Miratech

Beyond the Desk: Exploring the Passions of Miratech’s Team Outside of Work ?? At Miratech, we believe that what our team does outside of work is just as important as what they do in it. Learning about our colleagues' hobbies and passions helps us appreciate the unique perspectives they bring to our world, fueling creativity, collaboration, and a sense of connection that goes beyond the job description. In the third installment of Beyond the Desk, we dive into the fascinating interests of our teammates. From collecting rare model cars to racing on a professional track, discover what inspires our people outside of work! ?? Swipe through the carousel to learn more about some of the amazing individuals who help Miratech to thrive. #BeyondTheDesk #Miratech #WorkLifeBalance #Team #Hobby?

?? Planting the Seeds of a Greener Future! ??? On November 16th, our team in Chennai came together to plant 200 saplings at Matrimony Park. Despite a rainy start to the day, the skies cleared up just in time for our team to get to work. ??? A big thank you to our Chennai colleagues — Sathiyakailash Suryanarayanan, Siddharth Rangan, CDR, Bavani T, Jones Victor Joseph, Narendra Thunga, Manimuthu Karuppannan, Muthu Karthik, and others — who brought their energy and enthusiasm to help make the event a success!? We’re also incredibly grateful to our partners, Deepti Natarajan and Murali Krishnaprasadh Iyer from The Bodhi Tree, as well as the team from communiTREE, for their meticulous planning and support, working with us to help make a positive impact on the world.? Our journey doesn’t stop here! With upcoming sustainability events planned in Bangalore and other regions, we’ll be inviting our employees to help us create a better future. ??? #Miratech #ESG #Sustainability #TreePlanting #Environment #GreenFuture?

??? Writing New Chapters Together ???? At Miratech, our roles offer you the chance to write a fresh new chapter in your career and to contribute to a story of success.? Are you ready to make your mark? ??? ?? Internal openings:? ?? Executive Vice President of Corporate Development (Canada, USA, UK) https://smrtr.io/nkzBT? ?? Assistant to the CEO (Ukraine, relocation to Dubai) https://smrtr.io/nWp4h? ?? ERP Business Analyst (Poland (Warsaw), EU, Ukraine)) https://smrtr.io/nVFNL? ?? Intern (Travel Department) (Ukraine, Kyiv) https://smrtr.io/nK4hb? ?? Intern (Marketing Operations) (Ukraine, Kyiv) https://smrtr.io/nXcs3? ?? Intern (Quality Management and Business Process) (Ukraine, Kyiv) https://smrtr.io/p3Dhy ?? Technical positions:? ?? Senior Scrum Master/Agile Coach (LatAm) https://smrtr.io/jPFVj? ?? Senior Scrum Master/Agile Coach (LatAm, South Africa)?https://smrtr.io/n-R6G? ?? Senior Business/System Analyst (EU, Ukraine, LatAm) https://smrtr.io/n_DmJ? ?? AWS Infrastructure Engineer (EU, Ukraine, LatAm) https://smrtr.io/p3Fbj? ?? Senior QA Automation Engineer (EU, Ukraine, LatAm) https://smrtr.io/p3F6t? ?? Senior Golang Developer (Kyiv (Ukraine), Turkey) https://smrtr.io/n9k5Y? ?? Senior Java Developer with GCP (India) https://smrtr.io/ntpmV? ?? Talend ETL Developer (India) https://smrtr.io/nRVBR ?? CC Professional Service roles:?? ?? Enterprise Architect (Toronto, Canada) https://smrtr.io/mm-dc? ?? IVR Solution Architect with Google Dialogflow (India) https://smrtr.io/p2KwW? ?? Lead Nice CXOne Engineer (LatAm) https://smrtr.io/nC35r? ?? Senior Genesys Routing Developer (India) https://smrtr.io/p3c96? ?? Senior Genesys WDE Engineer (India) https://smrtr.io/nqCYB? ?? Senior AWS Infrastructure and Automation Engineer (India) https://smrtr.io/nTTLh? ?? Genesys Routing Developer (India) https://smrtr.io/p5yrz? ?? Nice CX-ONE Engineer (India) https://smrtr.io/nYCdf? ?? Amazon Connect Contact Center Engineer (India) https://smrtr.io/p4PCb? ?? Amazon Connect Developer (India) https://smrtr.io/nSGv7? ?? Google CCAI Bot Developer (India) https://smrtr.io/n-P2R? ?? CCAI Bot Developer (India) https://smrtr.io/nS7y3? ? #JoinTheTeam #Miratech #Hiring #HiringNow #JobOpportunity #Jobs?

?? Unlocking Seamless Integration with MiraBridge ?? Achieving an always-on consistent connection with your CCaaS broader enterprise ecosystem can be complex. That’s where MiraBridge helps—bridging your contact center with essential platforms like Salesforce, Microsoft Teams, ServiceNow, and others to ensure continuous performance, real-time data syncing, and hassle-free updates. With MiraBridge, integration is proactive and adaptable, adjusting to every change in your ecosystem to maintain smooth operations and customer experience excellence.? Curious about how MiraBridge can help maximize the value of your contact center? Discover more here ?? https://lnkd.in/gRW-2x2A ? #CX #ContactCenter #MiraBridge #Integration #CloudMigration #Miratech?#CCaaS

Meet Oksana Krutybich: A Story of Growth and Success at Miratech ?? Oksana’s story at Miratech began shortly after she returned from completing her master's degree in London, when she joined the company as a Partner Manager in 2014. Drawn to Miratech for its global reach and a role that promised travel and relationship-building, she has since made an incredible impact, taking on multiple roles and consistently injecting new ideas and energy into the company. From her early days in Kyiv (where she admired Miratech’s logo displayed prominently on the office building ??), Oksana quickly found herself representing the company on the global stage. As she reflects, "Miratech gave me a huge boost in excelling at what I loved most—nurturing relationships with our counterparts across Europe and the U.S." Oksana’s passion, resilience, and dedication shone through in her work, and she progressed from Partner Manager to Director of Partnerships, where she and the Telemarketing team built a strong network of over 100 global sales partners. As Mirarech onboarded our new Chief Revenue Officer, Matthew Ainsworth, she got an opportunity to transition into sales — a field she had long admired. Thanks to the mentorship and support from other leaders at Miratech, she now plays a pivotal role in driving sales growth for Miratech while delivering exceptional results for clients. As one of her exciting side projects, Oksana remembers organizing Miratech’s partner and client event, M-Force. It gave her the chance to spend time working in New York and take on the challenge of creating unique event partnerships with global brands like SAP and Barclays. ?? Reflecting on her journey with Miratech, Oksana shares, "It feels like family here, and I get the support and mentorship that I need from my FLM and our leadership. I know that my contributions are valued and recognized." ? Oksana’s advice to those considering a career at Miratech? "Care about what you do. Don’t hesitate to go the extra mile—it will be rewarded in the long run." Her journey is a testament to the growth and opportunities available at Miratech for those who put their heart into their work. https://lnkd.in/gyKDkquU #MiratechJourney #EmployeeSpotlight #SuccessStory #Leadership #Miratech

??? From Real-Time Monitoring to Predictive Analytics: Ensuring Your Contact Center is Ready for the Holiday Rush ??? ? As #BlackFriday approaches, holiday demands put contact centers under pressure to deliver seamless, high-quality customer experiences across many different industries. Preparing your team with proactive tools like real-time monitoring, performance optimization, and predictive analytics can make all the difference in handling demanding customer interaction volumes with ease. Discover 8 essential ways to equip your contact center for the season’s challenges and ensure every customer experience is smooth and successful. ??https://lnkd.in/gsDjjNqQ #ContactCenter #CustomerSupport #MiraCloud #CX?

?? Happy Independence Day, Poland! ?? Today, we celebrate the spirit and resilience of Poland! From its stunning architecture to being the birthplace of famous scientists like Marie Curie, Poland has a rich history that inspires us all. Did you know that Poland has the oldest restaurant in Europe, dating back to 1275? And it's home to one of the largest castles in the world, Malbork Castle! Thank you to our colleagues in Poland — your dedication and passion bring so much to our Miratech team every day. Here’s to Poland’s unique history and bright future! ?? #PolandIndependenceDay #Miratech #Poland?

?? Miratech is thrilled to announce that our Recruiting team has won the HRO Today Award for Talent Acquisition Team of the Year 2024! ?? This award is a testament to our dedicated international Recruiting team, who consistently push the boundaries of excellence. Among the achievements that earned them this incredible recognition are establishing a seamless recruiting network across 25 countries, achieving a remarkable 83% client approval rate on complex hires, introducing automations into the hiring process, and creating an exceptional candidate experience. ?? Alina Savchenko, Director of Global Recruiting at Miratech, shares her inspiring message on this recognition: “This award celebrates the strength and dedication of our Recruiting team—a team that doesn’t just fill positions but changes lives and builds futures. We’re extremely proud of the difference we make, from creating opportunities for talented individuals to driving success for our organization. Together, we’re setting new standards and inspiring each other to keep pushing forward.” Thank you to our team for their dedication and to HRO Today for this incredible honor! #recruiting #award #hrotoday #miratech

?? Big Insights from #GTACC on Human Intelligence and the AI Intersection ?? Yesterday, Miratech’s Director of Innovation, Erik Delorey, joined industry leaders at the GTACC tech panel to explore the evolving relationship between human intelligence (HI) and artificial intelligence (AI). The discussion provided valuable guidance for contact centers looking to successfully blend human empathy with the power of AI-led insights and efficiency.? Here’s some of the key takeaways: ?? When to Lean on AI or HI? Panelists discussed the scenarios where AI excels (data-heavy, routine tasks) and where HI is irreplaceable, especially during complex, emotionally-charged interactions. The ideal solution? Finding a balance, using AI for initial triage and routing, while human agents handle nuanced or sensitive cases. ?? Laying the Groundwork for AI Adoption? Erik emphasized the importance of doing the groundwork before AI is integrated and deployed, from defining metrics to training teams on basic NLP and troubleshooting. Preparing the tech stack and ensuring a robust knowledge base were highlighted as crucial steps to smooth the implementation of AI. ?? Mapping AI to Business Goals? Using the right AI engines for specific business objectives can be complex. Erik outlined the need for identifying critical features, establishing benchmarks, and setting clear customization and logging standards to meet regulatory and operational requirements. ?? Mitigating AI Risks? With only 10% of GenAI projects fully deployed, the panel stressed the importance of sound data governance and quality control mechanisms to avoid setbacks. Erik empahsized the importance of confidence scoring and monitoring, ensuring there is a human fallback when AI reaches its limits. ?? A Glimpse into the Future? The speakers shared an exciting look into proactive AI, highlighting innovations like outbound contact assistance, which merges predictive AI with human insights to anticipate and respond to customer needs more effectively. Find out more about how AI can transform your contact center here: https://lnkd.in/gSdfxQ7x Oksana Krutybich Amanda Traynor Alex Maslikov #GTACC #AI #HumanIntelligence #CustomerExperience #Miratech?

Meet Irina, Miratech's Talent Magnet! Irina Gorobets, our rockstar recruiter, has spent the last 7 years building dream teams! With a sixth sense for spotting top talent and a passion for connecting people to their perfect role. Having worked on over 1500 roles, she brings unmatched depth and experience to the table. She has also spent around 5,000 hours in interviews to date – more than a whole working year!? Struggling with your job search? Let Irina help you find your dream job! She's currently looking for: ?? Senior Project Manager in Regulation (Singapore) ??https://smrtr.io/nwhKc? ?? Senior Full-Stack Developer (Java/React.js) (India) ??https://smrtr.io/nxn9b? ?? Senior Full-Stack Developer (JavaScript/Java & WebRTC) (India) ??https://smrtr.io/nG3GM Curious about other opportunities? Let's see where you fit in! Check out our careers page: https://lnkd.in/gyKDkquU #NowHiring #Hiring #TechJobs #RemoteJobs #Careers #Jobs #JoinOurTeam?