???????? ?????????????? ?????? ???????????????? ?????????????? ??????????????????????????! Want to turn customer complaints into opportunities for growth? Join us for a powerful Web-Ed session with Dr. Mary Ritz: "Turning Feedback into Fuel: Harnessing Complaints for Service Excellence." Learn how to transform feedback into actionable insights that enhance customer satisfaction and loyalty. ?? Thursday, March 13 ? 9 AM PT / 12 PM ET ?? FREE & open to all! Secure your spot today! ?? ?? ???????????????? ????????: https://lnkd.in/gCwRT8UP #CustomerExperience #CustomerService #NCSAWebEd #ServiceExcellence #Leadership #ProfessionalDevelopment
National Customer Service Association
消费者服务
Orlando，FL 440 位关注者
Global membership organization that equips you with the information and skills to build and nurture enduring customers.
关于我们
National Customer Service Association (NCSA) is the global membership organization that equips service providers across industries with the information and skills to build and nurture enduring customer relationships, through a broad range of customer service education, development, and support services. NCSA offers the world’s leading certification programs for all levels of customer service professionals, including Certified Customer Service Professional (CCSP?) for management-level professionals, Direct Contact Service Professional (DCSP?) for frontline staff, Train-the Trainer for workforce development teams and human resource development programs, and Customer First Certified Organization (CFCO?) for organizations, departments, and teams. Attaining NCSA certifications at all levels of an organization is an unparalleled competitive advantage that assures customers they will always enjoy a first-class experience when doing business with you. Membership benefits include a personalized Coach on Call program, WebEd series, promotional opportunities for your business or organization, exclusive access to an extensive, growing resource center, and discounts on customized training workshops, organizational services, and our certification programs. We support and guide your organization to gain the competitive advantage it deserves. Join the NCSA today for access to products and services that will ensure continued growth through excellence in service for every customer—internal and external—with every interaction.
- 网站
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https://www.nationalcsa.com/
National Customer Service Association的外部链接
- 所属行业
- 消费者服务
- 规模
- 2-10 人
- 总部
- Orlando，FL
- 类型
- 非营利机构
- 创立
- 2002
- 领域
- Education and Training, Management Consulting, Quality Assurance, HR Solutions and Keynote Speakers.
地点
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主要
获取路线
US，FL，Orlando，32817
National Customer Service Association员工
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Dan Donaldson
Senior Telecom and IT Consultant enhancing Client Profitability by improving Productivity, Compliance, Cybersecurity, Disaster Recovery and Customer…
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Bill Crutcher
President - NCSA - National Customer Service Association
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Christoff J. Weihman
"Top 15 Coaches in Las Vegas" Speaker Empowerment Coach/ Five Star Customer Experience Expert/#1 Bestselling Author/Keynote Speaker/Event…
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Diane Crutcher
Vice-President, Programs at National Customer Service Association
动态
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?????????? ?????????????? ????????????????: ?????? ???????? ???? ???????????? ???? ???????????????? ???????????????????????? ?? Respect, honesty, and integrity aren’t just ideals—they’re the foundation of exceptional customer service. When we uphold these values, we build trust, strengthen relationships, and create lasting customer loyalty. Check out our latest Service Reminder and consider posting it in your staff area! https://lnkd.in/gH5Ms4jz #CustomerService #CoreValues #Integrity #Respect #Trust #NCSA
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???????? ???? ???? ???????????????????????????? ?????? ????????????, ????????! ?? Earning the CCSP designation has given Jan invaluable tools to enhance customer interactions, resolve conflicts with confidence, and uphold service excellence. He’s now part of an elite community dedicated to delivering top-tier customer experiences! At NCSA, we love spotlighting our certification recipients and celebrating their achievements. Ready to take your customer service career to the next level? Read Jan’s testimonial and learn more about NCSA certifications here: ?? ??????????????????:: https://lnkd.in/g6yfdukr ?? ????????????????????????????: https://lnkd.in/gGbf8TnD #CustomerServiceExcellence #CCSP #NCSA #ServiceLeadership
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?????? ???????? ??????-????! Customer complaints aren’t roadblocks—they’re opportunities for growth! Join us for a powerful session with ????. ???????? ???????? as she shares expert strategies for transforming feedback into fuel for service excellence. ? Learn how to collect and analyze feedback effectively. ? Discover ways to turn complaints into actionable improvements. ? Gain best practices for fostering trust and long-term customer loyalty. ?? March 13, 2025 | ?? 9 AM PT / 12 PM ET ?? Free webinar—open to all! ?? Register now: https://lnkd.in/gCwRT8UP #CustomerExperience #CustomerService #NCSAWebEd #ServiceExcellence #Leadership #ProfessionalDevelopment
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?????? ?????? ?????????? ???? ?? “???????? ????” ??????????????? It’s time to shift gears! Discover how embracing a “want to” attitude at work can boost your happiness, strengthen customer relationships, and unlock new opportunities. Don’t just go through the motions—bring your best self to every task! Read our latest Education Article now: https://lnkd.in/dXtKeZPn #Motivation #CustomerService #NCSAEducationArticle #WantToMindset
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???????? ????????????????! Join us for an inspiring free webinar: “Leadership That Results in Remarkable Service” with Sara Mueller, emotional intelligence expert and CEO of Joy Discovered! Discover how mastering EQ can transform your leadership, engage your team, and create outstanding customer experiences. Don’t miss this opportunity to level up your skills and drive real impact! ?? Thursday, February 13 | ? 9 am PT / 12 pm ET ?? Register now: https://lnkd.in/gCwRT8UP #CustomerService #Leadership #NCSAWebEdSeries #EmotionalIntelligence #ProfessionalGrowth
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Huge congratulations to Sheila Kahle for earning Life-Certified CCSP status, and for her incredible achievements as Coordinator for Arena Events and Operations at Harford Community College’s APGFCU Arena! Sheila’s leadership and commitment to exceptional customer service have helped her team earn glowing reviews and a waitlist for event rentals. ???? At NCSA, we love spotlighting and celebrating the success of our certification recipients—like Sheila—on our website and social media. Earning an NCSA certification is more than a credential; it’s a testament to your dedication to service excellence. Ready to take your career to the next level? ?? Read Sheila’s story and other inspiring spotlights here: https://lnkd.in/gTrMUCux ?? Learn more about our certifications and how they can elevate your career: https://lnkd.in/gGbf8TnD #LifeCertifiedCCSP #CustomerServiceExcellence #ProfessionalGrowth #NCSACertifications
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???????? ???? ?????? ???????? ??????-???? ????????????! “Leadership That Results in Remarkable Service” ?? February 13, 2025 ?? 9 am PT / 12 pm ET ??? Featuring Sara Mueller, Emotional Intelligence Trainer/Coach & CEO of Joy Discovered Learn how emotional intelligence (EQ) can transform your leadership and elevate your customer service. Sara will share practical tools to help you: ?? Engage your team and inspire greatness. ?? Build a culture of empathy and accountability. ?? Deliver service that delights and connects. This live webinar is FREE and open to all! Don’t miss this chance to take your leadership and service to the next level. ?? ???????????????? ??????: https://lnkd.in/gCwRT8UP #NCSAWebEd #Leadership #CustomerExperience #EmotionalIntelligence #CustomerServiceExcellence
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???????? ?????????????????? ???????????? ???????? ?????? ???? ???????? Did you know 90% of customers consider an immediate response crucial to their satisfaction, and 70% appreciate internal collaboration to avoid repeating themselves? Learn more about what your customers really want and how to use their feedback to improve service in our latest Critical Customer Service Statistics article. Read Statistics: https://lnkd.in/gg-NWDcv #CustomerService #CustomerExperience #Feedback #NCSA
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Join us this Wednesday for an inspiring webinar with Jeff Tobe, Customer Service Expert & Certified Speaking Professional! ?? "The CX Edge: Critical Customer Experience Questions to Help You ATTRACT, KEEP and WOW CUSTOMERS" ?? January 15, 2025 ?? 9 am PT | 12 pm ET Discover how to: ? Shift from a service to an EXPERIENCE culture. ? Engage employees through touchpoint exercises. ? Tackle negative feedback with confidence. ? Empower your frontline team to lead CX efforts. This is your chance to see your organization through your customers' eyes and transform your customer experience! ?? Reserve your free spot now: https://lnkd.in/gCwRT8UP Can’t attend live? Register to receive the recording! #CustomerExperience #Webinar #CXInnovation #NCSAWebEdSeries
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