Momos

March was a big month on the Momos engineering front — we launched over 12 new features! ?? We’re especially excited about expanding our Customer Service capabilities. Brands can now manage all their support channels directly on Momos — Website, Email, DMs, and now even Phone and Offline cases. ???? Along with bringing in new channels, we’ve made it easier to stay organized with powerful inbox properties and tags capabilities. ??? Another highly requested feature is finally live: Location analytics by day parts and day of week ?? — a favorite ask from operators and franchisees. Just one more step in our mission to make Momos truly operator-first. ??

March Product Updates are here! Momos AI Customer Platform is built for multi-location businesses worldwide.? This month’s product updates are about making our Customer Service solution that much more efficient; ? Resolve cases faster and reduce handling time ? Recover more customers and reclaim more revenue? ? Respond to every customer wherever they are and wherever you are, automatically? And because better decisions start with better data, we’ve enhanced our Customer Experience and Customer Marketing solutions, giving you even sharper insights to improve operations and drive repeat customers. See what’s new: https://lnkd.in/g6fsiwpX ?? Explore how Momos can power your entire customer stack. https://lnkd.in/g8R7WUQE #AI #CustomerExperience #MomosAI #CustomerEngagement #MultiLocation #CXTech

?? Momos partners with Papa Murphy's International across 1000+ locations Nationwide Through Momos, Papa Murphy’s was able to consolidate customer tools into one platform and embed AI across the entire customer stack, making it easy for their team to streamline customer operations, collect more guest feedback, drive better service, and recover more customers at every location. With Momos AI Customer Platform, Papa Murphy’s will: ? Automate CX at Scale ? Make Data-Driven Decisions to drive Ops Excellence ? Amplify Online Reputation to Retain More Customers Welcome aboard, Papa Murphy’s! The world’s top brands trust Momos AI to power customer experience across 15,000+ locations globally. ?? Ready to scale your CX? Let’s talk. https://lnkd.in/g8R7WUQE

A new product launch is coming your way! But before we get to that, our website has a new look, take a tour for a sneak peek into what's happening next.? Momos is the AI Customer Hub for Multi-location Brands.? We've refreshed our website, take a look to see how Momos powers the entire Customer Stack at every location. Here’s what to look out for! ?? Four solutions, one platform—Reputation Management, Customer Experience, Customer Service and Customer Marketing. ?? Six Core Actions—How we do it, how that drives outcomes and maximizes ROI. ?? Smart Resources—Read case studies on how Momos is used by your favorite brands. ?? Built for Multi-Location Brands—and personalized for every customer! Visit the website now → https://www.momos.com/ #Momos #AI #CustomerExperience #WebsiteLaunch #CXAutomation

?? Sumo Sushi Scales CX and Saves 5,000+ Hours with Momos AI Sumo Sushi & Bento has been a Japanese dining favorite since 2000, expanding rapidly across the UAE. But with growth came new challenges—scaling customer experience and maintaining customer satisfaction across their multi-location brand was impossible without increasing operational costs. With Momos AI Customer Platform, Sumo Sushi: ? Achieved a 4.8-star Google rating, placing them in the top 5% of UAE restaurants ? Saved 5,000+ hours annually, equating to 1 headcount for every 4 locations ? Boosted CSAT to 97%, driving repeat visits and higher lifetime value Momos' Unified Customer Platform powers the entire Customer Lifecycle with AI—helping brands like Sumo Sushi engage customers in real-time and make better data-driven decisions. ?? Read the full case study to see how they did it. https://lnkd.in/gTZwfPW4 #CustomerExperience #AI #Momos #SumoSushi #CXAutomation

?? Gigi Coffee Scales Customer Experience with Momos AI Gigi Coffee is one of the fastest-growing coffee brands in the region, with 141 locations and growing more. CX is a huge focus for Gigi across all of its locations, and better customer insights = happier customers = more revenue.? Momos is partnering with Gigi Coffee to drive better customer experiences at every location with AI to:? ? Drive AI insights with better surveys that turn real-time data into actions ? Bring customers back in the door with AI-powered Review Management ? Automate end-to-end customer service to save time and real $$$ Welcome aboard Gigi Coffee. Your favorite brands use Momos as the Unified Customer Hub for more than 15,000+ locations globally! Connect with us to learn more today. https://lnkd.in/g8R7WUQE

We’re excited to announce our partnership with Din Tai Fung North America ?? With this collaboration, they’ll be taking guest experience to new heights by: ? Responding to every guest 10x faster ? Recovering unhappy guests ? Boosting their online visibility across all locations This collaboration reflects their commitment to their guests' happiness at every touchpoint. ?? Stay tuned for more updates as we work together to elevate customer satisfaction and operational excellence— ??one dumpling at a time! #ReputationManagement #Momos #FirehouseSubs #OperationalExcellence

We’re excited to share how Guzman y Gomez Singapore has achieved remarkable results by leveraging Momos’ AI automation to streamline feedback across all their locations ?? ?? The results; ? 96% CSAT Score ? 480+ Hours Saved ? 4.8+ Average Online Rating By automating their feedback processes, they could respond to customer needs faster and reduce hours of manual work. Check out the full story to learn more about how GYG continues to deliver enhanced customer experience with Momos. https://lnkd.in/gPQmGA9s #CaseStudy #AutomationInAction #CustomerExperience #MultiLocationBrands

Kicking Off 2025 with a Major Milestone!??? We started the year with Momos Offsite 2025 in Bangkok, Thailand, bringing together our global team for a truly unforgettable experience! For the first time, team members from 8+ countries met in person—strengthening connections, sharing insights, and aligning on bold goals for 2025 and beyond. ?? 4 Years of Momos!?We celebrated our journey and the incredible team members who have been with us since the beginning. ? From sailing the river and enjoying delectable cuisine to engaging in deep strategic discussions, this offsite was a testament to our?shared vision and passion. ?? Our?AI hackathon?brought our product, engineering and business teams together for bold new ideas. ?? Most importantly, we reinforced what makes Momos special—our people, our culture, and our ambition?to build something extraordinary together. A huge thank you to every Momie who made this offsite possible! This is just the beginning—2025 is all about scaling bigger and faster than ever. Let’s go for it! ?? Sai Alluri Andrew Liu #Momos #Milestone #GlobalTeam #Innovation #Growth

Kicking Off 2025 with a Major Milestone!??? We started the year with Momos Offsite 2025 in Bangkok, Thailand, bringing together our global team for a truly unforgettable experience! For the first time, team members from 8+ countries met in person—strengthening connections, sharing insights, and aligning on bold goals for 2025 and beyond. ?? 4 Years of Momos!?We celebrated our journey and the incredible team members who have been with us since the beginning. ? From sailing the river and enjoying delectable cuisine to engaging in deep strategic discussions, this offsite was a testament to our?shared vision and passion. ?? Our?AI hackathon?brought our product, engineering and business teams together for bold new ideas. ?? Most importantly, we reinforced what makes Momos special—our people, our culture, and our ambition?to build something extraordinary together. A huge thank you to every Momie who made this offsite possible! This is just the beginning—2025 is all about scaling bigger and faster than ever. Let’s go for it! ?? Sai Alluri Andrew Liu #Momos #Milestone #GlobalTeam #Innovation #Growth