Modulate转发了
Thanks Davit Baghdasaryan for inviting me onto the #VoiceAI podcast! I really enjoyed getting to share more about how Modulate has expanded - from starting with one of the hardest challenges, differentiating gaming banter from real hostility, now to commercial applications in call centers and gig work platforms...and soon, to so much more!
Did you know that ~35% of players experience toxicity ~35% of players exposed to toxicity are likely to churn ~10% of playerbase churns due to toxicity How can Voice AI help? In this interview, Mike Pappas, CEO & Co-Founder Modulate and I do a deep dive into AI Voice Moderation. Here’s what stood out to me most ?? 1)?Modulate pivoted from voice-changing tech to voice moderation, driven by the need for safe, engaging social and gaming spaces. 2) ToxMod tool analyzes voice in real-time to detect toxicity in gaming. 3) The triaging system layers AI models to identify harmful behavior while minimizing privacy risks and costs. 4) Voice moderation must handle the nuances of language and emotion, going beyond simple word detection to assess intent. 5) Most toxicity detection happens on-device, reducing the need to process every conversation. 6) The gaming industry’s shift to a social experience highlighted the importance of moderation to keep players coming back. 7) Developer priorities have shifted toward safety and community engagement rather than just gameplay mechanics. 8) In Call of Duty, ToxMod led to a 10% monthly reduction in repeat offenses, and found that reducing toxic behavior boosted user retention by 25%. 9) Privacy-preserving tech is essential as more platforms adopt real-time monitoring. 10) Modulate is starting to work with games to detect positive behavior and reward it. 11) Voice AI is reshaping how developers collect feedback, giving them real-time insights into user sentiment and product impact. 12) Modulate plans to extend its voice moderation to other social applications, like dating apps, to maintain safe and respectful interactions. 13) Modulate sees the gig economy as a potential expansion area for ToxMod, where call centers are decentralized and workers lack voice protection tools. 14) Mike believes there's a place for humans talking to bots, but that people deeply value talking to other humans. Mike, thanks for your time and insights ?? Full interview here ?? https://lnkd.in/eBRSfvn7