Miratech

?? Miratech Achieves AWS Advanced Tier Services Partner Status! ?? We’re excited to announce that Miratech is now an Amazon Web Services (AWS) Advanced Tier Services Partner—a major milestone reflecting our ability to deliver cutting-edge cloud and CX solutions! ?? What This Means:? ? Access to AWS’s most advanced features and specialized services? ? Enhanced capabilities to optimize AWS cloud ecosystems and drive CX transformation? ? Expanded collaboration with AWS, building on our MiraCloud offering on AWS Marketplace “Achieving AWS Advanced Tier Services Partner status is testament to the dedication of our certified team of experts, and our ongoing commitment to delivering the most comprehensive cloud and CX solutions to our clients,” said Audie Wright, Director of Alliances at Miratech. ?? With 35+ years of experience, 1,000+ experts, and 100+ global clients, Miratech continues to be the trusted partner for enterprises looking to harness the power and flexibility of AWS across every step of their cloud journey. ?? Learn more: ?https://shorturl.at/SZAtA #Miratech #AWS #AWSPartner #CloudTransformation #CX #DigitalInnovation?

??? https://shorturl.at/S2kPV?? ?? Struggling with CX platform integrations? Here’s how Glance accelerated growth with Miratech ?? Glance, a leader in Guided CX software, needed a faster, more flexible way to integrate with major platforms like Genesys, Five9, Talkdesk, and AWS. That’s where Miratech came in. ?? Developed a universal connector to streamline integrations.? ?? Cut integration timelines from months to weeks.? ?? Enhanced security, UI, and automation for seamless CX.? ?? Strengthened enterprise partnerships and business expansion.? See how seamless integrations fuel CX success—read the full case study now!?? #CX #GenesysIntegration #Miratech #Growth #CustomerExperience?

?? Accelerate Action: Celebrating Women at Miratech ?? ?? International Women's Day is a time to recognize the women shaping our workplaces, industries, and communities. At Miratech, we believe action speaks louder than words—so we create active spaces for real conversations, learning, and support. ?? Throughout 2024, the Women in Miratech Employee Resource Group led mentorship programs, panel discussions, and leadership sessions with the goal of continuing to drive meaningful change. From expert-led talks to global networking events, we focused on empowering women to lead, grow, and inspire. ? This year, we’re keeping the momentum going. Our #AccelerateAction theme reminds us that change doesn’t happen on its own—it takes real commitment. And that’s a topic we explored in our recent internal event, where Vitaliia Boretska and Oryna Kibets shared their experiences on balancing work, growth, and making an impact. A huge thank you to Amanda Traynor, Nataliya Zaytseva, Olexandra Prokhorova and members of the Group for leading so many of our initiatives supporting women in technology. And a thank you to all the women at Miratech who continue to inspire positive change. ?? Happy International Women’s Day! ?? #IWD2025 #WomenInTech #Miratech #DEI? ?

Heading to Enterprise Connect? Don’t miss your chance to meet with the Miratech team! Our experts will be there to discuss how our vendor-agnostic, managed cloud services can help you design, build, optimize, and support a CX ecosystem that’s as unique as your business. ?? Meet the team:? ??Adam Underkoffler, Vice President, Strategic Alliances? ??Michael McCarthy, Vice President, Sales? ??Lee Trenam, Vice President, Business Development? ??Audie Wright, Director, Alliances? ??Jorge Schuster Shuster, Alliances Manager? ??Oksana Krutybich, Sales Manager? ??Nikki Dawson, Vice President, Marketing? ??Yiannaki Loizou, Marketing Communications Director ?? Book your meetings now and let’s connect at Booth #1111!? ?? Learn more about what Miratech is bringing to Enterprise Connect 2025: https://shorturl.at/FL0wj? ? #EnterpriseConnect #CX #Miratech #CloudTransformation #VendorAgnostic #EC25?#CustomerExperience

?? From WoW to Leadership: Andrii Sarafanov’s Journey at Miratech ?? Not every career path starts in an unconventional way—but Andrii Sarafanov’s certainly did. In 2009, he wasn’t looking for a job. He was busy running a successful World of Warcraft bot-farming business. But when a friend encouraged him to join Miratech as a Junior Support Engineer, he saw an opportunity to grow while still enjoying his hobbies—and he took the leap. That leap turned into a journey filled with unexpected turns, bold challenges, and a relentless drive for growth. After three years, he left Miratech to explore new opportunities—but five years later, he came back. This time, he wasn’t just looking for a job. He was looking for a challenge. And Miratech delivered. ?? A Career of Transformation? Returning as a Customer Success Manager, Andrii quickly moved through roles, from Business Analyst to Project Lead, and eventually to Project Manager. Every new opportunity was uncharted territory—but that’s exactly what made it so exciting. "Every transition was unexpected, every challenge felt enormous—but that’s what made the journey so thrilling." – Andrii Sarafanov ?His biggest test? Leading a complex, high-stakes project with no existing blueprint. With a challenge that required entirely new solutions, Andrii and his team built the strategy from the ground up—navigating uncertainty, pushing boundaries, and ultimately delivering a breakthrough success. ?? The Secret to His Success? People.? For Andrii, Miratech isn’t just about technology—it’s about the team.? "At most companies, you’re lucky if you have a few rockstar performers. At Miratech, it’s not just about a few stars—it’s about the entire team working together in harmony." His leadership style? Adapt where needed, step in where it matters most, and never stop growing. ?? Advice for Those Looking to Challenge Themselves? "If you're looking for a job that just pays the bills, this isn’t it. But if you’re ready to push boundaries, grow beyond your limits, and turn uncertainty into opportunity—Miratech is where you’ll thrive." And if all else fails, he’s got a backup plan: "I’d be happy to become the official Miratech Barista—brewing outstanding coffee and hosting deep philosophical discussions by the espresso machine." ? Want to challenge yourself like Andrii? Check out our open roles: https://lnkd.in/gUHP8EtG #Leadership #SuccessStory #CareerGrowth #Miratech?

Let’s start this week with some new opportunities for you! ?? Apply today!? ?? Internal?openings:? ??Executive?Vice?President?of?Corporate?Development?(Canada,?USA,?United?Kingdom)?https://smrtr.io/n-QRt? ?? Vice?President,?Global?Strategic?Accounts?(USA,?Canada)?https://smrtr.io/pJ54b? ?? Treasury?Director?(Europe,?Poland,?Ukraine)?https://smrtr.io/pjwdw? ??Managing?Director,?Strategic?Services?(USA,?Canada,?Europe)?https://smrtr.io/pjW3V? ??Senior?Project?Manager?/?Team?Lead?(United?Kingdom)?https://smrtr.io/pDsy8? ?? Senior?Project?Manager?(Canada)?https://smrtr.io/pstRm? ??Project?Manager?(Ukraine,?Europe,?South?Africa,?Latin?America,?USA,?Canada)?https://smrtr.io/ppyXb ? ?? Project?Manager?(India)?https://smrtr.io/pjB4f? ??Senior?Recruiter?(Executive?Hiring)?(Ukraine,?Europe,?South?Africa)?https://smrtr.io/pPnHb? ?? Global?Recruiter?(India) https://smrtr.io/pzK_N? ?? Researcher?(Recruiting)?(Ukraine)?https://smrtr.io/pvTLG? ??Procurement?Specialist?(United?Kingdom,?Canada,?USA,?India,?Ukraine)?https://smrtr.io/pD3S4? ?? ERP?Business?Analyst?(Warsaw,?Europe,?Ukraine)?https://smrtr.io/pzh5q? ?? Junior?Business?Analyst?(Pryluky,?Ukraine)?https://smrtr.io/pLdzv? ?? Solutions?Architect?(USA,?Canada,?United?Kingdom,?India)?https://smrtr.io/pjZ2S? ??Senior?Scrum?Master?/?Agile?Coach?(South?Africa,?LatAm,?Europe,?India)?https://smrtr.io/pMzp9? ?? ?? Technical?positions:?? ?? Senior?Full?Stack?Developer?(Epic?EHR)?Europe?https://smrtr.io/pLKwH? ?? Full-Stack?Epic?EHR?Application?Developer?(United?States)?https://smrtr.io/pzDb4 ??Senior?Software?Engineer?(Java?Architecture)?(Europe,?UK,?Turkey) https://smrtr.io/pCptZ? ?? Senior?Java?Developer?(Europe,?LatAm)?https://smrtr.io/pmzrR? ??Senior?Python?Developer?(Turkey,?Europe,?Argentina,?Colombia,?Brazil,?Ukraine)?https://smrtr.io/pTzsd? ?? Senior?Python?and?SQL?Engineer?(Brazil)?https://smrtr.io/pR-d2? ??Middle?Python?Developer?(Turkey,?Europe,?Argentina,?Colombia,?Brazil,?Ukraine)?https://smrtr.io/py672? ?? Python?and?SQL?Engineer?(India)?https://smrtr.io/pz7qj? ?? Python?and?SQL?Engineer?(Brazil)?https://smrtr.io/pz7tf? ?? Senior?Full?Stack?Developer?(Turkey,?Europe,?Ukraine) https://smrtr.io/pyDQq? ??Senior?Full?Stack?Developer?(LatAm,?Portugal,?Spain)?https://smrtr.io/pHSrG? ?? Senior?Full?Stack?Developer?(Epic?EHR)?(Europe)?https://smrtr.io/pLKwH? ?? DBT?/?Snowflake?Engineer?(India)?https://smrtr.io/pz7Lh? ?? Senior?Java?Back?End?Developer?(India)?https://smrtr.io/pN9SG? ??Senior?Ruby?on?Rails?Developer?(LatAm,?Brazil,?Argentina)?https://smrtr.io/pPwk3? ?? Java?Back?End?Developer (India)?https://smrtr.io/pT3kH? ?? Senior?VDI?Administrator?(India)?https://smrtr.io/pPmp3? ?? Junior?Technical?Support?Engineer?L1?(LatAm)?https://smrtr.io/pwkVy? ?? Genesys Business Architect (United States, Canada) https://smrtr.io/pQV_M #NowHiring #TechJobs #CareerGrowth #Miratech #RemoteJobs #Hiring #Vacancies

Our fifth episode of "Beyond the Desk" features some of the diverse ways our colleagues share love and joy. From exploring new destinations and getting lost in a favorite book to adventurous hiking with a loved one — discover inspiring ways our teammates find peace outside of work.?? Swipe to know more! #BeyondTheDesk #NewYear #MiratechLife #GlobalTeam #EmployeeStories?

How do you improve customer service while cutting operational costs? That’s the challenge our client—a major #healthcare provider—faced when handling thousands of patient interactions daily. By leveraging Google Contact Center AI (#CCAI), Miratech helped streamline their contact center operations, enhancing efficiency, automation, and customer satisfaction. Key results? Reduced wait times, smarter self-service, and seamless agent support—all leading to better patient experiences and lower costs. Want to see how AI can transform your customer service strategy? Read the full case study now! ?? https://lnkd.in/gV_gD7RY ? ? ?#CustomerExperience #AI #CCaaS #CXInnovation?

?? Taking to the Stage at Enterprise Connect 2025! ?? Mark your calendars! Wednesday, March 19, at 8:00 AM and 12:30 PM, Miratech is leading the conversation on the future of CX, cloud transformation, and vendor selection strategies with two powerful sessions at the Enterprise Connect. ? ??Re-tool Your Teams (and Users) for AI ? ?? 8:00 AM - 8:45 AM? ?? Conference Track: Strategy & Management? ?? Speaker: Erik Delorey, Director of Innovation Engineering? ? ?? Vendor Selection: Cutting Through the Hype to Find the Right Fit?? ?? 12:30 PM - 12:50 PM? ?? Solution Spotlight Theater (Show Floor)? ?? Speaker: Michael Burrows, MBA, Enterprise Architecture Practice Lead ?? If you’re attending Enterprise Connect, don’t miss these sessions from our experts. Do not forget to use?our exclusive discount here: ? https://shorturl.at/FL0wj #EnterpriseConnect #CX #Miratech #CloudTransformation #VendorAgnostic #EC25?

https://shorturl.at/x3Vcj Why One-Size-Fits-All CCaaS Solutions Fall Short for Enterprises Off-the-shelf CCaaS platforms promise quick deployment and cost savings—but for enterprises in finance, healthcare, tech, and telecom, the reality is often integration struggles, limited scalability, and compliance risks. ?? Integration Challenges – Legacy systems, multi-cloud environments, and AI-driven automation require more than basic plug-and-play solutions.? ?? Limited CX Personalization – Rigid workflows and dashboards don’t cut it for complex enterprise needs.? ?? Security & Compliance Risks – Financial and healthcare organizations require strict data governance and fraud prevention measures.? ?? Scalability Issues – High-volume contact centers need true omnichannel orchestration, not just basic call routing. ?? The Fix? A Custom Approach. Enterprises need CCaaS solutions that fit their unique infrastructure, scale globally, and ensure compliance.? We’re tackling these challenges at Enterprise Connect 2025! Visit us at Booth #1111 to see how Miratech’s vendor-agnostic expertise helps businesses choose, implement, and optimize CCaaS solutions that truly work. #EnterpriseConnect #CCaaS #CX #CloudTransformation #ContactCenter #Miratech?