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For data teams, nothing causes a bigger headache than when your pipeline fails and you don't know why - or how. All too often, we over-index on the symptom instead of focusing on curing the disease. This is a problem because: - It makes stakeholders happy in the moment (my dashboard is updated) but doesn't get to the root cause. - It incentivizes tech debt instead of building robust and scalable systems. - It turns firefighting into the de-facto method of incident management instead of defining clear owners and processes. - In the long term, it positions data as a cost center instead of a well-managed, reliable revenue driver. And the list goes on. But there's a better way, and my colleague Neil Gleeson, one of Monte Carlo's most tenured customer success managers, shares how. Check out his post on the core steps for rolling out an effective and and headache-proof data incident management program.