Nacre Consulting LLC

Almost 8 years ago, I took a huge leap of faith and launched Nacre Consulting LLC. Many thought I was crazy, but I knew God was calling me into a new season of service. What I didn’t fully realize was the incredible impact this journey would have on me; both personally and professionally. I am profoundly grateful for every client, every partner, and every opportunity to serve others. Yes, we are a growth agency, and yes, we help businesses increase revenue; essentially, we help them make money. But what I’ve come to understand is that it’s about so much more than financial growth. It’s about impacting people. Individuals, families, communities, and even entire municipalities. When we help businesses grow, that growth ripples out, affecting everyone around them. It’s a responsibility we take seriously, and it’s the heartbeat that drives our work every single day. When you choose to work with us, you're not just supporting a business; you're supporting our families, our communities, and the people who make this journey possible. I am beyond thankful for the trust our clients place in us and for the lasting impact that trust has on our lives and those of the people we love. Below are the faces of the families you support when you work with Nacre: Mike Belin Brian Buhr Spencer Farrell I’m grateful for each of them and the opportunity to serve alongside such incredible people. Happy Thanksgiving to you and yours. God Bless! Jason

Check out this #WNY job opportunity.

Check out a great event on November 13th with Niagara USA Chamber of Commerce Stop by and see us and check out our session on Actionable Sales Strategies to make 2025 your businesses best year yet!!

Is Your Compensation Plan Killing Your Pipeline ???? We’ve helped over 100 companies turn outdated, demotivating pay structures into high-performing revenue engines. If your team’s struggling to hit targets in 2024, your comp plan might be the culprit. When was the last time you reviewed updated it? Compensation plans need regular audits to stay aligned with goals—and we're here to help. ?? Our Variable Compensation Audit & Strategy Service starts at $799 and includes: ? Pre-call comprehensive review of your current plan ? 60-min virtual strategy session to assess findings & next steps ? Tailored recommendations for immediate 2025 implementation and success Don't let a bad comp plan kill your growth. Our clients have produced over $500 million in new sales and this is one of the big reasons why. Book an intro call below to take the next steps. https://lnkd.in/gVKD9Vct

Customer service in the US is largely broken. Many will blame the younger generation, phones or social media. The real problem is laziness and prioritization. Lazy owners/leaders that don’t mandate a culture of service. I am a product of two service-business entrepreneurs. (My parents) They were entrepreneurs before it was “cool” to say you were an entrepreneur. They were just small business owners that took pride in their work and the services they offered. If they provided a service that wasn’t top notch, they would get replaced. Their business success rested on customer satisfaction. Not much has changed today, except owners/operators allow for sub-standard service to be the norm. It’s not the 16 year olds fault that you didn’t train them how to greet your customer. Although it’s easy to blame them. It’s not your entry level customer service reps fault that instead of training them on their first day(week) of work you just threw them into the fire without discussing your service expectations. If your employee is on their phone when they are supposed to be serving customers, it’s your fault for not setting the standard in your training and inspecting what you expect. Hear me when I say this: If you run a business and you have customer service issues, it’s your fault. Your business, your standard, your fault. Instead of scouring QuickBooks and ranting about needing to make more money, take a step back and focus on your customer experience. Your time IS spent on what you value most. If you don’t train for customer service excellence and don’t train for service expectation levels consistently, you don’t care about customer success. You’re the problem, not the employee providing poor service. The truth hurts. Good news… …you can change anytime you want. We help businesses map out the “moments that matter” within their customer journey and create custom service design blueprints that demand excellence in their team. Want to make a change and start prioritizing customer service? Reach out and we can discuss our customer service design program that is a responsible step forward in changing the way you manage your service delivery! Take action and let us help you!

A well-rounded growth strategy involves more than just promotional marketing. If you neglect your customer experience, it can lead to churning and burning customers, ultimately affecting your bottom line. Before scaling your business, remember to walk before you run. ??♂? 1?? Invest time and effort into refining your customer experience and service blueprint. 2?? Anticipate the demands that scaling will place on both your front-stage and backstage processes. 3?? Ensure you can consistently deliver the exceptional customer experience that made you successful in the first place. You have worked so hard to get to this point; don't shortchange your growth. Drop us a line if you are interested in learning how we can help you get started. #CustomerExperience #CX #BusinessGrowth #BusinessStrategy #ServiceDesign #ProcessImprovement

Every time a customer interacts with your business, whether it's visiting your website, talking to support, or making a purchase, it shapes their overall opinion of your company. Taking the time to regularly review these interactions or touchpoints can make a big difference in how happy your customers are and how loyal they become. Reviewing customer touch points can help you: 1. Spot Problems Early: By looking closely at each customer interaction, you can find out where they might be getting frustrated or having issues. Fixing these problems quickly can make their experience much smoother and more enjoyable. 2. Stay Consistent: Customers trust businesses that deliver the same quality and service every time. Checking your touchpoints ensures that no matter how a customer interacts with you—whether online, on the phone, or in person—they get a consistent and reliable experience. 3. Find New Opportunities: Each interaction is a chance to impress your customers. By understanding their journey, you can discover new ways to surprise and delight them, like offering personalized recommendations or quicker service. 4. Build Stronger Connections: Happy customers are more likely to come back and recommend your business to others. By making sure every interaction is positive, you can strengthen these relationships and encourage repeat business. 5. Grow Your Business: When customers have great experiences, they tell others, come back for more, and trust you more. This leads to more sales and helps your business grow. Reviewing customer interactions with your business can help you ensure every touchpoint leaves a positive impression, resulting in happier customers and driving business growth. #CustomerExperience #ServiceDesign #BusinessGrowth #SMB #CustomerLoyalty

It's August. 5 months left to achieve your goals... Need help? Let's talk!

July ends Wednesday. Almost 60% of the year will have come and gone. Is your company on track to achieve (or exceed) your sales goals? We make a living helping businesses: close more deals build processes that will last execute on playbooks that create consistency identify areas in your team that need improvement create compensation plans that work for both team and leaders instill confidence in their teams to identify issues and create solutions realize revenue growth that you have been chasing for the past few years Does your business need help in any of these areas? Let's have a chat.