MYRIAD Communications

SPOILER ALERT: AI is rewriting the rules in the Contact Center world. The top 5 trends for 2025 prove that all roads lead to AI. From autonomous agents that handle routine tasks to virtual assistants that empower human agents, and omnichannel routing that keeps every interaction smooth and seamless—AI is transforming every facet of customer experience. These trends aren’t just futuristic concepts; they're practical solutions that drive real efficiency and elevate customer satisfaction. As businesses look to 2025 and beyond, leveraging these AI advancements will be key to staying competitive and delivering on customer expectations. ?? Explore more here: https://hubs.li/Q02X_X7Q0 MYRIAD (your expert technology partner) we know the ins and outs of implementing AI solutions that align with your unique goals. Let us help you make these trends work for you and set your team up for success in 2025 and beyond! #AI #ContactCenter #CustomerExperience #TechTrends #MYRIADCommunications #DigitalTransformation

Customer Experience should be more than just a simple Q&A—it should be an orchestrated masterpiece! Enter Data Orchestration, where tools like chatbots, natural language processing, and predictive analytics come together to create a smooth, symphonic experience for customers. Curious to see how AI orchestration can take your contact center from basic to breathtaking? Imagine faster responses, smoother transitions, and VIP-level service at every turn! Link read more: https://hubs.li/Q02YfQyl0 And when you're ready to conduct your own contact center symphony, reach out to MYRIAD. Let's talk about elevating your customer experience to perfection! #DataOrchestration #CustomerExperience #AIOrchestration #ContactCenter #MYRIAD #CustomerEngagement #AI

That's a wrap on Channel Connect in Nashville! Thanks to the folks at Intelisys for hosting such an impactful event - looking forward to more great events in 2025. #ICC24 #Intelisys #Nashville #TechnologySolutions #ContactCenter #MYRIAD

Conversational voice AI is more than just a trend—it's a game-changer for Customer Experience (CX). Learn how the right AI solution can enhance interactions, streamline processes, and set your brand apart. With MYRIAD as your technology partner, we bring insights, guidance, and a strategic approach to help you implement the best solutions for your business. Discover more: https://hubs.li/Q02YpKht0 #ConversationalAI #CustomerExperience #TechSolutions #VoiceAI

Amazing message from Chris Gardner today at Intelisys #ChannelConnect24

Ever wondered how Workflow Automation can transform Contact Center operations? Discover how seamless integration, intuitive workflows, and a focus on customer engagement led to a 50% reduction in Average Handle Time (AHT) with SpiceX. This case study dives into a success story in the Real Estate sector, showcasing how automation streamlined workflows, improved customer experiences, and enhanced efficiency. Read the full story: https://hubs.li/Q02XMMYd0 Learn more how advanced tools and strategic automation enable you to serve clients faster, increase productivity, and boost customer satisfaction. Contact MYRIAD for customized solutions that bring innovation and efficiency to your business! #ContactCenterSolutions #WorkflowAutomation #RealEstate #CustomerExperience

Real Estate Pros: How do you handle all the non-stop inquiries, requests to schedule tours, AND keep clients happy while you focus on closing the big deals? By leveraging workflow automation, data orchestration, and AI solutions, Real Estate companies can deliver exceptional client experiences, positioning their firms as leaders in customer-centric innovation. Learn more here: https://hubs.li/Q02XMCxF0 Curious how to unlock the full potential of this tech? Connect with our team today and let's discuss what solutions can be the best fit for your business goals.?See how MYRIAD can help you work smarter, not harder. #RealEstateMagic #ConversationalAI #TechSidekick #ClientExperience #RealEstateRevolution

Ensure your Customer Experience (CX) drives success, not setbacks! Metrics like Net Promoter Score (NPS) and Customer Satisfaction (CSAT) offer vital insights into how customers feel about your company. When these scores dip, it’s not just a signal of dissatisfaction—it’s a warning that your reputation, revenue, and customer retention could be at risk. But here’s the good news: leveraging dashboard analytics from within your Contact Center platform can turn these numbers around. With advanced AI-driven tools, seamless integrations, and data-driven insights, cloud solutions empower your team to deliver top-tier customer experiences, keeping satisfaction and loyalty high. Want to learn more about how to transform your customer interactions? Connect with MYRIAD to find the right cloud contact center solution for your business!

We had the opportunity to hear from Brien Mikell last week at #Resolve24 and are excited about the things Replicant can do for your Contact Center and enterprise voice communications.

As conversational AI continues to revolutionize customer service, traditional call centers face a challenging crossroad. Embracing AI brings efficiency and scale but also disrupts the human-centric, volume-driven models these providers have relied on for decades. So, what’s the solution? Our latest article explores: ?? How call center providers can navigate the AI shift ?? The impact of hybrid AI-human models ?? Strategies for evolving business models in an automated world Explore how MYRIAD is helping Contact Centers balance AI innovation with their core business models. Contact us to discuss solutions for integrating conversational AI without compromising the human touch that makes your brand unique. ?? Read the full article here: (https://hubs.li/Q02WGNph0) #ConversationalAI #ContactCenterSolutions #AI #CustomerService