Miratech

?? From WoW to Leadership: Andrii Sarafanov’s Journey at Miratech ?? Not every career path starts in an unconventional way—but Andrii Sarafanov’s certainly did. In 2009, he wasn’t looking for a job. He was busy running a successful World of Warcraft bot-farming business. But when a friend encouraged him to join Miratech as a Junior Support Engineer, he saw an opportunity to grow while still enjoying his hobbies—and he took the leap. That leap turned into a journey filled with unexpected turns, bold challenges, and a relentless drive for growth. After three years, he left Miratech to explore new opportunities—but five years later, he came back. This time, he wasn’t just looking for a job. He was looking for a challenge. And Miratech delivered. ?? A Career of Transformation? Returning as a Customer Success Manager, Andrii quickly moved through roles, from Business Analyst to Project Lead, and eventually to Project Manager. Every new opportunity was uncharted territory—but that’s exactly what made it so exciting. "Every transition was unexpected, every challenge felt enormous—but that’s what made the journey so thrilling." – Andrii Sarafanov ?His biggest test? Leading a complex, high-stakes project with no existing blueprint. With a challenge that required entirely new solutions, Andrii and his team built the strategy from the ground up—navigating uncertainty, pushing boundaries, and ultimately delivering a breakthrough success. ?? The Secret to His Success? People.? For Andrii, Miratech isn’t just about technology—it’s about the team.? "At most companies, you’re lucky if you have a few rockstar performers. At Miratech, it’s not just about a few stars—it’s about the entire team working together in harmony." His leadership style? Adapt where needed, step in where it matters most, and never stop growing. ?? Advice for Those Looking to Challenge Themselves? "If you're looking for a job that just pays the bills, this isn’t it. But if you’re ready to push boundaries, grow beyond your limits, and turn uncertainty into opportunity—Miratech is where you’ll thrive." And if all else fails, he’s got a backup plan: "I’d be happy to become the official Miratech Barista—brewing outstanding coffee and hosting deep philosophical discussions by the espresso machine." ? Want to challenge yourself like Andrii? Check out our open roles: https://lnkd.in/gUHP8EtG #Leadership #SuccessStory #CareerGrowth #Miratech?

Let’s start this week with some new opportunities for you! ?? Apply today!? ?? Internal?openings:? ??Executive?Vice?President?of?Corporate?Development?(Canada,?USA,?United?Kingdom)?https://smrtr.io/n-QRt? ?? Vice?President,?Global?Strategic?Accounts?(USA,?Canada)?https://smrtr.io/pJ54b? ?? Treasury?Director?(Europe,?Poland,?Ukraine)?https://smrtr.io/pjwdw? ??Managing?Director,?Strategic?Services?(USA,?Canada,?Europe)?https://smrtr.io/pjW3V? ??Senior?Project?Manager?/?Team?Lead?(United?Kingdom)?https://smrtr.io/pDsy8? ?? Senior?Project?Manager?(Canada)?https://smrtr.io/pstRm? ??Project?Manager?(Ukraine,?Europe,?South?Africa,?Latin?America,?USA,?Canada)?https://smrtr.io/ppyXb ? ?? Project?Manager?(India)?https://smrtr.io/pjB4f? ??Senior?Recruiter?(Executive?Hiring)?(Ukraine,?Europe,?South?Africa)?https://smrtr.io/pPnHb? ?? Global?Recruiter?(India) https://smrtr.io/pzK_N? ?? Researcher?(Recruiting)?(Ukraine)?https://smrtr.io/pvTLG? ??Procurement?Specialist?(United?Kingdom,?Canada,?USA,?India,?Ukraine)?https://smrtr.io/pD3S4? ?? ERP?Business?Analyst?(Warsaw,?Europe,?Ukraine)?https://smrtr.io/pzh5q? ?? Junior?Business?Analyst?(Pryluky,?Ukraine)?https://smrtr.io/pLdzv? ?? Solutions?Architect?(USA,?Canada,?United?Kingdom,?India)?https://smrtr.io/pjZ2S? ??Senior?Scrum?Master?/?Agile?Coach?(South?Africa,?LatAm,?Europe,?India)?https://smrtr.io/pMzp9? ?? ?? Technical?positions:?? ?? Senior?Full?Stack?Developer?(Epic?EHR)?Europe?https://smrtr.io/pLKwH? ?? Full-Stack?Epic?EHR?Application?Developer?(United?States)?https://smrtr.io/pzDb4 ??Senior?Software?Engineer?(Java?Architecture)?(Europe,?UK,?Turkey) https://smrtr.io/pCptZ? ?? Senior?Java?Developer?(Europe,?LatAm)?https://smrtr.io/pmzrR? ??Senior?Python?Developer?(Turkey,?Europe,?Argentina,?Colombia,?Brazil,?Ukraine)?https://smrtr.io/pTzsd? ?? Senior?Python?and?SQL?Engineer?(Brazil)?https://smrtr.io/pR-d2? ??Middle?Python?Developer?(Turkey,?Europe,?Argentina,?Colombia,?Brazil,?Ukraine)?https://smrtr.io/py672? ?? Python?and?SQL?Engineer?(India)?https://smrtr.io/pz7qj? ?? Python?and?SQL?Engineer?(Brazil)?https://smrtr.io/pz7tf? ?? Senior?Full?Stack?Developer?(Turkey,?Europe,?Ukraine) https://smrtr.io/pyDQq? ??Senior?Full?Stack?Developer?(LatAm,?Portugal,?Spain)?https://smrtr.io/pHSrG? ?? Senior?Full?Stack?Developer?(Epic?EHR)?(Europe)?https://smrtr.io/pLKwH? ?? DBT?/?Snowflake?Engineer?(India)?https://smrtr.io/pz7Lh? ?? Senior?Java?Back?End?Developer?(India)?https://smrtr.io/pN9SG? ??Senior?Ruby?on?Rails?Developer?(LatAm,?Brazil,?Argentina)?https://smrtr.io/pPwk3? ?? Java?Back?End?Developer (India)?https://smrtr.io/pT3kH? ?? Senior?VDI?Administrator?(India)?https://smrtr.io/pPmp3? ?? Junior?Technical?Support?Engineer?L1?(LatAm)?https://smrtr.io/pwkVy? ?? Genesys Business Architect (United States, Canada) https://smrtr.io/pQV_M #NowHiring #TechJobs #CareerGrowth #Miratech #RemoteJobs #Hiring #Vacancies

Our fifth episode of "Beyond the Desk" features some of the diverse ways our colleagues share love and joy. From exploring new destinations and getting lost in a favorite book to adventurous hiking with a loved one — discover inspiring ways our teammates find peace outside of work.?? Swipe to know more! #BeyondTheDesk #NewYear #MiratechLife #GlobalTeam #EmployeeStories?

How do you improve customer service while cutting operational costs? That’s the challenge our client—a major #healthcare provider—faced when handling thousands of patient interactions daily. By leveraging Google Contact Center AI (#CCAI), Miratech helped streamline their contact center operations, enhancing efficiency, automation, and customer satisfaction. Key results? Reduced wait times, smarter self-service, and seamless agent support—all leading to better patient experiences and lower costs. Want to see how AI can transform your customer service strategy? Read the full case study now! ?? https://lnkd.in/gV_gD7RY ? ? ?#CustomerExperience #AI #CCaaS #CXInnovation?

?? Taking to the Stage at Enterprise Connect 2025! ?? Mark your calendars! Wednesday, March 19, at 8:00 AM and 12:30 PM, Miratech is leading the conversation on the future of CX, cloud transformation, and vendor selection strategies with two powerful sessions at the Enterprise Connect. ? ??Re-tool Your Teams (and Users) for AI ? ?? 8:00 AM - 8:45 AM? ?? Conference Track: Strategy & Management? ?? Speaker: Erik Delorey, Director of Innovation Engineering? ? ?? Vendor Selection: Cutting Through the Hype to Find the Right Fit?? ?? 12:30 PM - 12:50 PM? ?? Solution Spotlight Theater (Show Floor)? ?? Speaker: Michael Burrows, MBA, Enterprise Architecture Practice Lead ?? If you’re attending Enterprise Connect, don’t miss these sessions from our experts. Do not forget to use?our exclusive discount here: ? https://shorturl.at/FL0wj #EnterpriseConnect #CX #Miratech #CloudTransformation #VendorAgnostic #EC25?

https://shorturl.at/x3Vcj Why One-Size-Fits-All CCaaS Solutions Fall Short for Enterprises Off-the-shelf CCaaS platforms promise quick deployment and cost savings—but for enterprises in finance, healthcare, tech, and telecom, the reality is often integration struggles, limited scalability, and compliance risks. ?? Integration Challenges – Legacy systems, multi-cloud environments, and AI-driven automation require more than basic plug-and-play solutions.? ?? Limited CX Personalization – Rigid workflows and dashboards don’t cut it for complex enterprise needs.? ?? Security & Compliance Risks – Financial and healthcare organizations require strict data governance and fraud prevention measures.? ?? Scalability Issues – High-volume contact centers need true omnichannel orchestration, not just basic call routing. ?? The Fix? A Custom Approach. Enterprises need CCaaS solutions that fit their unique infrastructure, scale globally, and ensure compliance.? We’re tackling these challenges at Enterprise Connect 2025! Visit us at Booth #1111 to see how Miratech’s vendor-agnostic expertise helps businesses choose, implement, and optimize CCaaS solutions that truly work. #EnterpriseConnect #CCaaS #CX #CloudTransformation #ContactCenter #Miratech?

Three years. Three long years since Russia’s full-scale invasion of Ukraine. And so much has changed in our lives – as individuals, as a company, and as a nation. Many of our colleagues in Ukraine have had to adapt to new countries and start over. Others have remained in Ukraine, with blackouts and the sound of air alarms now part of their daily lives. No sacrifice is greater than that of the Ukrainians serving their country on the frontline, defending its borders and the values we share. Among them are some of our very own Miratech colleagues, whose lives have changed drastically from their normal day-to-day work routines to now actively serving in military units. Their immeasurable bravery, sacrifice, and courage demands our deepest gratitude – thank you from the bottom of our hearts. ???? For all the challenges the war demands of us, the Miratech community remains united in its resolve. Many of our colleagues are contributing to the defence of Ukraine and its people in so many ways: donating, fundraising, and offering their expertise to help in any way they can. This includes examples of our people saving lives by supporting the evacuation of wounded defenders from the battlefield, and of our engineering experts maintaining and developing essential defense equipment. Three years ago, we never would have imagined we would have colleagues who are now experts in FPV drones, electronic warfare, first aid, and fundraising. This collective resilience has shaped Miratech into what it is today. As a company, the last three years have taught us the true meaning of crisis management, business continuity, and adaptability. Hundreds of our colleagues live and work across Ukraine, and their unwavering dedication to our valued clients in the face of the challenges of war is remarkable. At the same time, we have accelerated our international growth like never before, diversifying our business whilst remaining committed to Ukraine as a key talent hub. Today, we stand at what may be a turning point in this war - a potential Rubicon. The aftermath of the U.S. elections and the Munich Conference signal tectonic shifts in global values, alliances, and international support. Naturally, many of us are concerned in the face of this uncertainty. However, what remains unshaken is our collective spirit. Our ability to learn, adapt, and persevere together. So, let us stay united. Let us stay prepared. This is how we survive. And this is how we thrive. By facing change head on, standing against the darkness, and choosing to “do what’s right, do what’s good”. Glory to Ukraine! ???? #StandWithUkraine #Ukraine #Miratech

?? Miratech Named a Leader in IAOP’s 2025 Global Outsourcing 100! ?? We’re excited to share that Miratech has been recognized in the IAOP’s 2025 Global Outsourcing 100? list— the 13th consecutive year we’ve achieved this prestigious ranking!? This year is extra special as we’ve advanced from the ‘Rising Star’ to the ‘Leader’ category, recognizing our commitment to delivering exceptional CX and IT services and delivering real business impact for our clients across the world. ?? Why It Matters:? ?? Recognized among the top outsourcing firms in the world? ?? Evaluated on customer excellence, awards and certifications, innovation, and social impacts? ?? A testament to our dedication to driving true digital transformation for our clients A huge thank you to our team, clients, and partners who have all made this achievement possible! ?? https://shorturl.at/D2BlL #Miratech #IAOP2025 #Outsourcing #CX #DigitalTransformation

?? Miratech at Enterprise Connect 2025! ?? We’re heading to Enterprise Connect as a Platinum Sponsor, and we can’t wait to meet you there! Join us at Booth #1111 to discover how our vendor-agnostic, managed cloud services can help you design, build, and optimize a CX ecosystem tailored to YOUR business needs. ?? Learn more: https://shorturl.at/FL0wj ?? Enterprise Connect 2025? ?? March 17-20, 2025? ?? Gaylord Palms, Orlando, FL Let’s build your CX, your way—see you there! #EnterpriseConnect #CX #CloudServices #CCaaS #Miratech #VendorAgnostic?

Tuesday’s hiring is here. Do not miss out on your opportunity! Apply today! ? ?? Internal openings:?? ?? Executive Vice President of Corporate Development?(Canada, USA, United Kingdom) https://smrtr.io/n-QRt? ?? Treasury Director (Europe, Poland, Ukraine) https://smrtr.io/pjwdw? ?? Managing Director, Strategic Services (USA, Canada, Europe) https://smrtr.io/pjW3V? ?? Director, Strategic Accounts (California, Michigan, Texas, Georgia, United States) https://smrtr.io/pDqm4?? ?? Operational and Client Relations Recruitment Lead (Ukraine, Europe, India) https://smrtr.io/ppCHh? ?? Senior Recruiter (Ukraine, Europe, South Africa) https://smrtr.io/pqv3s? ?? Senior Project Manager / Team Lead (United Kingdom) https://smrtr.io/pDsy8? ?? Senior Project Manager (Canada) https://smrtr.io/pstRm? ?? Project Manager (Ukraine, Europe, South Africa, Latin America, USA, Canada) https://smrtr.io/ppyXb? ?? Finance Planning and Analysis Manager (Ukraine, Poland) https://smrtr.io/pnF_6? ?? Accounts Payable and Accounts Receivable Manager (Ukraine, Europe)?? https://smrtr.io/pvmBN? ?? Junior Accounts Receivable Analyst (Ukraine) https://smrtr.io/pvmnJ? ?? Senior Lawyer (USA, Brazil, Argentina, Canada)?https://smrtr.io/pCSHp? ?? Procurement Specialist (United Kingdom, Canada, USA, India, Ukraine)?https://smrtr.io/pD3S4? ?? ERP Business Analyst (Warsaw, Europe, Ukraine) https://smrtr.io/pzh5q? ?? ?? Technical positions:? ?? Senior Full Stack Developer (Epic EHR)?Europe, Ukraine?https://smrtr.io/pBmBc? ?? Senior Full Stack Developer (backend-oriented) – Epic EHR Integration Europe, USA, United States https://smrtr.io/pxpQw? ?? Senior Full Stack Developer (Turkey, Europe, Ukraine)?https://smrtr.io/pyDQq? ?? Middle Full Stack Developer (Europe, Spain)?https://smrtr.io/pDKBQ? ?? Full-Stack Epic EHR Application Developer (United States)?https://smrtr.io/pzDb4? ?? Senior Software Engineer (Java Architecture) (Europe, UK, Turkey)?? https://smrtr.io/pCptZ? ?? Senior Java Developer (Europe, LatAm) https://smrtr.io/pmzrR? ?? Senior Python Developer (Turkey, Europe, Argentina, Colombia, Brazil, Ukraine) https://smrtr.io/py6sr? ?? Middle Python Developer (Turkey, Europe, Argentina, Colombia, Brazil, Ukraine) https://smrtr.io/py672? ?? Senior Python and SQL Engineer (Brazil) https://smrtr.io/pz7Dc? ?? Python and SQL Engineer (All cities, India) https://smrtr.io/pz7qj? ?? Snowflake Architect (LatAm) https://smrtr.io/pvCFm? ?? DBT / Snowflake Engineer (India) https://smrtr.io/pz7Lh? ?? Junior Technical Support Engineer L1 (LatAm, OTHER) https://smrtr.io/pwkVy? ? #Hiring #Vacancies #Jobs #Hiring #OpenVacancies