Powered by virtual bots, Nectar can: * Generate simulated agent and customer interactions that mimic real-world scenarios. * Initiate synthetic calls, chats with chatbots, web interactions, at scheduled intervals. * Provide a comprehensive overview of your cx infrastructure, including all integration points and system handoffs. ??Request a demo - we'd love to show you how it works! https://hubs.la/Q02Z1M_y0 #automatedtesting #cx #customerexperience #contactcenter #ccaas #chatbottesting #everyconversationmatters
Nectar Services Corp.
软件开发
Jericho，NY 2,121 位关注者
Nectar provides the Digital Experience Insights that power Enterprise Communications
关于我们
Nectar collects, correlates and presents your organization’s most important customer, agent and user experience data to give you the actionable insights and information you need to: * Maximize the quality of your users’ voice and video experiences, no matter where they are located, by monitoring their network, Internet Service Provider (ISP), SIP sessions, voice/video and web application response. * Mitigate risk and change management issues when moving your contact center call flows from on-prem to cloud, or from one platform to another, quickly and confidently with functional, regression and load testing. * Correlate voice and video performance from complex hybrid, multi-vendor scenarios within a single pane of glass to support your users across all the UC and CC platforms that you depend on. Nectar provides ear-to-ear (down to the headset) experience monitoring on today’s collaboration and contact center platforms by offering best-in-class analytics, monitoring, troubleshooting and testing tools, purpose built for voice, video & real-time communications. #UCaaS #CCaaS #contactcenter #collaboration #cx #customerexperience #agentexperience #ux #userexperience
- 网站
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https://nectarcorp.com
Nectar Services Corp.的外部链接
- 所属行业
- 软件开发
- 规模
- 51-200 人
- 总部
- Jericho，NY
- 类型
- 私人持股
- 创立
- 2006
- 领域
- Cisco UC Networks、Microsoft Teams、Zoom、Avaya、UCaaS、CCaaS、call monitoring、cloud migration、Genesys Cloud和service management
产品
![点击此处查看Nectar DXP]()
Nectar DXP
数字化体验平台 (DXP)
Nectar DXP A powerful and extensible service management platform that provides visibility, context and actionable insights across multiple workloads and vendor platforms. Purpose-built for the unique session-based nature of voice, video and real-time collaboration, Nectar DXP functions as the core platform for Nectar’s portfolio of solutions. Powered by a central correlation engine, the platform associates experience-impacting telemetry from multiple cloud and premises-based data sources to provide end-to-end visibility across the platform, network, and endpoint domains. Nectar DXP makes it easy for you to identify the most important data by surfacing actionable insights in a unique framework built to reflect the way in which people experience real-time communications.
地点
Nectar Services Corp.员工
动态
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Callback tools are a great investment for contact centers, playing a pivotal role in improving the customer experience. But... how do you know if that callback tool is having issues and how do you where the problem is and what to do about it? Our partner Swampfox Technologies, utilizes Nectar tools to make sure their customers are business ready each day and if not... are able to help them resolve it quickly. Read how Swampfox did just this for a large telecom company. ?? https://hubs.la/Q02YTQTC0 #ContactCenter #CCaaS #CX #CustomerExperience #CXAssurance #EveryConversationMatters
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From our standpoint, Every Conversation Matters. No matter where or when that conversation originates and ends, customers expect seamless communication and efficient service, and businesses must be “business ready” every day. We can help https://hubs.la/Q02YpZ780 #ContactCenter #CCaaS #BusinessReady #CX #CustomerExperience #AutomatedTesting #IVRTesting
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Our partner, Jabra, recently surveyed 2000 knowledge workers asking them about productivity, well-being, performance, and the impacts of sound. A few highlights: ?? Noise was listed as a top 5 stressor at work. ?? 54% say that poor audio quality during conference calls or video meetings impact their mental wellbeing negatively. ?? "Noise is not just a nuisance; it’s a critical workplace factor that demands attention". - a favorite quote of our friend Vern Fernandez from the whitepaper. Check out the full whitepaper here: https://hubs.la/Q02Y4NmH0 #ContactCenter #Agent #EmployeeExperience #Productivity #EveryConversationMatters
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Are you ready? ????? Is your IVR ready? ???? Are your agents ready? ???????? Is your chatbot ready??? ?? https://hubs.la/Q02XdXnF0 #CustomerExperience #CX #ContactCenter #ProactiveMonitoring #IVR #LoadTesting #ChatbotTesting #BlackFriday #Retail #EveryConversationMatters
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Our COO's (Seth Oestreicher) article "Slow is Smooth, and Smooth is Fast" breaks down why slowing down to focus on smooth execution can ultimately help you reach your goals faster. Don’t rush the process—invest in getting it right. Check out his insights here ?? https://hubs.la/Q02Wrctd0 #Leadership #BusinessStrategy #Efficiency #GrowthMindset #EveryConversationMatters
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As the Festival of Lights illuminates homes, streets, and hearts across the globe, we at Nectar want to extend our warmest wishes for a joyful and prosperous Diwali! To all of our clients and colleagues celebrating: enjoy the sweets, savor the traditions, and cherish the moments with loved ones. #HappyDiwali #FestivalOfLights #EveryConversationMatters
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When it comes to managing customer interactions, efficiency and accuracy are key. One of the largest UK government departments was struggling with manual testing processes that slowed service rollouts and absorbed valuable resources. By implementing Nectar CX Assurance, the department: ? Reduced test execution time ? Freed up manual testing resources ? Delivered more predictable, measurable outcomes Check out our case study to get the details on how automated testing transformed their contact center performance! ??https://hubs.la/Q02W7sv40 #CustomerExperience #CXAssurance #ContactCenter #GovTech #DigitalTransformation #PerformanceTesting #EveryConversationMatters
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#Callback tools are a great investment for contact centers, playing a pivotal role in improving the customer experience. For instance: ??They help reduce call abandonment rates. ??They give customers options to carry on with their day until an agent is available. ??They keep customers from hanging up frustrated or angry potentially becoming a lost customer. But... how do you know if that callback tool is having issues and how do you where the problem is and what to do about it? Our partner Swampfox Technologies, utilizes Nectar tools to make sure their customers are business ready each day and if not... are able to help them resolve it quickly. Read how Swampfox did just this for a large telecom company. ?? https://hubs.la/Q02TRKtF0 #ContactCenter #CCaaS #CX #CustomerExperience #EveryConversationMatters
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