ModSquad

Great games are built on more than just gameplay—they thrive with the right support and a strong community. Level up: https://bit.ly/4gRp5Zz

Imagine a world with 89% fewer customer support tickets! ?? Swipe to learn how we made it a reality for a major airport. Read the case study ?? https://bit.ly/3zMSkfu #TravelIndustry #CX #Zendesk #CustomerSupport

It’s Customer Service Week, and we’re giving a huge shoutout to our amazing mods. Thank you for all the hard work and heart you put into every interaction—our team wouldn’t be the same without you!

The holiday rush is right around the corner, but your CSAT doesn’t have to take a hit. Check out these 5 strategies to keep your customer satisfaction high, even during the busiest time of the year. ?? #CustomerSupport #CX

The proof’s in the performance— we show up when it counts. ?? See how we averaged an 87% resolution rate and a 92% CSAT for Spotify during their busiest season: https://bit.ly/4e0EEw5

Remote work is here to stay, but security challenges are holding companies back—88% admit they’re struggling to keep data safe. But what if we told you there’s a better way? Meet Cubeless.io, our secure remote work platform. It’s got everything you need to safeguard your data without slowing down your team. See how we’re redefining secure remote work: https://bit.ly/4ec2i98

Civ VII is on the way—and for all us strategy fans, this is big! ?? I got to catch all the buzz at Gamescom, and I’m excited to see what Firaxis Games and 2k have cooked up next for this iconic series. Civ players, you get it—it’s all about outsmarting rivals, whether it’s a friend or the AI. And if you’ve ever been hit with a surprise nuke from Gandhi, you know exactly what I’m talking about! These are the kinds of games that remind me why I love this industry—where you’re challenged to think, adapt, and create something epic from the ground up. Who’s ready to lose track of time with “just one more turn”? #Gamescom2024 #CivVII #FiraxisGames #2K #StrategyGames #GamingCommunity

Meet our September Mod of the Month, Shonia M., from Jamaica! ???? With expertise in Zendesk, Gorgias, and Shopify, she’s been crushing it in customer support while also applying her empathetic approach to community moderation. Read more about Shonia: https://bit.ly/3XPmois #WFH #CustomerSupport #RemoteWork #CX

You know AI should be part of your CX strategy—but making it work? That’s a whole different game. Check out 7 key questions to ask before choosing an AI outsourcer and set yourself up for success: https://bit.ly/4eGvOE2