Mosaicx

Our very own Rebecca Jones, is featured on the She’s So Suite podcast! Click the link and tune in to her conversation with Kristi Faltorusso to learn about Becky’s incredible story, empowering women in the workplace, navigating career paths and much more. #Podcast #WomenInLeadership #Leadership #WomenEmpowerment #AI #CX #Mosaicx

We’re proud to congratulate our President Rebecca Jones for her amazing win in the #CXLeadersAwards category: Women in CX Leadership, and for her honorable mention shout out as “Innovator of the Year!” Join us in a virtual round of applause for these incredible recognitions! #LeadershipAwards #WomenInLeadership #WomenInCX #CXInnovation #DiversityInCX #FemaleLeaders

We’ve taken a deep dive into real-world examples of?#GenAI, highlighting how technology is being used to enhance customer interactions across various industries. From personalized product recommendations to proactive issue resolution, explore how businesses are leveraging GenAI to improve efficiency, personalize support, and create a more seamless customer journey. Read the full blog here and see how GenAI can elevate your customer service:?https://bit.ly/462B8gH #Mosaicx #CX #GenerativeAI #AI #Blog

#AI is bridging the gap of language barriers and helping brands connect with customers everywhere. Our blog explores how AI-powered translation tools and communication strategies can help your business overcome language barriers and reach a wider audience. Take a look at these insights: https://bit.ly/4frEBtU #Mosaicx #ArtificialIntelligence #CustomerExperience #CustomerService #Blog #CX

In today’s business environment, customer satisfaction and loyalty are vital to success. To master these important aspects of #CX, contact centers are leverage Net Promoter Scores (NPS) to measure customer sentiment and translate the data into actionable insights. When leveraging an NPS score, make sure you are checking off these strategies to drive consistent improvement: ? Gather the Feedback at the Right Time ? Focus on Both Qualitative and Quantitative Feedback ? Segment Your Audience to Device Personalized Strategy ? Collect Feedback on a Regular Basis. Leaning into these strategies will help improve your NPS and create a memorable experience for your customers. Have you seen NPS scores leveraged in your contact center? Comment below and share your input around this CX metric and how it can support enhanced operations! Read more about the importance of NPS scores in modern CX and the steps businesses can take to improve them with AI-powered tools:?https://bit.ly/3YTCLwt #Mosaicx #ContactCenters #NPS #CustomerExperience #CustomerService #AI #MachineLearning #Blog

The Federal Trade Commission (FTC) recently announced a new "Click-to-Cancel" rule that aims to make it easier for consumers to cancel subscription services. This rule comes in response to widespread complaints about the difficulty of canceling subscriptions, often involving hidden fees, confusing cancellation processes, and persistent attempts to keep customers enrolled. Key aspects of the rule include: 1??Easy Cancellation: Companies must provide a clear and simple way to cancel subscriptions, ideally through the same channel used to sign up (e.g., online, by phone). 2??Clear Disclosures: Businesses must provide upfront information about automatic renewals, trial periods, and cancellation policies. 3??Informed Consent: Consumers must give explicit consent to automatic renewals or negative option features. 4??Immediate Cancellation: Once a cancellation request is made, charges must stop immediately. This rule is expected to have a significant impact on various industries, including streaming services, gym memberships, and online retailers. It aims to empower consumers and create a more transparent and consumer-friendly marketplace. This article underscores the ways automation technology, like intelligent virtual agents (IVAs), will help you stay compliant with this new rule:?https://bit.ly/3UjzsvA #FTC?#ClicktoCancel?#CustomerExperience?#SubscriptionBusiness?#Compliance?#Mosaicx

Check out the latest Forbes article from our very own Rebecca Jones, where she discusses the importance of finding the right AI partner for your business. She highlights the key questions to ask and how AI can deliver value across different industries. As a business decision maker, when everything and everyone is suggesting they will transform your business with AI-driven insights, how are you making sure you find the right partner? This article is not to be missed! Check it out: https://bit.ly/40O7nRk #Mosaicx?#Forbes?#ForbesTechnologyCouncil?#AI?#ArtificialIntelligence?#CX

We are proud to announce that the following members of our Leadership Team are being recognized as #CXLeadersAwards24 finalists! Join us in congratulating the following amazing leaders: Rebecca Jones? 1?? Nominated for CX Leader of The Year (Industry) finalist. 2?? Nominated for Women in CX Leadership (Industry) finalist. 3?? Nominated for Innovator of the Year (Industry) finalist. Matt Whitmer 4??Nominated for Culture Champion of the Year (Industry) finalist. Share your comments below and help us celebrate! ???? Learn more about the CX Leaders Awards 2024?and check?out the full list of?this year's finalists:?https://bit.ly/3O2Xasu #Mosaicx #CXExcellence #CXRecognition #CustomerExperience #IndustryImpact #AI #CX

We are honored to be recognized by Forbes Travel Guide’s inaugural Verified Air Travel Awards with first place wins in five categories. A “strong reputation for its consistency, loyalty program, and customer service” earned Delta the Best U.S. Airline award along with Best Domestic Business Class, Best U.S. Airline Lounge (Delta One lounge at JFK), Best Loyalty Program, and Best Airline App. These achievements wouldn’t have been possible without our Delta family, who consistently deliver the Delta difference for our customers every day. Learn more at: https://dl.aero/6046WjDXn

I teamed up with David Araiza and the one-and-only Kristi Faltorusso for a new podcast! Kristi, who’s the Chief Customer Officer at ClientSuccess, shared her amazing insights, talked about hosting her own podcast-- She's So Suite, and, yes—we even covered the all-important topic of cupcakes! ?? It’s full of laughs, insights, and we even figure out how to do a podcast remotely for the first time. Go give it a listen! Mosaicx #podcast #CX #clientsuccess #NoHoldTimePodcast