Navient

The mandate set forth in OMB Memorandum M-23-22 is clear: executive branch agencies must “maximize access and usability so the widest possible range of people may reach and interact with the government through its websites and digital services.” But where to start, to ensure you are on track to meet these requirements? We can help. Check out our DX playbook for practical steps you can start taking today: https://lnkd.in/gj5V9GZf #governmentexperience #DX #CX #contactcenter

Are you here in Arlington for the ACT-IAC CX Summit? We look forward to inspiring stories of CX innovation from a broad spectrum of agencies and programs. If you’re looking to improve your program’s experiences, be sure to find our own Kerry Trahan and James Kennedy. Also, check out our best practice CX and DX guides at https://lnkd.in/gpW8HEUM. #governmentexperience #DX #CX #contactcenter

Trish Katz and Ann Vasco, two of our Navient team members, attended a recognition breakfast yesterday held by The Forum to Executive Women to honor the top public companies in the Philadelphia region with boards comprised of at least 30 percent women. Navient's recognition: https://lnkd.in/epBSb3jP

To our nation's heroes, #HappyVeteransDay. Thank you for your service and sacrifice.

Will you be at the ACT-IAC CX Summit in Arlington next week? We look forward to gathering to exchange the latest customer experience innovations and success stories. If you want to enhance your agency’s CX, be sure to connect with our own Kerry Trahan and James Kennedy while you’re there. You also can learn more – and check out our guides with CX and DX best practices – at https://lnkd.in/gpW8HEUM. #governmentexperience #DX #CX #contactcenter

During our decades of serving federal agencies, we’ve seen again and again that CX success depends on close collaboration with our clients and strategic partners. One such strategic partner for us is Highlight Technologies. Highlight is an award-winning, 100% employee-owned provider of application development, business and mission operations, data and analytics, hybrid cloud and automation, cybersecurity, and IT services to 20+ federal customers. Together, our organizations offer: proven government CX expertise; FedRAMP-compliant technologies; omnichannel communication platforms; award-winning training and quality assurance; and a scalable, inclusive workforce management and staffing model. #governmentexperience #DX #CX #contactcenter

Your program may have millions of users, but no two are the same. They all have unique situations and will follow their own paths. To ensure every customer journey leads to success, consider these best practices and check our our guide and playbook at https://lnkd.in/gpW8HEUM. #governmentexperience #DX #CX #contactcenter

Congratulations to Bryan Anderson and Eunique G., our two Navient volunteer adult Achievers who were inducted into the Black Achievers Alumni this year. We are proud of their dedication to helping local youth prepare for future success.

Happy #NationalComingOutDay! Today we celebrate the courage and strength of those who bravely share their true selves with the world. At Navient, we’re committed to ensuring all team members feel welcomed, valued and included, and can bring their whole selves to work. Our employee resource group, The Colorful Connection, seeks to create an inclusive and safe community to empower LGBTQ+ individuals and allies and to foster an educational atmosphere that allows for everyone to learn and grow from each other. #InclusionMatters #EmployeeResourceGroup

Today kicks off Customer Service Week! At Navient, we are fortunate to help our customers achieve financial success. We’re honoring #TeamNavient for their dedication to strive for the best service to our customers. It’s our people that drive success. #StrongerTogether #CustomerServiceWeek