Great games are built on more than just gameplay—they thrive with the right support and a strong community. Level up: https://bit.ly/4gRp5Zz
ModSquad
科技、信息和网络
Sacramento,California 20,354 位关注者
Customer Experience Services for the World’s Best Brands
关于我们
ModSquad leads the Customer Experience (CX) Service industry. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. Since 2007, we've been reinventing traditional outsourcing. We embraced remote and steered clear of cubicles in soulless call centers. We secure our distributed team with Cubeless, our patent-pending security platform. Our Mods are so experienced and empathetic it isn't fair to call them "agents" – so we don't. We are the Mods!
- 网站
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https://modsquad.com
ModSquad的外部链接
- 所属行业
- 科技、信息和网络
- 规模
- 超过 10,001 人
- 总部
- Sacramento,California
- 类型
- 私人持股
- 创立
- 2007
- 领域
- community management、customer support、moderation、social media management、crisis management、quality assurance testing、digital engagement和child safety
地点
ModSquad员工
动态
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Imagine a world with 89% fewer customer support tickets! ?? Swipe to learn how we made it a reality for a major airport. Read the case study ?? https://bit.ly/3zMSkfu #TravelIndustry #CX #Zendesk #CustomerSupport
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The holiday rush is right around the corner, but your CSAT doesn’t have to take a hit. Check out these 5 strategies to keep your customer satisfaction high, even during the busiest time of the year. ?? #CustomerSupport #CX
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The proof’s in the performance— we show up when it counts. ?? See how we averaged an 87% resolution rate and a 92% CSAT for Spotify during their busiest season: https://bit.ly/4e0EEw5
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Remote work is here to stay, but security challenges are holding companies back—88% admit they’re struggling to keep data safe. But what if we told you there’s a better way? Meet Cubeless.io, our secure remote work platform. It’s got everything you need to safeguard your data without slowing down your team. See how we’re redefining secure remote work: https://bit.ly/4ec2i98
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ModSquad转发了
Civ VII is on the way—and for all us strategy fans, this is big! ?? I got to catch all the buzz at Gamescom, and I’m excited to see what Firaxis Games and 2k have cooked up next for this iconic series. Civ players, you get it—it’s all about outsmarting rivals, whether it’s a friend or the AI. And if you’ve ever been hit with a surprise nuke from Gandhi, you know exactly what I’m talking about! These are the kinds of games that remind me why I love this industry—where you’re challenged to think, adapt, and create something epic from the ground up. Who’s ready to lose track of time with “just one more turn”? #Gamescom2024 #CivVII #FiraxisGames #2K #StrategyGames #GamingCommunity
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Meet our September Mod of the Month, Shonia M., from Jamaica! ???? With expertise in Zendesk, Gorgias, and Shopify, she’s been crushing it in customer support while also applying her empathetic approach to community moderation. Read more about Shonia: https://bit.ly/3XPmois #WFH #CustomerSupport #RemoteWork #CX
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You know AI should be part of your CX strategy—but making it work? That’s a whole different game. Check out 7 key questions to ask before choosing an AI outsourcer and set yourself up for success: https://bit.ly/4eGvOE2
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