. This comprehensive guide explores: ?? The critical role of social experience management in driving business success ?? Insights from 100+ industry leaders on the challenges and opportunities in social media management ?? How GenAI and third-party services are reshaping the landscape of social experience ??An in-depth case study showcasing real-world success, including strategies that reduced costs and boosted customer retention Download the White Paper now if you're looking to stay ahead in the ever-evolving world of customer experience management: https://lnkd.in/eSme7uPz #SocialExperience #CX #CXservices #DigitalTransformation #CustomerCare #GenAI Ivan Kotzev Roger Westley Huff

Great to see Elizabeth Rennie from NelsonHall highlight Neeyamo's journey in transforming Global Payroll with the power of Neeyamo Payroll 3.0! By harnessing no-touch and low-touch straight-through payroll capabilities, we’re pushing the limits of what’s possible - delivering unified global payroll seamlessly across 160+ countries. Our cloud-based, hyper-automated solutions simplify payroll processes, offering seamless HCM integrations with Workday, SAP SuccessFactors and Oracle. The future of payroll is here, and it’s unified, autonomous, and truly global. #Payroll3 #GlobalPayroll #AutonomousGlobalPayroll #UnifiedPayroll #Neeyamo