Miratech

?? An insightful conversation with our Chief Revenue Officer, Matthew Ainsworth, on CX Today!? Hosted by Susie Harrison, CX Today’s Head of Content, the interview dives into Matthew’s career journey, Miratech’s approach to managed CX services, and what enterprises need to know as they navigate AI, cloud migration, and the future of contact centers.? ? Don’t miss the full interview here: https://lnkd.in/gNEDYkHb #Miratech #CX #CCaaS #AI #CustomerExperience #CloudTransformation?

https://shorturl.at/oaspN ? At Enterprise Connect 2025, our team explored the latest in CX—attending keynotes, joining panels, and leading sessions. We came back with six insights shaping the future of customer experience. From AI that actually works to cloud strategies built for scale—here’s what stood out:? ?? Predicting customer needs, not just reacting? ?? Truly unified CX—not disconnected channels? ?? AI as a driver of business strategy? ?? Cloud-first means future-ready? ?? Security as a pillar of customer trust? ?? Tailored CX over one-size-fits-all platforms ? Get the full breakdown in our latest blog. #EnterpriseConnect #CXTrends #CloudFirst #AI #CustomerExperience #EC25 #Miratech

What. A. Week. ?? Enterprise Connect 2025 brought the energy—and so did we! From inspiring conversations to new connections and a whole lot of laughs, we’re still buzzing from it all. Big thanks to everyone who stopped by our booth, chatted with our team, joined a session, or just came to say hi. Swipe through for some of our favorite moments from the event ???? #EnterpriseConnect #Miratech #CX #CloudTransformation #TeamMiratech #EC25?

?? We’re hiring! Looking for your next career move? Join Miratech team and become a part of something great. ?? Apply today! ?? Internal openings:?? ?? Vice President, Global Strategic Accounts (USA, Canada) https://smrtr.io/pJ54b? ?? Treasury Director (Europe, Poland, Ukraine) https://smrtr.io/pjwdw? ?? Managing Director, Strategic Services (USA, Canada, Europe) https://smrtr.io/pjW3V? ?? Senior Project Manager (Canada) https://smrtr.io/pstRm? ?? Project Manager (Ukraine, Europe, South Africa, Latin America, USA, Canada) https://smrtr.io/ppyXb? ?? Project Manager (India) https://smrtr.io/pjB4f? ?? ERP Business Analyst (Warsaw, Europe, Ukraine) https://smrtr.io/pzh5q? ?? Contract Lawyer (Ukraine)?https://smrtr.io/q52Sx? ?? Procurement Specialist (United Kingdom, Canada, USA, India, Ukraine)?https://smrtr.io/pD3S4? ?? ?? Technical positions:? ?? Senior Full Stack Developer (React Frontend-Focused) (Europe)?https://smrtr.io/pLKwH? ?? Senior Full Stack Developer (Java Backend-Focused) (remote, United States) https://smrtr.io/pzDb4? ?? Senior Full Stack Developer (LatAm, Portugal, Spain)?https://smrtr.io/pHSrG? ?? Senior Full Stack Developer (Angular) (India)?https://smrtr.io/q5HWs? ?? Senior Full Stack Developer with Angular (India) https://smrtr.io/q5HNZ? ?? Senior Python and SQL Engineer (Brazil)?https://smrtr.io/pR-d2? ?? Senior Python Developer (Turkey, Europe, Argentina, Colombia, Brazil, Ukraine)?https://smrtr.io/pTzsd? ?? Senior NICE CX-One - TAM (Canada, USA)?https://smrtr.io/qdTtV ?? Junior QA Engineer (Genesys + Cyara) (India)?https://smrtr.io/q7X5S? ?? Senior Java Developer (Europe, LatAm) https://smrtr.io/pmzrR? ?? Java Back End Developer (India)?https://smrtr.io/pT3kH? ? #NowHiring #TechJobs #CareerGrowth #Miratech #RemoteJobs #Hiring #Vacancies

What a day at #EC25! Miratech hit the stage twice today, tackling two of the biggest CX challenges—AI adoption and vendor selection. ?? Re-tool Your Teams (and Users) for AI This morning, Erik Delorey joined an expert panel alongside Blair Pleasant (COMMfusion), Sundi Raman (Microsoft), and Christina Primeau (Google) to discuss how enterprises can prepare their teams for AI transformation. From upskilling employees to building the right AI training programs, the discussion covered everything businesses need to adopt AI the right way. ?? Vendor Selection: Cutting Through the Hype to Find the Right Fit Later, Michael Burrows, MBA took the stage to break down the real challenges of choosing the right #CCaaS vendor. He shared insights on hidden costs, integration pitfalls, and how to avoid getting locked into the wrong solution—because a bad vendor choice can cost more than just money. A huge thank you to all the speakers for sharing their expertise today. If you missed these sessions, there’s still time to drop by Booth #1111 and talk about building your CX, your way. #EnterpriseConnect #EC2025 #CX #AI #Miratech #VendorSelection #AITransformation?

Day 2 at Enterprise Connect! ?? The energy is high, the insights are flowing, and we’re diving deep into the future of CX. Build your CX. Your way. That’s what we’re all about at Booth #1111 — helping enterprises take control of their customer experience with vendor-agnostic, tailored solutions. Stop by, grab a conversation, and let’s talk AI, cloud, and the strategies that actually work. See you there! ?? #EnterpriseConnect #CX #Miratech #CloudTransformation #EC25?

https://shorturl.at/CQMkp ?? AI, cloud, and omnichannel CX are evolving fast—but are they solving real business challenges? At Enterprise Connect 2025, the industry will dive into the biggest trends shaping customer experience: ?? AI in CX – Is it improving customer interactions, or just adding complexity? The key is balancing automation with human support and training AI to handle real-world business needs. ?? Cloud-First CX – Migration is just the start. The real challenge is building a flexible, scalable system without vendor lock-in or security risks. ?? Omnichannel Struggles – Customers want seamless interactions across voice, chat, email, and social, but disconnected platforms still create roadblocks. We’ll be breaking down these topics and sharing insights on how enterprises can build smarter, scalable CX solutions. Join our speakers at the event to find out more: ? ??Re-tool Your Teams (and Users) for AI?? ?? 8:00 AM - 8:45 AM? ?? Conference Track: Strategy & Management? ?? Speaker: Erik Delorey, Director of Innovation Engineering? ? ?? Vendor Selection: Cutting Through the Hype to Find the Right Fit?? ?? 12:30 PM - 12:50 PM? ?? Solution Spotlight Theater (Show Floor)? ?? Speaker: Michael Burrows, MBA, Enterprise Architecture Practice Lead #EnterpriseConnect #CX #AI #Cloud #Omnichannel #Miratech?

??? Celebrate Color, Joy, and New Beginnings! ??? Holi is a time for color, joy, and fresh beginnings. It’s a celebration of togetherness, laughter, and letting go of the old to welcome the new. At Miratech, we believe in the power of connection, diversity, and celebrating the moments that bring us all together. Wishing everyone a Holi filled with happiness, vibrant colors, and unforgettable memories! ???? #Holi #FestivalOfColors #Miratech #HappyHoli

?? Miratech Achieves AWS Advanced Tier Services Partner Status! ?? We’re excited to announce that Miratech is now an Amazon Web Services (AWS) Advanced Tier Services Partner—a major milestone reflecting our ability to deliver cutting-edge cloud and CX solutions! ?? What This Means:? ? Access to AWS’s most advanced features and specialized services? ? Enhanced capabilities to optimize AWS cloud ecosystems and drive CX transformation? ? Expanded collaboration with AWS, building on our MiraCloud offering on AWS Marketplace “Achieving AWS Advanced Tier Services Partner status is testament to the dedication of our certified team of experts, and our ongoing commitment to delivering the most comprehensive cloud and CX solutions to our clients,” said Audie Wright, Director of Alliances at Miratech. ?? With 35+ years of experience, 1,000+ experts, and 100+ global clients, Miratech continues to be the trusted partner for enterprises looking to harness the power and flexibility of AWS across every step of their cloud journey. ?? Learn more: ?https://shorturl.at/SZAtA #Miratech #AWS #AWSPartner #CloudTransformation #CX #DigitalInnovation?

??? https://shorturl.at/S2kPV?? ?? Struggling with CX platform integrations? Here’s how Glance accelerated growth with Miratech ?? Glance, a leader in Guided CX software, needed a faster, more flexible way to integrate with major platforms like Genesys, Five9, Talkdesk, and AWS. That’s where Miratech came in. ?? Developed a universal connector to streamline integrations.? ?? Cut integration timelines from months to weeks.? ?? Enhanced security, UI, and automation for seamless CX.? ?? Strengthened enterprise partnerships and business expansion.? See how seamless integrations fuel CX success—read the full case study now!?? #CX #GenesysIntegration #Miratech #Growth #CustomerExperience?