New post from our founder Jonathan Rosa
Founder & CEO at Moura CFO: Gain clarity on your finances and get the insights you need to achieve your business goals
“How could I be this stupid?” Fast forward to four years after I started the business. This was the recurring thought going through my head as I realized there was a tough decision I had to make, and it was entirely my fault. Six months before, things were going well. I had a few fractional CFO contracts active with local startups, and I was doubling down on the fractional CFO business. I was all in. This time with a new service offering. My head of client accounting services was soon going on maternity leave, and I knew I needed someone to help while she was gone. But mistakenly, I decided I should hire an Ops Manager that would focus on customer service, and did not think it was a must-have that they know accounting. My thought was, since I am the one servicing the fractional CFO clients, and it’s mainly FP&A work, someone with a good customer service background could help me. Wrong. Completely wrong. Everything in the business that could break, did. Instead of bringing on more fractional CFO clients, I lost the ones I had. They were startups, unprofitable, and there was no clear path to profitability. The money dried up, and I took a big loss. Meanwhile, because I hired someone onshore instead of offshore for this support role, my expenses increased. And I wasn’t really making money yet. So I was burning cash. FAST. AND I was understaffed, because my most important team member was on maternity leave. After three months in this position, there were really only two things I knew I had to do. Number one, lay off the person I had hired and was trying really hard to keep. I remember the conversation as if it were today. It was REALLY hard. I get really invested in people, and I am an idealist. So this was a huge admission of failure for me. Number two, I had to focus on one key metric I would never lose sight of. What I call “Net Recurring Income.” My recurring monthly income minus all recurring monthly expenses. I hadn’t looked at it this way before, but I realized this was my path to smooth and reliable cash flows. And there was only one way to grow it: sell, sell, sell, while keeping my recurring costs low. One more lesson I would never forget. P.S. This is part 5 of a newsletter I’m writing to share my journey as a founder and the lessons I’ve learned. If you enjoyed this, subscribe so you don’t miss the next one!