My Curious Colleague ?? #CPGCX

?? Who do I think is the 'lil darling of the Contact Center and a work horse in operations today, besides your Agents...? ANSWER: Your Knowledge Base...! This Tuesday, 2/18/25, I kick off what I hope is a new series on the topic of Knowledge base and Knowledge Management Systems..! My first guest in the series is Vicki Brackett, Chief Knowledge Officer at Knowledgely? See you then on the My Curious Colleague ?? #CPGCX podcast...!

??I'd like you to meet Greg DeVore, co-founder of ScreenSteps and 2nd in my podcast series on Knowledge in the Contact Center. Listen in to his "find & follow" concept and how it could benefit you & your team. His episode (#119) of the My Curious Colleague ?? #CPGCX podcast will be available this Tuesday, 3/17/25

Hello Brand friends: Do you have a Knowledge Base story to share…?

??We're talking "Retirement" on our next episode (#118) of the My Curious Colleague ?? #CPGCX podcast - or, as my guest Judy Freedman, blogger and former The Campbell's Company colleague, calls this stage of your life -- "Reinventing Retirement"...! See you Tuesday, 3/11/25... #podcast #retirementtips

??What's your understanding of "Retention" in the DTC CX space...? Could it be different and/or similar from a classic Consumer Care Team's POV...? Listen in on Tuesday 2/25/25 to hear Retention & CX Thought Leader Eli Weiss's take as a Guest on the My Curious Colleague ?? #CPGCX Podcast...! ??Podcast link here: https://lnkd.in/gYr8uKPf

?? Wanna get to know CX industry group's (SOCAP) 2025 Board Chair, Nicole Nutile, a bit better and hear about her vision for 2025...? THINK technology, transparency & accessibility - all wrap upped ??bigger & better for members. ??Mark your calendars for this Tuesday, 2/11/25 to listen in to her episode (#115) on the My Curious Colleague ?? #CPGCX #CPGCX podcast. Nicole also is Customer Success Lead at Wiley, as well as SOCAP International's Board Chair this year. Podcast link: https://lnkd.in/gYr8uKPf #podcast #cpgcx #socapinternational

??Got a new Podcast episode for you publishing later today...!

??Hello My Curious Colleagues…! Is “upping” your Thought Leadership something you’ve been thinking about but the thought of guesting on a podcast gets you nervous…? Or even worse…guesting on a Video podcast & seeing yourself on camera?? …? Well -?I’m beta testing a new service where I’ll be your coach to guide you through the Podcast Guesting jitters. You’ll walk away with increased confidence and most of all, a willingness to pursue thought leadership opportunities podcast guesting. DM me here on LinkedIn so we can chat ??…!?

??I'm thrilled to share the latest episode (#113) of the My Curious Colleague podcast… Join me for my (5) "Musings” where I look back and reflect forward on consumer engagement..! Episode available Tuesday, 1/21/25. Link will be in comments on Tuesday. It's a quick episode - topics I touch on: ? The Importance of a Seat at the Table: Why consumer focus is now non-negotiable for brands. ? The Rise of New Channels: Exploring the impact of ratings and reviews as the new frontier in consumer engagement. ? Trends Tracking: Being aware of the macro and micro trends that could affect your operations in the contact center. ? Evolving Reporting Structures: How the reporting landscape has shifted towards a more consumer-centric model. ? Consumer Insights: What the future may look like ie more holistic. Tune in for thoughts IMHO may give you something to chew on as you plan your approach to consumer care in 2025! ??

?? IMHO Toll Free (1800#) Numbers continue to be relevant...! Per CNBC on 12/18/24, OpenAI announced you can "converse" with ChatGPT by dialing 1800-CHATGPT... well, converse or text for 15 minutes that is. I tried it...! Let me know what you think...??