NELA SHRM

?????? NELA SHRM, Monroe Chamber of Commerce, and ULM SHRM Student Chapter present the "Hospitality & Customer Service Seminar" featuring David Benson, Local Operator Chic-fil-A, on March 13, 2025, on the 7th Floor of ULM. As a recognized leader in customer service excellence, David Benson, who has been a part of the Chick-fil-A success story for over 40 years, will share valuable insights on building strong customer relationships, enhancing hospitality practices, and creating memorable experiences in the service industry providing practical strategies for professionals in various sectors looking to elevate their service-oriented skills. Excellent Customer Service is necessary to remain competitive in the 21st Century and the age of AI; This training is an excellent opportunity for the hospitality industry, business owners, managers, customer service teams, and HR professionals to gain expert knowledge on improving service quality and fostering a customer-centric culture. The session will also offer actionable tools and techniques that can be immediately implemented within your business. Event Details: ? Date: Thursday, March 13, 2025 ? Time: 11:00 AM ? Location: University of Louisiana at Monroe, 7th Floor ULM Library ? Admission: $28 includes (Chic Fil A Lunch Box) ? Facilitator: Davide Benson, Owner/Operator, Chick-fil-A This event is sponsored by NELA SHRM, Monroe Chamber of Commerce, and ULM SHRM, and is open to the public. Registration is required to attend, and space is limited. Attendees are encouraged to register early to secure their spot. For more information and to register, please visit https://lnkd.in/gvnjfvMf or contact Shelva Thomas, President of NELA SHRM at 318-998-3762.

NELA SHRM would like to extend a heartfelt congratulations to our President, Shelva Thomas, M.S. LHRD, DEI, PHS on being named NELA SHRM’s 2024 Person of the Year! Thank you for your incredible leadership, dedication, and impact within NELA SHRM and our local community.

SHRM DAY 2025! NELA SHRM celebrated and had the pleasure of our President, Shelva Thomas facilitating NELA SHRM’s Civility in the Workplace and adding to SHRM’s 1 Million Conversations.

My heart is happy! ???? As the President of the Northeast Louisiana Chapter of the Society of Human Resource Managment (NELASHRM) I could not be more proud as I reflect on our 2024 INCLUSION SUMMIT! It was “PHENOMINAL”! ??We experienced threetopics that took us on an in-depth, interactive, and engaging look at INCLUSION that can be applied to the workplace, personal, and professional settings. It’s all about PEOPLE! ?? ?? ?? (IYKYK)?? ??HUGE “Thank You” to André Lessears, Robyn Lowery, Toni Thibeaux, EdD, MPH for sharing your knowledge and expertise with our membership! ??HUGE “Thank you” to Gallagher, Tami Rolen-Tharp, Jennifer Zimmerman and expressemployment Professional, @JayMulhern for being our Title Sponsors and supporting HR Professionals and Business Leaders throughout our community and Northeast Louisiana! ??HUGE “Thank you” to Pelican State Credit Union and SBDC for your support of our membership without hesitation! ??HUGE “Thank You” to our NELA SHRM membership for packing the house! You are awesome! ??HUGE “Thank You” to Lotusclub! From breakfast throughout lunch, the food was amazing! The staff was attentive and catered to our every need! Let’s all remember, “Diversity is about getting the right mix; Inclusion is about getting the mix right."

????Calling all HR Professionals and Business Leaders! Join us for an engaging day of learning and networking at the Inclusion Summit, scheduled for May 23, 2024, from 8 am to 2 pm. This summit is an opportunity to connect with professionals, educators, and families who are passionate about diversity, equity, and inclusion. It's a chance to learn, grow, and join the collective effort to create inclusive environments.